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“Memorable experience”

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AG New World Manila Bay Hotel
Ranked #1 of 109 Hotels in Manila
Virginia Beach, Virginia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Memorable experience”
Reviewed 10 July 2014 via mobile

We celebrated my parents' 50th wedding anniversary at Le Salon and we received nothing but praises from the guests on how well organized the place was and how well-mannered the staff was. Rachel Yam was the event organizer and she made sure that our wishes were met most especially those last minute requests. Our parents will forever remember that night, thanks to Hyatt and Rachel. Very professional crew who will try everything to cater your needs and not disappoint. Great job Hyatt!!!

Stayed July 2014, travelled with family
Helpful?
2 Thank Romeo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (241)
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English first
Level 5 Contributor
63 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 July 2014 via mobile

The hotel and staff were amazing. This is what I expected from The Hyatt. Unfortunately, the location is really shady. I did not want to walk by myself anywhere outside the hotel ground. However, there are security guards and the elevator require a key for it to work. Overall, it was a good experience. The staff made my stay very pleasant.

Stayed July 2014
Helpful?
1 Thank Khanh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, Delhi, India
Level 5 Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 July 2014

Well as the name says the biggest attraction is the Casino and if you are staying in this area this is the best hotel. The other biggest attraction is the location itself. With malls and the beach nearby who can complain.
About the hotel the rooms are nice and clean but might have a damp smell in them. So must leave a note with the staff to turn on the Aircon well before you check in. The rooms are average if compared to other 5 stars I ve stayed in Manila and elswhere.The beds were comfortable and I had good sleep. Room service was nice as all over Philippines.
Did not have any complaints at all during my stay. Food was good but can improve more on the buffet menu.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vinks77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level 6 Contributor
451 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 30 June 2014

Hyatt Regency Manila on the INSIDE has all the amenities of a standard *****hotel: nice public spaces, good restaurants, friendly service, a reasonably sized swimming pool ... Rooms look tired and need renovation; bathrooms have a strange halfsize bathtub. What remained a puzzle was a lingering odour of stale cigarette smoke - perhaps because the airco system is shared with the casino? Step OUTSIDE of the hotel and you are in a very seedy part of Manila. Hustlers, harrassers and hookers are waiting, and the local scene is generally unpleasant.

Room Tip: High rooms advised 20th floor up if you want to look beyond the surrounding skyscrapers.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robert_bos53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 June 2014

as a HYATT Gold Passport Member in comparison to every Four Corners of the WORLD of Hyatt... they NEED MORE $MILE , FRIENDLY and UnAPPROACHABLE to us Hyatt Gold Member TRAVELER who'll check-n to their Hotel (Manila, Phils.).they DON'T emphasize the Hyatt Members Place where to check n especially they Don't have Hotel LOBBY to WELCOME the Hyatt Gold Passport Members GUEST "Balikbayan" ...so Please ReTrain !!! all HYATT Hotel staff Where We can Feel the Spirit of Hyatt Member exist !!! Front Desk Staff n the Hotel Lobby are Difficult to $MILE .

Room Tip: 8th Floor Rooms facing the Manila Bay ...is Clean, Good and Highly Recommended to STAY, Buffets are...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alilc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City, Philippines
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 June 2014

We arrived late and did not get our requested king bed but upgraded us to bay city room. No bellboy escorted us to our room. The elevators were very fast and needed guests' key card to bring you to the floor you want to go. The room was spacious but the tv was at one side of the room, not centered. Informed them it was our anniversary and we had a complimentary yummy moist choco cake.

We swam at the outdoor pool and saw their tiles were broken at the pool steps. Uh-oh! Almost got wounded. They have a jacuzzi pool which was cool. Ordered 2 glasses of P280 mango shake and it cost us P700 plus, they told us prices did not include tax and service charge. Wow!

Decided to eat out at dinner and had to return our vehicle since traffic at the back of the hotel was so bad and we decided to walk. It was to late when we spotted Robinsons Manila nearby. Cafe Adriatico was around 10 min. walk. There were too many girls in Anime costumes within the area...

Their Market Cafe had almost all kinds of food and was really Continental in that sense. Loved their croissant! Tempted to use their gym which was very spacious, high tech, and the locker room had a jacuzzi and meditation room.

The hotel staff were pleasant, no rudeness in any way. Like their security and valet service...very friendly.

Would return.

Room Tip: Higher cost better room
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank Alison C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2014

This has to be the worst hotel ive been 2 @ 12:30sh I returned from my best friends wedding and went to the hotel bar and asked 4 a bottle of Jameson but all they had was wine so I asked 4 champagne in which I was completely satisfied with at least the service went to my rm put music on took a shower at 1:02 AM and I hear a knock a sericuty guard was there so I was extremely confused so I turned off the music and at 145 my brother and cousin stopped in my rm to have a drink before we even had a chance to get glasses I hear another knock on the door and a woman sericuty guard was there saying we we're extremely loud to make a long story short saying its way past 2 am it was 1:58 and she doesnt want but will if necessary will evict at 2am to drive when I cant walk so I go right to bed nxt morning bring the bottle to the front desk and explain they took the bottle back but still charged me for I called she told because it left the bar so I'll never stay at hyatt or qny of its affiliates

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AG New World Manila Bay Hotel

Property: AG New World Manila Bay Hotel
Address: 1588 Pedro Gil | Corner MH del Pilar, Manila, Luzon 1004, Philippines (Formerly Hyatt Regency Hotel and Casino Manila)
Region: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Manila
#1 Casino Hotel in Manila
#1 Luxury Hotel in Manila
#7 Family Hotel in Manila
#8 Business Hotel in Manila
Price Range (Based on Average Rates): £
Hotel Class:5 star — AG New World Manila Bay Hotel 5*
Number of rooms: 376
Official Description (provided by the hotel):
AG New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes. Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more   less 
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Also Known As:
Hyatt Hotel Manila
Hyatt Hotel Philippines
Hyatt Manila
Manila Hyatt

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