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Kevin Herzl
Luzon, Philippines

We always enjoy our visit because whenever we feel bored, there is a Mall just near the hotel.

5.0 of 5 bubblesReviewed 22 Mar 2022via mobile
There are many hotels around Manila but Regency Grand Suites is the number 1 choice of my Family. The front desks and other hotel staffs are always so accommodating and we always feel welcome. The rooms are clean and well maintained. There's a swimming pool and a mini gym that we can use.
Date of stay: March 2022
Trip type: Travelled with family
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Reviewed 3 March 2022 via mobile

Very convenient as it’s near to most places that I wanted to go. Near Pedro Gil LRT station, robinsons mall is just across. Staff were accommodating. They let me checkout late for a minimal fee. The room is clean but there were tiny cockroaches, so if you’re too fussy, this might be a prob for you. Also the lock of the door to the balcony was broken. It didn’t bother me as im staying on the 32nd floor. Figured out no one will climb up to the balcony to steal my stuff. Wifi’s signal isnt very great too. Had to buy smart data for connection.

Room tip: Get a simcard for Internet. WiFi’s signal isnt very good
Date of stay: March 2022
Trip type: Travelled solo
Thank Kristine D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen Niegas, General Manager at Regency Grand Suites, responded to this reviewResponded 7 March 2022

Dear KristineD564

Thank you for choosing to stay with us!

I am saddened to hear about concerns about roaches and wifi connection. On behalf of your whole Regency Grand Suites, please accept my sincerest apology. Rest assured that I will take a look at this matter personally.

As of the moment, we already contacted our pest control service provider to address the roaches' concern.

I hope to welcome you back to our hotel in the near future and see the improvement.

Best,
Karen Ang Niegas
09989701860
niegasrgs@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2022 via mobile

Very dirty hotel! You can see small cockroaches roaming around the bathroom! The room looks very old.
I had to call the staff 4x to fix the balcony door as it wasn't closing. ‍️It's not worth a penny!

Date of stay: January 2022
Trip type: Travelled as a couple
2  Thank Skyblue0804
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2021

Stayed at 49th Floor, and all I can say is the experience is superb and will definitely go back.

- Five star hotel service ( employees are very accomodating)
- Geographically located near shopping malls and coffee shops.

Date of stay: December 2021
Trip type: Travelled on business
Thank ggundayao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2021

Good protocols - felt safe in our hotel stay her
staff are professional - friendly staff
We stayed in 3202 and the view is great
There is a restaurant near the place and the food is also great
Will definitely stay again

Date of stay: December 2021
Trip type: Travelled with family
Thank 393armani
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 December 2021 via mobile

Stayed here for 1 night and the experience is truly great! Safety protocols were in place to ensure the safety of all the guests!! I stayed in a deluxe room at the 24th floor and the room is cleaned amd well maintained. Plus the staff are so friendly and very attentive to all my requests! Will stay here again and will definitely recommend this to my friends.

Date of stay: December 2021
Trip type: Travelled with friends
Thank rolando010993
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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