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AG New World Manila Bay Hotel
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Reviews (2,272)
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1,740 - 1,745 of 2,272 reviews
Reviewed 6 November 2013

Had a fantastic stay here three nights last month. Manila traffic is crazy, but this Hyatt is centrally enough located to get to places like the Mall of Asia, the airport, Quezon City, Makati, etc, tho it may take anywhere from 20 minutes to, gasp, 90 minutes during rush hour. (It is just a fact of life regarding Manila traffic until their urban planners do some planning. Productivity could increase so much if they solve their traffic problems, even a bit.)

As mentioned elsewhere, the property is well maintained and well secured. Guests and vistors must pass through a security screener, no hassle really and it does keep out a lot of visitors who used to hang about in the lobby area -- though an occasional "date" or two will be seen with their host.

Customer service is really great here. Late check-in was no problem, and Angelo (Gilo) was really great in helping with a last minute reservation change when I could not get through to the Hyatt Goldpassport line. And Ronnie and Jen in the fitness center were really helpful whenever I needed to use the workout center or the computers for email. Their front desk and bell staff were all great.

Regency club guests are really taken care. Breakfast options included the quiet, secluded Regency Club or the Market cafe for a buffet breakfast. We chose the latter and really enjoyed the variety, from corned beef hash, to eggs benedit, to filipino pork sauages, to chinese dim sum and noodles. Pastries, sushi, fresh ham and smoked salmon were other options. The club lounge also had a view of Manila Bay and its sunsets (though the smog alas).

The rooms were nice and well maintained. Our suite for two nights included a bidet, while the regular room was just spacious enough for three, a king bed and a roll-away. The marble bathrooms were nice with double sinks and the towels were thick and sundries plentiful, including slippers, comb, razor and toothbrush. And, very pleasantly, no smoke from the adjoining casino.

I would stay here again in a heartbeat.

Room Tip: High floors are better to avoid some traffic noise.
  • Stayed: October 2013, travelled with family
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3  Thank notperfectalas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013

A well managed and maintained property.

Rooms are up to date, very clean and comfortable. Noise from the street can be an issue, choose a high floor if possible. Service is impeccable. The breakfast buffet is the best I have had in ANY Hyatt hotel worldwide, absolutely top-notch regarding choice and quality. The gym is efficient and - although small - never overcrowded.

Just be careful, the Malate area is not the safest at night.

Room Tip: Choose a room on a high floor.
  • Stayed: October 2013, travelled on business
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1  Thank CalFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2013

I stayed in the Hyatt over 12 days and must say I had a wonderful time, though expensive as I lost money in the casino..... service is first class and staff at the Regency Club went all out to assist and accede to my requests.

Had meals in all restaurants in the hotel and must say food and service provided are excellent.

Rooms need to be updated though, I had a rattling air con and also water was not draining fast enough in the shower, but these were taken care of when I reported the faults. Cable TV, one of the channels that I was watching was not available on some days and image was not clear, don't know if that is a hotel issue or a cable providers fault.

Overall good experience and hotel location is good, not too far from anything. Area around the hotel may not be safe but nothing a smart traveller should worry about.

  • Stayed: October 2013, travelled on business
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1  Thank kapitanE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2013

I stayed at Hyatt Manila and that experience made Manila special for me! The whole experience since Concierge service to the towels quality. The hotel staff is outstanding.They make feel special. Amazing!

Room Tip: Any room is ok but the ones at upper floors are much nicer
  • Stayed: January 2013, travelled on business
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1  Thank Laurabn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

It was nice experience since my partner and my husband now is first time to manila .. Hotel is beautiful and clean even outside is heavy traffic but when were inside our room we don't feel the stress outside.. swimming pool is beautiful , food is great very near to Robinson Mall ... We never try the casino since our day is very busy outside ..Thanks

  • Stayed: December 2012, travelled with family
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1  Thank anaramosmartin28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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