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“Room Service staff is good, can't say the same for the front desk people.”
2 of 5 bubbles Review of Eurotel Araneta

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Eurotel Araneta
Ranked #52 of 63 Hotels in Quezon City
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Room Service staff is good, can't say the same for the front desk people.”
2 of 5 bubbles Reviewed 19 October 2013

Stayed for 2 nights, had to pay upfront, had to ask for a receipt, otherwise the front desk personnel kept texting on her phone. Bathroom drain clogged, front desk informed, but the person they sent to fix it didn't get the work done, so we requested to be moved to another room however they refused to oblige. On reservation, room with window was requested which they agreed to, but we were given a room with no windows. Good location, but there other hotels in the surrounding which offer better customer service.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROCM, Manager at Eurotel Araneta, responded to this review, 5 March 2014
Dear Sir / Madam,

Firstly, we would like to apologize for the inconvenience and disappointment that you experienced recently.

We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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72 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Luzon, Philippines
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 4 October 2013

I stayed here with my sister for almost two nights to watch a concert in Araneta C. We paid for a standard room, and the room has clearly seen better days. The design is great because they did a great job in maximizing the space. it just felt sad and looked old. The room has no windows, it smelled like cigarette and the bathroom has a rusty lock.

The room comes with free breakfast, complimentary water ans the usual toiletries. They were undergoing renovations and it was good that they placed an advisory in the room. I hope that the renovation is not only limited in the lobby but also in their rooms.

Service was meh. The attendants can use some smile and more welcoming vibe. I think you need to call for housekeeping if you need them. Our plates from our breakfast were still there when we came back after the concert - imagine that!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheepy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROCM, Manager at Eurotel Araneta, responded to this review, 5 March 2014
Dear Sir / Madam,

Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to review what happened, address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Kindly provide us with your contact numbers and email address so we can provide you updates on the progress of the resolution.

Please accept our sincerest apology for any inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.

It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

The Management
EUROTEL GROUP
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Quezon City hotels

Llanfairpwllgwyngyllgogerychwyrndrobwllllantysilio, null, United Kingdom
1 review
4 of 5 bubbles Reviewed 24 September 2013

Eurotel has impressed me with their attention to detail and the professionalism of their crew. The receptionist and bell boys are courteous and knowledgeable without being robotic or cold. The euro suite was large and indeed felt exclusive. It came complete with a hair dryer, shower and tub with hot water. They even provide a safety box for your valuables. Cable and wifi were also available. Everything about the room was clean and polished. And the price was quite reasonable for the service they provide. Also, the food was great, tasted exactly like home-cooked meals. I've had other hotels serve me what looked like hospital food. These ones actually looked and tasted like real food. The hotel itself is conveniently located near shopping malls and restaurants so you’re covered if you ever need anything. Completely satisfied with my stay and will gladly use them again.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Edcar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROCM, Manager at Eurotel Araneta, responded to this review, 5 March 2014
Dear Sir Edgar,

Thank you for your kind feedback.

It has been our pleasure to welcome you to EUROTEL Hotel – Araneta Center Branch.

We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation needs in the near future

We look forward to serving you on your next trip. Thank you!

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flat Rock, North Carolina, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 August 2013 via mobile

I'm not a city person, but i will give this a fair review. For where it is, i guess you couldn't ask for better. Its coveniant to the malls and everything else, staff was very friendly, rooms are nice. Could use an outside window but then again i would just be looking at the city. Overall, i have no complaints.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobby H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROCM, Manager at Eurotel Araneta, responded to this review, 5 March 2014
Dear Sir Bobby,

Thank you for your kind feedback.

It has been our pleasure to welcome you to EUROTEL Hotel – Araneta Center Branch.

We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future

We look forward to serving you on your next trip. Thank you!

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
1 review
5 of 5 bubbles Reviewed 23 August 2013

I stayed in Eurotel Araneta with my family. I got a very reasonable rate since they have an on going promo ( 3+1) . The place is safe, clean and has an excellent location of a good business and leisure hotel. The hotel is very close to different shopping malls and Restaurants. The staff are friendly and accommodating as well. I must say that Eurotel is the best-value hotel in the area.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROCM, Manager at Eurotel Araneta, responded to this review, 5 March 2014
Dear Sir Mark,

Thank you for your kind feedback.

It has been our pleasure to welcome you to EUROTEL Hotel – Araneta Center Branch. We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know.
We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future

We look forward to serving you on your next trip. Thank you!

The Management
EUROTEL Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 April 2013

Stayed at this hotel because I wanted a place I can work in peace and escape the scorching heat of the summer. I chose this hotel because it was cheaper than a regular hotel and it touted itself as a businessman's hotel. So, I expected it to have the bare necessities that a business person would need. Unfortunately, upon checking in the standard room, it was just like the rooms of the sleazy motels because the room was dimmed with yellow light and no working table whatsoever. I asked to be transferred and they upgraded me to suite for an extra 300. My only complaint is that the receptionist manning the phones was not listening to my complaints and kept cutting me off. As a result, I had to repeat my complaints to every service crew that came to check up on my concerns.

