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AG New World Manila Bay Hotel
Ranked #1 of 110 Hotels in Manila
Singapore, Singapore
Level 6 Contributor
272 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Location Location Location”
Reviewed 1 June 2014

I am a very loyal Hyatt member and stayed at the property mainly due to my Hyatt GP membership and perks. I got a junior suite upgrade on the club floor which made me happy when I checked in. The hotel comes at a discount to the more established Shangri-La and Peninsula crowd. On the map it all looks quite close to everything, but don't be fooled if your meetings are in Makati or Fort, this hotel is not for you. Actually, the location sucks, lots of traffic jam in small roads. Area is kind of seedy and does not invite you for a walk ...

The rooms and public areas are clean but not particularly fancy. The gym and pool are old and could need some upgrading. Breakfast and cocktail hour was good, but the mix of guests was a bid strange when I was there and has probably to do with the area.

Room Tip: high floor, facing the pool or ocean
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fernlicht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,800 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (239)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Glasgow, United Kingdom
Level 5 Contributor
58 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 June 2014

This is a hotel which is in desperate need of having some serious money spent on it, and it currently falls massively behind every other Hyatt hotel I have stayed in, and that is a few as I am a Platinum member.

Location is bad, as you are in the seedy end of Manila and there is a cluster of bars aimed at Japanese "tourists" across the road which look as though they are straight out of Patpong. That said, the journey to the airport is only about 20 minutes without traffic, or an hour if there is normal Manila traffic!

Rooms are poor, and look like a 1980s throwback, with dodgy grouting in the bathroom, swirly patterned carpets and the hardest bed Hyatt surely provide anywhere.

The casino is frequented apparently mostly by Chinese and Japanese folks and it appears that smoking is as much a part of the experience as gambling, and in common with other reviewers I found the smoky smell to be pervasive, even on the higher floors (I was on 30f).

The staff are young and I think inexperienced, but it believe they are trying quite hard and are the best thing about this hotel, along with the pretty good executive lounge on 10f.

So not a highlight, Hyatt...this hotel needs a serious makeover.

Room Tip: Choose a room in a different hotel!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Les F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level 4 Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 29 May 2014

We have stayed as family with 2 kids (3 years and 6 month old) for 1 day, was the best hotel during our vacation. What I liked most:
-very large and comfort room (we were upgraded to suit)
-great open air swimming pool with special pool for kids, service for inflating kids swimming toys. I think you can hire instructor for swimming lessons to your kids if you make inquiry
-very close to robinson mall so if you do not want to spend a lot of money for lunch in the hotel there are many-many choices
-good security in the hotel - you have to pass through metal detector when you enter the hotel, probably it is needed in Manila

The only minus that was very disappointing for us was very slow service of lifting our luggage to the room - I have to call reception and remind of our luggage and it did not help. At the end I walked downstairs and requested to lift my things myself - this did help.

Room Tip: suites are very large and comfortable
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nadezhda_1906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 May 2014

clean, comfort, good break fast, but rooms smaller than similar prices 5 star in the area,
not all the room have good view. comfortable bed, no Jacuzzi in room, just whirlpool.
lot of selections for lunch and dinner. great food.

Room Tip: I prefer other 5 star hotels better than this one for the same price
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank asif t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong KOng
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 May 2014

Perhaps this property depends on student interns a little too much, it was a half hour wait for a taxi and not during rush hour, staff a little too lazy to hail a taxi by going down to the main street.Had to beg staff to assist. Housekeeping were late to clean rooms, didn't appear to service room sometimes after until 6 pm? Outstanding service in the hotel cafe by the Cafe Managers and staff.
Front lobby has no chairs for guests to wait and sit, hardly a positive case in hospitality.

Room Tip: A very good property however short on hospitality, try the Cafe in the Hotel
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tarrenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delhi
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 May 2014

The Hotel is in the heart of the old manila city walkable from the Manila Bay(not so great not so good although). There is lot of hanky panky people loitering around the hotel (avoid them if you do not want end up in mess, I heard ) . There is a robinson mall in the vicinity & lot of currency exchanger . The best part is the food is good but pricy . The hotel is a good for business stay, Has a OK gym but a good open swimming pool. It was a good stay.Breafast poor for vegetarian like me

Room Tip: Negotiate price
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  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank callsandeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North
Level 4 Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 14 May 2014

The Hyatt Manila is RENOVATING! AND on the right track ! ... I suggest a stay is in order! This hotel has recently risen above its peers. "Confirmed all the way around" by a recent stay THAT IT REALLY SHOWS AND beleive me IT SHOWS! Management and employees are working very hard to make to the required improvements! IM Very happy this time and I will return...
No doubt everyone should BOOK a room and support this improvement process at the Hyatt Manila! Money seems to be going where it should! Wonderful management wonderful people WARM hospitality. This hotel is no doubt prepostioning itself for survival by raising the bar of excellence. Wherein a highly competitive market. The competition needs to watch out sub par world class hotels bottom line IS GOING TO SUFFER!

Room Tip: Bay View is excellent!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yamomma10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AG New World Manila Bay Hotel

Property: AG New World Manila Bay Hotel
Address: 1588 Pedro Gil | Corner MH del Pilar, Manila, Luzon 1004, Philippines (Formerly Hyatt Regency Hotel and Casino Manila)
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Manila
#1 Casino Hotel in Manila
#1 Luxury Hotel in Manila
#7 Family Hotel in Manila
#8 Business Hotel in Manila
Price Range (Based on Average Rates): ££
Hotel Class:5 star — AG New World Manila Bay Hotel 5*
Number of rooms: 376
Official Description (provided by the hotel):
AG New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes. Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more   less 
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Also Known As:
Hyatt Hotel Manila
Hyatt Hotel Philippines
Hyatt Manila
Manila Hyatt

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