Whenever I hear SM City North EDSA, the first thing that comes to my mind is that this is the first shopping mall that I have been to and I'm glad that up until now it is still here to serve more people from different generations.
They were able to live up to their famous tag-line turned jingle "We've got it all for you" because they do have all the things you need except for GOOD CUSTOMER SERVICE.
My parents are already senior citizens and for the longest time, they always go to SM City to watch a movie every Monday because they can watch it for free.
Last June 18, they were surprised to find out that the choices for the free movie was cut down to two options. They didn't complain anymore instead they just picked what flick to watch. However, a week after that incident, they were appalled to see that the choices given to them a week ago were the same movie titles.
They asked the attendant why didn't they change the options. The lady just told them "Ganun po talaga e" (That's just how it is). I mean talk about cheating. Yes, these people deserved the right treatment also like any other moviegoers should be. It doesn't mean that they watch the movie for free they can be treated roughly.
I wrote to SM already but I didn't get any reply which I am not surprised because I think they don't think this concern is something that big to dwell on. I am now hoping for the people who will read this would spread this experience. Maybe somehow it will shake the chairs of the people involved and maybe they would do something about this horrid service to old people. I think that made it worst...because these are old people already.
Oh by the way, my parents didn't watch movie at SM City North EDSA anymore. Instead, they walked (very slowly) to Trinoma. And according to them, they loved the place so much. It has a beautiful theater. The seats were ǖber comfortable. And the best part of this, almost all the movies were allowed for them to watch for free and to think Trinoma's cinema tickets cost a little more expensive than SM City.
SM --- I have three words for you "Shame on you!"
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