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Tommy P

Do not stay here, very dirty area.pooly run. Terrible mangement..

1.0 of 5 bubblesReviewed 27 May 2024
Poor business practices.while on phone lady changes prices after I give her c.c. information.I asked to cancil,she hung and never call back.check in 20 min.1st time over 50 years ,they asked all 7 people i.d. booked 3 rooms.some dirty..charge 100 water in room.unsafe location,many beggers, hookers in area.breakfast good but food 90% filipina.poor policies and mangement.recommend city garden grand makati,close to same price, very clean safe area.great experience .
Date of stay: May 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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Reviewed 5 May 2024 via mobile

I have stayed here for a night as it is close to slec. before we checked in we asked if they have a parking they said yes , then later in the evening, i came to know that the parking were the side walk/on the streets! Which means, it is not their actual parking! They should have told us to park on your own risk in the first place! I was so mad even at the guard as he prioritize a guy who he said came before ua but he wasnt even checked in yet! the staff cannot handle people well and patronize tourists. There are better hotel than this if you are willing to spend money! The hotel is quite pricey but the service is not good tbh!

Room tip: Dont choose this hotel if you have a car. You will park at your own risk, your life could even be at risk walking around
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Hyacienth T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2024 via mobile

Staffs are accommodating.....
They always smiling......
The hotel room was clean..
The hotel food was delicious...
The hotel was located near to the mall. It is center of everything...
We are repeated customer and we highly recommended this hotel.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank jennefer b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM CGS, General Manager at City Garden Suites, responded to this reviewResponded 17 March 2024

Dear Jennefer,

Greetings from City Garden Suites-Manila!

Thank you for your wonderful feedback about your recent stay with us! We work hard to provide our guests with the best service and facilities. Indeed the hotel’s location is one of the property’s key assets next to our friendly and accommodating staff. I let my staff know about your appreciation of their service and they also send their thanks and regards to you.

Again we thank you for staying with us and we are looking forward to welcoming you back soon.

Sincerely,
City Garden Suites
Hotel General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

It takes time to understand how things work here and patience . Breakfast is good but not great for westerners limited in choice suitable . Location great almost next to Robinson mall and sea . Rooms are clean and comfortable though traffic and city noise is there in day as windows are not double glazed . Restaurant staff are super as are reception though it was Harvey and Chels we dealt with mostly, always very friendly, helpful , professional and efficient .

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Leafybrow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM CGS, General Manager at City Garden Suites, responded to this reviewResponded 14 February 2024

Dear Leafybrow,

Greetings from City Garden Suites-Manila!

Thank you for sharing your experience with us. We're glad you found our location convenient, near Robinson Mall and the sea. We apologize for any inconvenience caused by the noise from traffic and the city, and we appreciate your understanding. Your feedback regarding breakfast options which are changing daily is valuable, and we will take it into consideration for future improvements. We're pleased to know that you found our rooms clean and comfortable.

Additionally, we're delighted to hear that our restaurant and reception staff, especially Harvey and Chels, provided friendly, helpful, and professional service. Your kind words will be shared with our team, and we look forward to welcoming you back for another pleasant stay in the future. Thank you for choosing to stay with us.

Sincerely,
Hotel General Manager City Garden Suites-Manila

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2024

Worst hotel in world ! Started with luggage taking 2 hours to reach room .. no toilet roll , no bacon at breakfast. Worst of all bang bang bang with masonry hammer at midnight directly under our room ! Called reception x3 nothing done , hard to go to reception and shout to get this stopped at midnight

Room tip: Don’t book
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank StephenSNR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM CGS, General Manager at City Garden Suites, responded to this reviewResponded 14 February 2024

Dear Stephen,

Greetings from City Garden Suites-Manila!

We deeply regret the inconvenience you faced during your stay. We apologize for the delay in delivering your luggage, the inconvenience with the toilet paper setup, and the disturbance caused by nearby construction noise. Your experience is not reflective of our usual standards, and we appreciate your understanding. We are actively addressing these issues to ensure more efficient service and improved communication.

We're pleased that the noise concern was promptly resolved when brought to our attention. Regarding breakfast, we understand your disappointment with the absence of bacon, and we will review our menu offerings to better meet our guests' preferences. Your feedback is invaluable, and we hope to have the opportunity to provide you with a more seamless and enjoyable experience on your next visit. Thank you for bringing these matters to our attention.

Sincerely,
Hotel General Manager City Garden Suites-Manila

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Reviewed 21 December 2023

Ok,it didnt start well,i asked for higher floor because they normaly more quiet from the road traffic, and i got the highest,and i understood why, there was a drilling at the rooftop so it was not possible to have a short nap after a long flight :-( ,breakfast good wifi up and down mostly slow
but good value and good location, will be back

Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Destination A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GM CGS, General Manager at City Garden Suites, responded to this reviewResponded 14 February 2024

Dear Tom,

Greetings from City Garden Suites-Manila!

Thank you for sharing your experience with us. We're pleased to hear that you found our location nice and convenient. However, we apologize for the inconvenience caused by the drilling noise from the rooftop during your stay, especially after a long flight. Your feedback regarding the request for a higher floor is noted, and we regret any disappointment caused.

We're glad to know that you enjoyed the breakfast and found the value and location satisfactory. Regarding the WiFi, we apologize for any inconsistency in speed and connectivity and will address this matter to ensure a more seamless experience for our guests. We appreciate your understanding and look forward to welcoming you back on your next visit. Thank you for choosing to stay with us.

Sincerely,
Hotel General Manager City Garden Suites-Manila

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