When they transferred me to a room, there were workers working on the curtains who seemed surprised that I was transferring.

One good thing is that the room was big and near the window so I was able to get some sunlight while working. The aircon was also very cold and the bathroom is also quite clean. But maybe they didnt vacuum the room so well because I stepped on a shard of glass which could have been left by a previous guest.

I will maybe check in again once they improve the service.

Room Tip: Ask for a suite fronting araneta center. Its better to pay the extra 300 for the suite.
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank foodadik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Eurotel Araneta, responded to this review, 16 March 2014
Dear Sir / Madam,

Thank you for your feedback on TRIP ADVISORY on April 30, 2013.

Firstly, we would like to apologize for the inconvenienced and disappointment that you experienced recently. We assure you that your complaint and feedback will give us the opportunity to remedy any problem that may exist and help to improve our service further.

In order for us to fully address the concern, we would appreciate if you could provide us further details of your stay (state what you need-date, room number, time of check-in, what food was ordered, name of attending staff, etc.).

We have commissioned a team to take a serious look into the facility / incident to ensure our staff, rooms and dining services will be according to standards.

Once again, please accept our sincere apologies and we look forward to serving you again.

Should you require any further assistance, you are most welcome to contact the undersigned.

The Management
Eurotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philippines
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 bubbles Reviewed 25 April 2013

Eurotel Cubao is at the very heart of the Araneta Center. We stayed here for an overnight last April 19, 2013 before we proceeded to trips to Bataan and Subic. It is a very strategic place, if you have a business commitment along the area, this could serve it's puprose. Downstairs are very accessible to taxi cabs and jeepneys. A few blocks away is the Epifanio De los Santos Avenue or simply called EDSA where you could take a bus going to the North and South. We came over in this hotel as a small family and a friend of ours. We took the standard room for Php 2,400.00 and an extra bed for my daughter since the bed is only good for couples. The room is just cute and small to stay for an overnight. There's no enough space to roam around. However, they have a Cable T.V. and a /WiFi. The bathroom is modernly designed but there was no toilet paper provided despite of the repeated request we made at the hotel lobby by phone. In other words, we left this hotel without heeding our request. Another thing, our friend made a reservation earlier before we arrived and upon our check-in, no such reservations could be found. Good enough they have still available rooms which we opted to choose the 2nd floor, which is just too near from the hotel lobby. The lobby too is small just like a receiving area but not inviting for you too stay long. They have complimentary breakfast which you have to call and set your order. This will be delivered to your room in the morning. An ante room was provided where you could place your clothes and underneath is a portable coffee set unit. So there are two doors: one main door and another door going to your bedroom: such door distance is about two steps of an adult. See how small it is!!! The only good factor i see from this hotel is the accessibility! No question on that area. But i would not recommend this hotel for a long stay..... definitely a no! No! Yes, this hotel could be attractive for couples but not that bad of what you are thinking because there are families with children who stayed in this hotel. The room is clean with a "London Bridge" background, quite impressive considering the name itself connotes the place of United Kingdom. The room is well-lighted!!! But the bed is not impressive for me, it is just an ordinary leather-wrapped cushion. With due respect to the hotel staff, they are courteous and friendly. So, if you want to stay for an overnight without much expectations - you could choose this affordable and accessible hotel.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Giovanni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EUROTELCM, Manager at Eurotel Araneta, responded to this review, 16 March 2014
Dear Mr. Giovanni,

Thank you for your kind feedback.
It has been our pleasure to welcome to EUROTEL HOTEL – Araneta Branch.
We strive to provide you a room that is clean and comfortable, with friendly attentive service at a value-conscious price.

If at any time you have a suggestion on how to improve our service, please just let us know. (We wouldn’t mind if you recognized any one of our star performers either!)

We want you to enjoy every day of your every stay and we trust that you visit us again for your accommodation or conference needs in the near future.

We look forward to serving you on your next trip. Thank you once again.

Sincerely,

The Management
Eurotel Group
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Eurotel Araneta

Property: Eurotel Araneta
Address: General Araneta cor Gen Roxas Sts | Araneta Center Cubao, Quezon City, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Free High Speed Internet ( WiFi ) Room Service Spa
Hotel Style:
#10 Spa Hotel in Quezon City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Eurotel Araneta 3*
Number of rooms: 19
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and Travel Book Philippines, Inc. so you can book your Eurotel Araneta reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Eurotel Araneta Hotel Quezon City
Eurotel Araneta Quezon City, Philippines - Metro Manila

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