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“RATS IN THE CEILING/DIRTY COMPLIMENTARY BREAKFAST” 2 of 5 bubbles
Review of Fersal Hotel - P. Tuazon

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Fersal Hotel - P. Tuazon
Ranked #19 of 63 Hotels in Quezon City
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“RATS IN THE CEILING/DIRTY COMPLIMENTARY BREAKFAST”
2 of 5 bubbles Reviewed 27 January 2014

My child and I checked in the night before our flight. Since it was called apartel my expectations were low. The customer service was okay. The room service was fine. The bathroom was cleaned. We stayed at room 102 Deluxe.

It was noisy outside of the room because the room boys were outside of the hall near our room chatting, laughing and hanging out. You can hear their stories and laughter clearly.

THE WORST EXPERIENCE WAS THE BIG RATS ON THE CEILING CHASING BACK AND FORTH. I told the receptionist twice asking them if they had monthly pest control and she said yes. If that's the case, how come there were big rats racing at ROOM 102's ceiling?

We checked out around 5:30 AM and I told the receptionist that we were not able to have a good sleep because of the noise outside and inside (RATS ON THE CEILING) of our room.

Next time, just check in yourself into a 5 or 4 star hotel. The stress that we had was unbearable especially if you have a 3 year old toddler trying to rest.

One thing more: there was a complimentary breakfast, unfortunately I ordered beef tapa. The tapa had grains of 1-3 stones. My idea was, it probably fell and just picked it up and put back into my plate.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank michelle a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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25 reviews from our community

Traveller rating
    4
    11
    7
    3
    0
See reviews for
9
1
5
3
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Bellevue, Washington
Level Contributor
95 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 bubbles Reviewed 15 January 2014

I dont mean to be harsh but i want to give a fair and honest review. The check in was hassle free, the price was ok as well.The people at the service desk was very courtious. They had a restaurant upstairs and the food was decent. The location was idea, but at the same time not a place i would wonder around at night. Many pick pockets and other things there in cabao. Mall is a few minutes walk as well as other places to eat. On to the room i had, it was run down and very old looking. Bathroom was terrible, several fixtures rusted, didnt even want to take a shower in there. Had a huge cockroach under the desk in my room that was so big,other insect was feeding off it(not kidding). The hotel is like an outside hotel housed inside(hard to explain). I walked around a bit outside my room door and there were many cockroaches crawling on the walls. I only stayed one day and will not ever be coming back to that place.

Room Tip: go elsewhere
See more room tips
  • Stayed March 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dvonte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim M, Operations Support Officer at Fersal Hotel - P. Tuazon, responded to this review, 19 January 2014
Dear Sir:

Greetings from Fersal P. Tuazon!

Thank you for leaving a review on our page. We really appreciate the boldness of your review. It is well appreciated that you have raised comments for the betterment of our services and the company as well. To go further, may we have your full name, room number and the date of your stay? We will collate reports and investigate the incident happened to you.

Rest assured that the management will be properly take care of your concern. We will be waiting for your response for us to start the investigation proper.

Thank you and God Bless.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Quezon City hotels

Marikina, Philippines
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 31 August 2013

We stayed here for just one night because we were advised to evacuate from our home due to extreme floods. Pros: reasonable rates, near Manila's best shopping center and malls, Cubao; with parking, with breakfast, decent rooms, above average internet speed, good customer service. Cons, very narrow stairs, basement parking only allows low small sedans.

  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank coilmaster4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quezon City
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 29 March 2013 via mobile

Not a 5 star or even a 3 star hotel. But for the budget concious this hotel is tops.

Location is near Ali mall,includes a typical Filipino or continental breakfast and has security guard in all entrances. My only complaint is the signal of my phones. But if you do need to make one, you can just step out into the driveway for that call

Stayed February 2013
Helpful?
1 Thank coconutkilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 29 March 2012

Fersal Inn has always been my choice for refuge when I need to de-stress myself away, but can't get far from the metropolitan. The reason is simple --- it is decent compared to a motel, one can have an option of staying 12 hours or 24 hours (while check-out time is counted from the time of check-in).

