At first glance, walking into the Eastwood Richmonde Hotel, you think nice hotel. Looks pretty, rooms are ok, and great access to both Eastwood City and the host of international businesses surrounding this city centre. If you stay for only one night I say go for it. If you have any kind of extended stay, deal with Manila traffic and don’t stay here.
The hotel doesn’t understand its bread and butter is to cater to the 24 hour call centres that surround the hotel on all sides. For me my shift was 1pm to 11 am. When checking in I specified under no circumstances was I to be disturbed before 1 pm. Yet for the first week I was here every day someone either called or rang me, usually before 930 in the morning. It took two escalations to the hotel manager to get it right. The gym hours are not designed for people working swing hours. And although food is available 24 hours (and in their defence isn’t bad) the limited menu is quite sad.
It seems the hotels favourite saying is “Im sorry ma’am we don’t do that.” I’ve gotten it so many times on so many items I’ve lost track. But two incidents from today alone…
1. When asking if I can pre order breakfast the night before so its delivered at a specific time
2. When asking if they will connect me to the spa inside of the hotel (Apparently they want to charge me for an outside call to call an inside number)
And the internet access is atrocious….
1) I think they have 1 T1 servicing all 38 floors plus hotel operations
2) They do not have a functioning ordering portal for internet services. You must have someone come to your room, sign a piece of receipt for purchase, and then and only then will they give you a hand written code which you enter into the user portal
3) Is accessible to only one device. And even if you offer to PAY for a second device you are told no. Only one device per room period. I guess they don’t realise this is 2012 and most business travellers carrier an average of 3 internet ready devices (laptop, mobile, & tablet) at all times
Really my frustrations of this hotel continue to compound themselves and are barely articulated in this little diatribe. It’s really the only option here in Eastwood City. I just found out I’ll be coming back for another 4 week stint… I’m staying in Makati and commuting in. I can’t deal with this place any more.
- Official Description (provided by the hotel):
- The second Richmonde Hotel brand rises at the heart of Eastwood City, the first urban community east of Manila developed by leading real estate developer Megaworld Corporation. Bearing the name of this pioneering live-work-play enclave, Eastwood Richmonde Hotel completes the township's mix of office and recreational establishments and answers the lodging needs of business and leisure travelers in the metropolis, not to mention the hotel requirements of residents and corporations in the locality. ... more less
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- Also Known As:
- Eastwood Richmonde Hotel Quezon City, Philippines - Metro Manila