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“Rude attitude, deceptive prices”
Review of The Sulo Riviera

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The Sulo Riviera
Ranked #55 of 63 Hotels in Quezon City
Reviewed 6 September 2011

Granted, this is probably the nicest hotel in the area, what with the obvious renovations and the removal of the stinky carpet. I like the rooms, but there is deception going on here. Let's start with their prices--one previous review here at tripadvisor warned about their low exchange rate and it is perfectly accurate! Please listen and not be victimized by this cunning management. They want you to book online, fine everybody is doing that right now. But then, you proceed to pay and be warned, they will charge you a local rate (in pesos) at an exchange rate that is criminally low, even for hotel standards!! So if you think your room is worth 80$ US per night, you will see that it is almost double that. So you are checking in, tired from your travel, but you have to spend half an hour just arguing with reception. The staff were not trained to put themselves in tired traveler's shoes that all you want to do is to go into your room, oh no, they give you an attitude that they are doing you a favor. Finally, you settle on a price! And it so happens, you extend a few days, and you want the same rate...what do these monkeys do? Keep changing the room rate, as you keep occupying the same room!! Every 6 hour call to reception to verify your room rate is always a different price each time!!! Exasperating. Worse, as I had to do a domestic trip, I left my luggage as I will spend another night in the hotel before flying out of the country--I called several imes to make sure I have the same rate as it is a different rate each time. FInally, I was assured of the final rate, that I thought I should just pay in advance to avoid any surprises. Two days later after a domestic trip, when I get back to check in at reception, what do they do? Change the rate of the room again to a higher price!! Again, have to sit at reception arguing and explaining the basics of reception(ing) for hotels--that they are supposed to say "wow, we are happy to have you back!" instead of "we are doing you a favor, okay, we will give you the same rate as before..." honestly!*%$*%@#*$*^@#$. On top of all these, internet is not free but a whoppping 600 pesos or 14 or 15$ for 24 hours!!! At breakfast, there is a half a dozen wait staff, but none of them will put water on your glass unless you glare at them. The only good staff here are the bellboys. For the price they are charging, there should be another hotel to check in within the Quezon City area. Otherwise, hotels in Ortigas and Makati are much much better deals, but I needed to be in the area.

  • Stayed: September 2011, travelled on business
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7  Thank Dada B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dossulo, Director of Sales at The Sulo Riviera, responded to this reviewResponded 13 September 2011

Warmest Greetings from The Sulo Riviera!

Thank you for taking the time to give us your feedback. It is very disappointing to hear that our guest did not enjoy her stay with us. Allow us to explain concerns pertaining to her post regarding “Rude attitude, Deceptive prices” dated on September 6, 2011. The management had investigated this matter immediately. In the course of our investigation, we discovered that the guest’s booking was done through our online travel partner, Direct With Hotels, which was the reason the guest was extended a very special rate. For the guest’s extension of stay, however, our hotel policy states that the same rate cannot apply, but rather the hotel’s published rate. Regardless, we extended a local rate to our guest, despite being a resident of Indonesia.

As much as possible, we would like to accommodate all of our guests’ special requests, but we would like to clarify that like in any other hotels, we observe standard exchange rates and Internet fees. To be fair to our staff, our manager on duty went out of his way and personally had the guest’s money changed at a money changer to get the rates that the guest prefers.

Rest assured, we value our customer’s feedback and are committed to providing our clients with the highest level of service. Thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards that the Sulo Riviera is known for.

Sincerely,

The Sulo Riviera Management

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167 - 173 of 179 reviews

Reviewed 8 September 2010

The room is old and dirty specialy the carpet,aircon was so noisy like it will explode anytime soon and you will hear people banging from the renovation going on early in the morning from the other room.Eventhough the breakfast was good and people from the kitchen was so helpfull but overall the hotel itself was so dissapointing main lobby is spanking new but the room's either under renovation or old.

  • Stayed: May 2010, travelled with family
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2  Thank PocholoP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGL77, General Manager at The Sulo Riviera, responded to this reviewResponded 8 September 2012

Warmest Greetings from The Sulo Riviera!

Thank you for taking the time to give us your feedback.

We have taken this matter seriously and made sure that the department concerned has been informed to address this matter.

The hotel has now been fully renovated and we assure you that you will no longer hear any form of hammering during your next visit.

