I was based abroad when I came across Cocoon Boutique Hotel through Trip advisor. We got a wedding package from the hotel for our wedding in December 2013. The package was really good and they were open to negotiate some of the items in the package. The staff was very friendly and accommodating; the room was beautiful and bed was very comfortable; our location was good (no street noise, but other guests complained of the noise on their side); delicious banquet menu; clean and relaxing ambiance overall in the hotel. Our sales representative was very helpful and friendly (Camela). However, we had a very bad experience with the reservation payment. Despite having made the advance payment confirmed several times by our sales representative (she printed them out for the Front Desk), we had to go to the Front Desk every time a guest of ours checked in because they were charging them the full amount. The Front Desk officer told us that their computer system didn't register that we have paid in half, which was impossible, because they had an automatic cancellation if guests fail to meet the deadline for paying 50%. So, if indeed we did not pay, then the rooms we reserved would not have been available to our guests (but they were available and reserved for us which contradicts their reservation policy). Worst, the front desk officer was the same person who checked my mom-in-law in, and then upon her check out; he billed her the full amount again!!! My husband was at his patience's end so I had to go talk with the front desk officer. There is something really wrong with their reservation system and we have told them about it. I hope they have managed to address the said problem because if my husband and I were not around to assist our guests during their check-in, they would have ended up paying in full and I bet the refund would be as worst.
- Official Description (provided by the hotel):
- The Philippine's first truly-Green Hotel in Quezon City. A warm nesting place that is - Modern yet Classic Tranquil yet steps from vibrant entertainment Environmentally Responsible, yet Luxuriously Carefree, Global yet truly FilipinoWe open our doors to our pioneering guests who share our commitment for environmentally sustainable luxury. With each stay and use of the deluxe amenities at Cocoon, our guests are able to take part in an initiative to be environmentally responsible and make a positive contribution to the community.We redefine the pleasure of sleep and bath experience. And we strive to establish sustainable relationships with our guests through sincere, warm, and nurturing service befitting a genuine Boutique Hotel.Cocoon Boutique Hotel - where Luxury is Responsible. ... more less
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- Also Known As:
- The Cocoon Boutique Hotel Quezon City, Philippines - Metro Manila