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AboAziz
Kuwait City, Kuwait

Don't waste your money staying in this nightmare place even if it is offered to you for free

1.0 of 5 bubblesReviewed 25 Jan 2024
The hotel reception is very bad and they do not respect the guests, especially the one called “Ian”. I asked him to give me a quiet room, but instead he gave me a very noisy room. I could not sleep because of that and had to check out early, the day before my reservation expired. In respectable hotels, when a guest complains about a disturbance in a room the hotel changed it for him to a quieter room or he is compensated or at least apologized to him, while in the “Amelie hotel” the guest is disrespected and spoken to in an absolutely unprofessional and unfriendly manner. It was noted that the disturbance was coming from 3 sources: the neighboring rooms, the renovations outside the hotel in the building, and the noise of cars on the street that the room faces.

The hotel works according to the mood of the receptionist. Sometimes they ask for a deposit for the room and sometimes they do not. I booked it within a week. The first time they did not ask for a deposit and the second time they asked for it! It was terrible, and in addition to that, the paint was peeling off in the bathroom in the room.

Breakfast buffet has no cheese from any type and has only one bread type ! It didn't happen even in one-star hotels!

The internet service was cut off after the first day, despite my reservation for two days, which forced me to get a new password from the bad-mannered receptionist!

The hotel does not appreciate the importance of guests and relies on a one-time guest, thus losing frequent guests due to the unprofessionalism of its reception staff.
Date of stay: January 2024
Room Tip: Hotel staff are rude and unprofessional
Trip type: Travelled solo
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (211)
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Show reviews that mention
All reviews robinsons mall nice rooftop pool breakfast room walking distance convenient location included breakfast good size enjoyed my stay rizal park gym baywalk taxis
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1 - 6 of 211 reviews
Reviewed 14 September 2023

Nice Hotel within a easy accessible area to many shops and shopping mall. The Rooms are big and clean and the pricewise according to me, i find it worth it. They also take safety of the guests to be very important at all times.
Staffs are all well trained and very polite towards all the guests.

Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank RajPal39
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 March 2023 via mobile

Central location for many of the historic sites of Manila. Walking distance to Museums, The renovated Zoo, the Fort and the Intermurals. The hotel is very close to the Robinson Mall as well. Staff was very friendly and helpful. We had the included breakfast and found it tasty and well stocked. We had diner at the restaurant one night, and the servers was very helpful in explaining some of the local favourites. He assisted us in our selection,; the meal was delicious and great value.

Room tip: The streets around the hotel are very busy so allow extra travel time
Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank P590IXpatb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2023 via mobile

Enjoyed my stay at the Amelia hotel good location, super friendly staff, gym, nice rooftop pool with sun loungers table chairs.
Good location near Robinsons mall plenty of resturants, walking distance to Rizal park and manila baywalk which can be seen from rooftop.
Room was fine good size, bed comfy, shower spacious, breakfast room was nicely layed out food ok, sercurity outside of hotel area can be a bit unpleasant but i had no problemd.
Distance from airport was around 30 mins theres a grab taxi stand outside the terminal doors i paid 380 peso avoid the other taxis who over charge.
One negative of the hotel is the wifi i stayed on the 10th floor and it was very slow and kept dropping out and the connection was not much better in the lobby area very poor for an hotel of this standard.
I would only return to the Amelia hotel if the wifi was better.

Date of stay: February 2023
Trip type: Travelled solo
1  Thank 875markj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 January 2023 via mobile

Clean spacious rooms, very happy and helpfull staff. Pool area nice. Convenient location. Overall pleasant place to stay. WiFi didn't allways work so well, singal got lost several times. Not so quiet at night time, noises from outside and hallway quite loud.

Date of stay: January 2023
Trip type: Travelled solo
1  Thank vvesa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 September 2021 via mobile

I already stayed three times here the location is excellent it’s near Robinson small and centrally located where you can find restaurants groceries supermarkets also I love the breakfast and the restaurant the staff areso accommodating and very helpful to our needs.

Date of stay: November 2020
Trip type: Travelled as a couple
1  Thank Quest35437875830
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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