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“Ghastly!!!!!”
Review of The Sulo Riviera

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The Sulo Riviera
Ranked #55 of 63 Hotels in Quezon City
Reviewed 9 May 2010

At 7:30 AM the hammers started - room was dirty and the bell boy ran around with a can of bug spray in the bedroom and bathroom. This is a $100 a night hotel - supposed to be good, but stay away. Breakfast is included in the rate but while the fruit is good the hot dishes were cold.
I needed to buy a card for internet access - US$16 a day! Incredible.
The only saving item is a 24 hour McDonalds across the road. At least I can get hot food there.
This Sulo Hotel is under new ownership and is being refurbished, but they didn't advertise or disclose the work, and did not lower the rate or do anything to offset the lack of quality. It is truly appalling what they are subjecting guests to! They had a wedding yesterday and the guests had to deal with incredibly loud hammering. Imagine!
They advertise a business center - it is the copier and computer at the front desk! Imagine!
No bar - it's a lobby bar and doesn't exist.

  • Stayed: May 2010, travelled on business
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1  Thank Pat B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EGL77, General Manager at The Sulo Riviera, responded to this reviewResponded 8 September 2012

Warmest Greetings from The Sulo Riviera!

Thank you for taking the time to give us your feedback.

We have taken this matter seriously and made sure that the department concerned has been informed to address this matter.

The hotel has now been fully renovated and we assure you that you will no longer hear any form of hammering during your next visit.

Once again, we apologize for any convenience that this might have caused you. We shall be looking forward to welcoming you and your guests again. Till then, thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards which The Sulo Riviera is known for… “Service beyond Customer Satisfaction”


Yours sincerely,

The Sulo Riviera Management

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Reviews (179)
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169 - 175 of 179 reviews

Reviewed 1 March 2010

The hotel staff was uncooperative and deceptive. There was constant noise throughout the hotel. There are no elevators and the hallways are filthy and dark. The door didn't lock property. There was no water pressure. My room was only cleaner about 50% of the time.
I was booked into this hotel by the University. The breakfast buffet was plentiful but awful. All things considered, this hotel ruined my trip.

  • Stayed: February 2010, travelled on business
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3  Thank tracelace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2010

At our arrival we are expecting to be greeted well, but the front office "shows us their war face" a behavior not expected on such hospitality industry! The aircon is antiquated and noisy! The orders for extra bed or extra items are not picked up easily "you have to go back to the front office to request again! this is annoying! When we finally checking out there is a problem "that they created", when we already left the room they assure us everything on the room is intact = goods on the mini bar are not consumed by us, and everything was in place and not stolen by our family! but later when we are claiming our deposit for the room key there they go with their lies! they are saying now we have consumed 4 ampules of cheap European liquor "what a false accusation, obviously we don't drink" and we don't like paying high prices for cheap and unhealthy things! well they charged us for 2000 Philippine pesos! My sister in law is very upset regarding this and in order to stop the lunacy of the front office my brother pay the price to lower the blood pressure of my sister in law, BEWARE this hotel is not committed to give you a good service but an insult to your integrity! BEWARE OF THE BOGUS AND EVIL SERVICE PROVIDED BY THIS CHEAP HOTEL!

  • Stayed: December 2009, travelled with family
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4  Thank anonymousivatan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2017
Google Translation

Room Tip: Demandez une chambre côté piscine pour éviter le bruit de la route
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  • Stayed: May 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Dexter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acueva, Manager at The Sulo Riviera, responded to this reviewResponded 30 May 2017

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Reviewed 28 February 2017
Google Translation

Room Tip: 少し高くともプールに面した部屋がおすすめ
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  • Stayed: February 2017, travelled solo
    • Location
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Thank kakeroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2016 via mobile
Google Translation

Stayed: September 2016
2  Thank 妙羽簡
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
acueva, Manager at The Sulo Riviera, responded to this reviewResponded 24 October 2016

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Reviewed 10 December 2014
Google Translation

  • Stayed: April 2014, travelled on business
    • Location
    • Cleanliness
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Thank rolansihombing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sulo Riviera

Address: Matalino Road, Diliman, Quezon City, Luzon 1100, Philippines
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 63 Hotels in Quezon City
Price Range: £47 - £69 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sulo Riviera 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Sulo Riviera is a historic landmark hotel in Quezon City with 71 spacious and tastefully appointed guest rooms, 3 restaurants and 10 functions rooms. The hotel is conveniently located at the heart of Quezon City and is a stone's throw away from major commercial and business establishments as well as top government offices and agencies. Reserve now at The Sulo Riviera Hotel in Quezon City and get instant confirmation online. ... more   less 
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Also Known As:
The Sulo Riviera Hotel Quezon City
The Sulo Riviera Quezon City, Philippines - Metro Manila

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