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“An okay option in QC”

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Fersal Hotel - Kalayaan
Ranked #17 of 63 Hotels in Quezon City
Toronto, Canada
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“An okay option in QC”
3 of 5 bubbles Reviewed 2 August 2014

Staying in Manila after arriving in the Philippines, the Fersal on Kalayaan worked okay. Free breakfast with stay was fine, but the wifi in the hotel was very disappointing.

On our return trip to Manila though, the hotel screwed up our reservation, so we ended up at a sister Fersal location elsewhere on our return.

  • Stayed March 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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52 reviews from our community

Traveller rating
    10
    18
    18
    3
    3
See reviews for
11
7
3
23
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Kalibo, Philippines
Level Contributor
78 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

We have stayed in Fersal a couple of times in the past. It is near government offices and shopping malls. Our stay was always pleasant. Comfortable beds and clean bathrooms. Their cable channels, unfortunately, were of no use. You can hardly find the news channels and, with the ongoing World Cup, you expect to find that certain channel which airs the matches. The front desk said what we see on our TV screens are what's available (even though the tv screen has listed down that particular channel airing the world cup as available). So, if you're planning to just rest and relax in a hotel and would love to have the cable tv as your companion, Fersal Kalayaan is not for you.
Breakfast was ok. Hotel rate is a little bit higher than other hotels with same amenities.

Room Tip: ask for their cable tv and wifi services
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank frances i
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berna C, General Manager at Fersal Hotel - Kalayaan, responded to this review, 10 July 2014
We apologize for the poor cable tv last week as our service provided reported that they had some technical maintenance being done to resolve the poor signal that time as such we were only able to restore adequate service two days after. Our priority is to serve our guests better, we sincerely apologize for the exasperation. We hope to serve you again on your next visit. And we will be sure to have some DVD and videos to have available as an alternative should the problem recur with our service provider again. Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 20 May 2014

We've stayed in Fersal before (around 6 yrs ago) and I must say that it has improved quite a lot since then. This time we booked their Family suite for 2 nights. It had 2 rooms on 2 levels, which had their own restrooms. The rooms, sheets, towels and curtains were clean but they need to replace some of their equipment like the aircon unit (the one in our room was really old that the vent flaps are broken). The free breakfasts were okay, they were filling enough. The staff were friendly and accommodating, although on the day we were supposed to check out I called the front desk and asked if we can check out at 2pm. The staff just said there's a late check-out fee and you can do so until 6pm. So I said ok never mind, the check out time is 12nn right, and he confirmed. Apparently, when my mom confirmed later she was told that we can still check out at 1pm. My suggestion is the staff should be more proactive when it comes to these things and anticipate their customers needs because the customer doesn't always know all the information. Overall, the experience was still pleasant and we had a restful stay.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Letsbedizzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berna C, General Manager at Fersal Hotel - Kalayaan, responded to this review, 22 May 2014
Dear Mam, thank you for the review, we will work on your concerns regarding the ACU and breakfast. We also noted the check out time which is by standard at 12 noon. However, the hotel can extend the hours upon request of guests provided that we have no back to back reservations for the room. Nevertheless, we will reiterate to our Front Desk officers to be more proactive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Makati, Philippines
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 4 May 2014

As I started writing this review, it came to my mind that it will be hard for me to describe my experience in this city hotel. Searching for the highlights of the establishment would be quite impossible. With it's rate I was already expecting a better hospitality, but instead my experience was just an ordinary transaction whose just doing business with them. WHAT MATTER'S THE MOST For a hotel who have less amenities and facilities is a good hospitality care that can connect and give positive impact to their customers, As a blogger we always look for the unique quality of an establishment but in this case i would be able to get a more warmer and sincere welcome and recognition from a convenient store. Fersal Hotel have basic room amenities the same with other hotels, the design and layout of the whole property was not really well planed to provide a wow factor. But in the other hand the only thing i like about my experience is my Filipino breakfast with the tenderness of a tapa, but it would still be better if you have a better coffee presentation.

I sincerely hope that my next visit to this hotel would add a wow service factor to my experience.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hcareerph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berna C, General Manager at Fersal Hotel - Kalayaan, responded to this review, 22 May 2014
Dear Mam, thank you for the review, we will work on your concerns regarding the ACU and breakfast. We also noted the check out time which is by standard at 12 noon. However, the hotel can extend the hours upon request of guests provided that we have no back to back reservations for the room. Nevertheless, we will reiterate to our Front Desk officers to be more proactive.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indonesia
Level Contributor
124 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed 12 October 2013

Having stayed both at this and the one on Malakas (just down the road behind the heart center), I'd say this one is better but not by much. Both have the same breakfast which is edible but not amazing, with exceptionally bad coffee or 'juice' (water, food coloring and sugar).

The rooms have been refurbished and are clean enough, look nice enough and feel a little more spacious than the Malakas Fersal. But they still have similar issues of being poorly put together - the A/C unit on mine was leaking water everywhere. And the internet was also frustratingly on-off, often having to sit on the floor outside the bathroom or in the stairwells etc. to get a decent wi-fi signal.

I suppose in this neighborhood it's just hard to find a decent hotel at a halfway decent price, so maybe you don't really have many better options than the Fersal. But that's a pity that the standards are so low.

Room Tip: If you're a light sleeper, avoid rooms with a window facing Kalayaan as there's traffic pass...
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AsiaExpatIndonesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 18 September 2013

As the saying goes... There's always a room for improvement...
i have been a regular guest of Fersal since ages ago were the kitchen is part of the room :).
The new looks speaks for itself.. a new face lift, better service, staffs are great, clean rooms...
The room rates not so bad affordable as in for a budget control freak [like me :)].
Hmmm... for improvement? I'll leave that one with the hotel management as i have read a lot of comment that could lead them to do better.

I'm rating this hotel at 3 stars...

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fernan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ormoc City, Ormoc, Philippines
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 28 July 2013

The room is clean but the lighting is poor. Kitchen crew are not that friendly and their food is not good enough. The wifi was also weak when you're in the room but good when you're at the cafe. You can hear traffic from the streets at night too. The elevator was so small it was so difficult if you had lots of baggage. And lastly there were common restaurants in the area but the SM and Trinoma malls are one ride away.

Room Tip: Choose rooms at the back of the hotel, you could probably not hear the street noise anymore.
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  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeeJ00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fersal Hotel - Kalayaan

Property: Fersal Hotel - Kalayaan
Address: 130 Kalayaan Ave, Quezon City, Luzon, Philippines (Formerly Fersal Hotel - Kalayaan, Diliman)
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#6 Best Value Hotel in Quezon City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Fersal Hotel - Kalayaan 3*
Number of rooms: 44
Official Description (provided by the hotel):
Fersal Hotel is a name synonymous with affordable comfort. Our clean, well-appointed accommodations are complemented by personalized service from our well-trained staff. Our chain of budget-friendly inns can be found in the most strategic places throughout the metro. As such, any Fersal Hotel can be the ideal jump-off point for your business or leisure trip. Our guests always have easy access to the major business districts and thoroughfares. Whether you are in Quezon City, Philippines for business, arranging a meeting, hosting an event or to simply take time off, FERSAL HOTEL - KALAYAAN, DILIMAN is the right place for you. We combine the basic elements that allow you to work and relax at the same time. Located in what used to be known as the country's seat of power, Quezon City is still home to some major government offices, commercial enterprises, dining and entertainment establishments. ... more   less 
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Also Known As:
Fersal Hotel - Kalayaan Quezon City, Philippines - Metro Manila

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