Dela Chambre is literally a stone's throw away from a nice mall and several shopping places, making its location ideal for those who enjoy buying anything - cheap and pricey to everything in between.
Location, and its promo offering because it is still less than a year old, are its strengths. When it comes to service and cleanliness, well, they leave much to be desired.
Check in was swift -- except that the room assigned to us had not been cleaned yet. Add to the fact that we could not find it because the way to our traveler's room was dark, unlighted.
We went down to the front desk to ask for assistance in locating our room -- and when we finally saw it -- it was filthy! We were made to transfer to another room on a different floor. We did.
The traveler's room was small understandably as it's the cheapest they offer. It had the basics -- bed, tv, toilet and bath enclosed in clear glass. The bath isn't for shy people as the other occupant -- if any -- gets an unobstructed view of whoever is using the toilet. But the comfort room is roomy, tiled, with bidet and has good running water and hot and cold shower.
There are free toiletries, plus comb, toothbrush, and shower cap for one person.
LCD TV had no cable. The bell boy said they have a problem with the cable company so the TV only had one channel. The technician was to fix it soon, he had assured us. When we asked for a different traveler's room -- one with a TV that offered more than one channel -- he said it was not possible as the room categoryt had no DIGIBOX and so he cannot do anything, even after informing the supervisor who checked us in.
On the way to the second room, we were handed breakfast stubs by the bellboy. It entitled us to one sandwich which they say was for two people, and brewed coffee. In the morning, as we were partaking of the sandwich and coffee at the coffee shop, we were approched by a lady from the front desk who asked us who had given us the breakfast stubs. Upon saying that it was the front desk person the previous night, she said OK but informed us that our room category was not entitled to free breakfast. Since the stubs had been given by that guy (and perhaps because we were already halfway through the single chicken sandwich), then we can continue eating. Wow -- their flyer had stated that their rooms have cable TV AND a stay comes with a free breakfast -- and now they tell us it is not so??
Although they let us eat in peace after, the front desk person was not taught the right skill on how to go about telling someone that he is not entitled to free grub. She made us feel that we owe them something. Very unprofessional. Disappointing.
Only hope they say the truth in their flyer and honestly state what is provided and what are not part of what you are paying for.
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