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“Worthwhile” 4 of 5 bubbles
Review of New World Manila Bay Hotel

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New World Manila Bay Hotel
Ranked #2 of 109 Hotels in Manila
Saffer at Large
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Worthwhile”
4 of 5 bubbles Reviewed 19 September 2013

Whilst the location isn't exactly the best area in Manila it's still OK. Very convenient for me.
The rooms are big and spacious, though a refurb is probably not that far off. All the normal amenities you would expect of a Hyatt
The staff are what make this hotel for me. Outstanding service

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TheFreqTraveller71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,544 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 7 September 2013

I have stayed with my family last month and I have requested for an extra bed however my request is still not delivered after like 6 hours so we decided to follow up. The toilet walls, floors & tub in the shower area are dirty because its slippery and you can barely see the algae on the those tiles.
In casino its really in need to ask if your customer is a homosexual?! It was intimidating because im not and the lady security in the casino asked me " are you a gay" why she has to asked this question? I really dont understand.
Total stay is fine but we don't feel like five star hotel on the sense of location, approach, service and cleanliness.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank fox3013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huron, Ohio
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 3 September 2013 via mobile

You can tell this hotel has a casino attached to it because the whole place reeks like cigarette smoke. The rooms are large, and the bathrooms have been recently renovated. I wouldn't step foot off the property by myself unless I wanted to get mugged or heckled at by passers by.

  • Stayed October 2012
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Katie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
102 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

Staff very friendly.
Would've been good if the fantastic gym was open 24 hours! Pool, sauna etc all very good!
Restaurants are good. Market cafe is excellent!
Used car service for airport. Good value overall for Europeans but expensive compared to local restaurants! Very large shopping centre only 1 block away!

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scottishloobeeloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 August 2013

This Hyatt is one of the best hotel i've been and it feels like home, the restaurants are great staffs are kind and polite. my advice is when you get here look for chino the best concierge. thats all i can say. its up for you to decide. Kudos!

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kirky5215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phnom Penh, Cambodia
Level Contributor
98 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 27 August 2013

The rooms were clean and comfortable. The amenities provided in the room were great. The Internet was fast and reliable.

Unfortunately, I did not like the services and food during my six nights and seven days of stay at this hotel in mid-August 2013. The breakfast had limited options for vegetarians. The staff had to be reminded to fill the juice jars. They took too long for everything. We had a business meeting with buffet lunch. Many participants, including those who were non-vegetarians, complained that the food was not good. I had to remind them for my vegetarian dishes every time. They always brought my food after everyone had finished theirs. This was my worst experience because usually the hotels where I have stayed in 20+ different countries always remember to cook for me separately in advance. Sometimes I had to remind them for my vegetarian meals twice or thrice. On the last two days, I just gave up and ate salad and dessert only, with no main course. Bad service!

  • Stayed August 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Rphyadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bali, Indonesia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 19 August 2013

Location, location, location is what makes this completely refurbished hotel a real delight to stay. It’s situated in one of Manila’s more fashionable areas and is close to malls and It’s in easy walking distance.

Room Tip: King deluxe ocean view.
See more room tips
  • Stayed May 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TOBY E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about New World Manila Bay Hotel

Property: New World Manila Bay Hotel
Address: 1588 Pedro Gil corner MH del Pilar | Malate, Manila, Luzon 1004, Philippines (Formerly Hyatt Regency Hotel and Casino Manila)
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Manila
#1 Casino Hotel in Manila
#2 Luxury Hotel in Manila
#7 Family Hotel in Manila
#8 Business Hotel in Manila
Price Range (Based on Average Rates): £
Hotel Class:5 star — New World Manila Bay Hotel 5*
Number of rooms: 376
Official Description (provided by the hotel):
New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes. Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more   less 
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Also Known As:
Hyatt Hotel Manila
Hyatt Hotel Philippines
Hyatt Manila
Manila Hyatt

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