Once again, we apologize for any convenience that this might have caused you. We shall be looking forward to welcoming you and your friends again. Till then, thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards which The Sulo Riviera is known for… “Service beyond Customer Satisfaction”


Yours sincerely,

The Sulo Riviera Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2010

At 7:30 AM the hammers started - room was dirty and the bell boy ran around with a can of bug spray in the bedroom and bathroom. This is a $100 a night hotel - supposed to be good, but stay away. Breakfast is included in the rate but while the fruit is good the hot dishes were cold.
I needed to buy a card for internet access - US$16 a day! Incredible.
The only saving item is a 24 hour McDonalds across the road. At least I can get hot food there.
This Sulo Hotel is under new ownership and is being refurbished, but they didn't advertise or disclose the work, and did not lower the rate or do anything to offset the lack of quality. It is truly appalling what they are subjecting guests to! They had a wedding yesterday and the guests had to deal with incredibly loud hammering. Imagine!
They advertise a business center - it is the copier and computer at the front desk! Imagine!
No bar - it's a lobby bar and doesn't exist.

  • Stayed: May 2010, travelled on business
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1  Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGL77, General Manager at The Sulo Riviera, responded to this reviewResponded 8 September 2012

Warmest Greetings from The Sulo Riviera!

Thank you for taking the time to give us your feedback.

We have taken this matter seriously and made sure that the department concerned has been informed to address this matter.

The hotel has now been fully renovated and we assure you that you will no longer hear any form of hammering during your next visit.

Once again, we apologize for any convenience that this might have caused you. We shall be looking forward to welcoming you and your guests again. Till then, thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards which The Sulo Riviera is known for… “Service beyond Customer Satisfaction”


Yours sincerely,

The Sulo Riviera Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2010

The hotel staff was uncooperative and deceptive. There was constant noise throughout the hotel. There are no elevators and the hallways are filthy and dark. The door didn't lock property. There was no water pressure. My room was only cleaner about 50% of the time.
I was booked into this hotel by the University. The breakfast buffet was plentiful but awful. All things considered, this hotel ruined my trip.

  • Stayed: February 2010, travelled on business
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3  Thank tracelace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2010

At our arrival we are expecting to be greeted well, but the front office "shows us their war face" a behavior not expected on such hospitality industry! The aircon is antiquated and noisy! The orders for extra bed or extra items are not picked up easily "you have to go back to the front office to request again! this is annoying! When we finally checking out there is a problem "that they created", when we already left the room they assure us everything on the room is intact = goods on the mini bar are not consumed by us, and everything was in place and not stolen by our family! but later when we are claiming our deposit for the room key there they go with their lies! they are saying now we have consumed 4 ampules of cheap European liquor "what a false accusation, obviously we don't drink" and we don't like paying high prices for cheap and unhealthy things! well they charged us for 2000 Philippine pesos! My sister in law is very upset regarding this and in order to stop the lunacy of the front office my brother pay the price to lower the blood pressure of my sister in law, BEWARE this hotel is not committed to give you a good service but an insult to your integrity! BEWARE OF THE BOGUS AND EVIL SERVICE PROVIDED BY THIS CHEAP HOTEL!

  • Stayed: December 2009, travelled with family
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4  Thank anonymousivatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2017
Google Translation

Room Tip: Demandez une chambre côté piscine pour éviter le bruit de la route
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  • Stayed: May 2017, travelled on business
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Thank Dexter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acueva, Manager at The Sulo Riviera, responded to this reviewResponded 30 May 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2017
Google Translation

Room Tip: 少し高くともプールに面した部屋がおすすめ
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  • Stayed: February 2017, travelled solo
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Thank kakeroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sulo Riviera

Address: Matalino Road, Diliman, Quezon City, Luzon 1100, Philippines
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 63 Hotels in Quezon City
Price Range: £47 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sulo Riviera 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Sulo Riviera is a historic landmark hotel in Quezon City with 71 spacious and tastefully appointed guest rooms, 3 restaurants and 10 functions rooms. The hotel is conveniently located at the heart of Quezon City and is a stone's throw away from major commercial and business establishments as well as top government offices and agencies. Reserve now at The Sulo Riviera Hotel in Quezon City and get instant confirmation online. ... more   less 
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Also Known As:
The Sulo Riviera Hotel Quezon City
The Sulo Riviera Quezon City, Philippines - Metro Manila

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