I must have stayed in at least three branches. But among these three, the Cubao branch is least attractive, as there is no elevator. Not really comfy for someone who will stay on the 3rd or 4th floor! However, the staffs are just as friendly and accommodating, so the lack of an elevator won't bother much. I just buy my stuffs before going to my 3rd floor or 4th floor room.

Room Tip: Ask the reception for you to view the room(s) first.
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  • Stayed February 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Jewel_of_the_Nile10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
colorado
Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 13 February 2012

We stayed here 6 nights with a group. The hotel was moderately priced, clean, and mostly quiet. The ac was good. The staff was helpful. The room was pretty small.

  • Stayed January 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank terry21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 16 November 2011

I've been staying in this hotel for months now, either for travel stops or just for leisure when I'm stressed out by the metro environment. I preferably check-in at their Deluxe Rooms (w/ queen sized bed).

Rooms are fairly okay, with the Deluxe equipped with a personal refrigerator. Bed is also great and rooms are spacious, especially the Executive Suite. Food quality is at average level. Pricey actually so if you're looking for something worth it, just walk outside and you'll find plenty of alternatives around SM Cubao.

Cons, on the other hand, are handful:

- CR is very narrow, hardly no space at all!
- Mobile phone reception inside rooms are weak, probably due to the building's compact structure. So when checking-in, ask the FDOs to give you the room where your carrier's signal is present.
- Wi-fi is only available at their lobby and restaurant area. Free though.
- Soap and shampoo are not that delightful, I prefer to bring my own sachets.
- And rooms are kinda gloomy, even at noon. I believe due to the fact that rooms have poor window structure, just a small one facing the side of the hotel and the other windows facing the hotel's alley/walkways, which of course I'm sure you will want to be always curtained off. Lights are also not that bright.

Still, it's a good alternative for travelers (who aren't on a shoe-string budget) passing the area who prefer a decent place to stay.

Room Tip: Just make sure to ask the FDOs to give you a room where your carrier's reception is available.
See more room tips
  • Stayed September 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mang_Fisher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fersal Hotel - P. Tuazon

Property: Fersal Hotel - P. Tuazon
Address: 245 P. Tuazon | Cubao, Quezon City, Luzon, Philippines
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #19 of 63 Hotels in Quezon City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fersal Hotel - P. Tuazon 3*
Number of rooms: 60
Official Description (provided by the hotel):
Your practical home in the city. Fersal Hotel - P. Tuazon, Cubao is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff. Our chain of budget-friendly inns can be found in the most strategic places throughout the metro. As such, any Fersal Hotel can be the ideal jump-off point for your business or leisure trip. Our guests always have easy access to the major business districts and thoroughfares. Fersal Hotel - P. Tuazon, Cubao is conveniently located in the heart of Cubao, Quezon City -- where everything you need is within reach. It is conveniently close to Araneta Coliseum, the country's premier venue for major entertainment events and extravaganzas, vast shopping malls, strings of fine dining establishments and specialty shops. Come home to Fersal Hotel - P. Fersal Hotel - P. Tuazon, Cubao is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff. Our chain of budget-friendly inns can be found in the most strategic places throughout the metro. As such, any Fersal Hotel can be the ideal jump-off point for your business or leisure trip. Our guests always have easy access to the major business districts and thoroughfares. Fersal Hotel - P. Tuazon, Cubao is conveniently located in the heart of Cubao, Quezon City -- where everything you need is within reach. It is conveniently close to Araneta Coliseum, the country's premier venue for major entertainment events and extravaganzas, vast shopping malls, strings of fine dining establishments and specialty shops. Come home to Fersal Hotel - P. Tuazon, Cubao and enjoy a myriad of facilities that you can only find in a luxury hotel ... more   less 
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Also Known As:
Fersal Hotel - P. Tuazon Quezon City, Philippines - Metro Manila

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