Finding a high-end oasis in the middle of Manila can be a challenging task. But fortunately the Manila Hyatt Hotel and Casino offers a special brand of comfort. The food at the Market Cafe in spite of its compact range of choices is freshly prepared and the grill section serves well-seared but juicy food (although this quality depends on certain chefs on board).
While the hotel staff is trained to attend to the needs of every guest, the hotel management needs to upgrade the safety standards of its jacuzzi pool area in the men's locker room area. During a recent stay in early October, I got nearly burned by the scalding temperature of the water. Another foreign guest with limited English expressed the same problem and pointed to his legs to show how flushed these were with the hot water. I searched for a phone in the area to call the reception or staff desk but there was none. It's alarming that should anything happen to the guests there is no phone in case of an emergency. I had to get dressed up again, walk all the way to the reception desk to talk to a Duty manager. The manager was not in and so his assistant came up to personally talk with me. There was no male attendant in the locker area to address our problem since the reception staff said he was on break (around 10 pm!). Later on, the Assistant to the DM told me that there was an emergency button but it was not visible at all. The manager then checked the temperature of the jacuzzi pool water and it was past boiling point. I found it strange for the staff who returned from his break to claim that the pool water was at standard temperature. Two nights in a row before this I was in the same pool but the temperature was very comfortable, not even near 86 degrees F which was the temperature that I ended up with when the manager left. The manager extended the hours of my stay in the pool to make up for the lost time and discomfort I felt. But the staff at some point turned off the relaxing music which they later on claimed was due to a low charged iPad (which makes me wonder why the device was not plugged in the first place). Instead of having a relaxing time, I left the area annoyed and exhausted.
- Official Description (provided by the hotel):
- New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes. Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more less
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- Also Known As:
- Hyatt Hotel Manila
- Hyatt Hotel Philippines
- Hyatt Manila
- Manila Hyatt