Granted, this is probably the nicest hotel in the area, what with the obvious renovations and the removal of the stinky carpet. I like the rooms, but there is deception going on here. Let's start with their prices--one previous review here at tripadvisor warned about their low exchange rate and it is perfectly accurate! Please listen and not be victimized by this cunning management. They want you to book online, fine everybody is doing that right now. But then, you proceed to pay and be warned, they will charge you a local rate (in pesos) at an exchange rate that is criminally low, even for hotel standards!! So if you think your room is worth 80$ US per night, you will see that it is almost double that. So you are checking in, tired from your travel, but you have to spend half an hour just arguing with reception. The staff were not trained to put themselves in tired traveler's shoes that all you want to do is to go into your room, oh no, they give you an attitude that they are doing you a favor. Finally, you settle on a price! And it so happens, you extend a few days, and you want the same rate...what do these monkeys do? Keep changing the room rate, as you keep occupying the same room!! Every 6 hour call to reception to verify your room rate is always a different price each time!!! Exasperating. Worse, as I had to do a domestic trip, I left my luggage as I will spend another night in the hotel before flying out of the country--I called several imes to make sure I have the same rate as it is a different rate each time. FInally, I was assured of the final rate, that I thought I should just pay in advance to avoid any surprises. Two days later after a domestic trip, when I get back to check in at reception, what do they do? Change the rate of the room again to a higher price!! Again, have to sit at reception arguing and explaining the basics of reception(ing) for hotels--that they are supposed to say "wow, we are happy to have you back!" instead of "we are doing you a favor, okay, we will give you the same rate as before..." honestly!*%$*%@#*$*^@#$. On top of all these, internet is not free but a whoppping 600 pesos or 14 or 15$ for 24 hours!!! At breakfast, there is a half a dozen wait staff, but none of them will put water on your glass unless you glare at them. The only good staff here are the bellboys. For the price they are charging, there should be another hotel to check in within the Quezon City area. Otherwise, hotels in Ortigas and Makati are much much better deals, but I needed to be in the area.
- Official Description (provided by the hotel):
- The Sulo Riviera is a historic landmark hotel in Quezon City with 71 spacious and tastefully appointed guest rooms, 3 restaurants and 10 functions rooms. The hotel is conveniently located at the heart of Quezon City and is a stone's throw away from major commercial and business establishments as well as top government offices and agencies. Reserve now at The Sulo Riviera Hotel in Quezon City and get instant confirmation online. ... more less
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- Also Known As:
- The Sulo Riviera Hotel Quezon City
- The Sulo Riviera Quezon City, Philippines - Metro Manila