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“yet another marvelous stay”

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Crowne Plaza Manila Galleria
Ranked #6 of 63 Hotels in Quezon City
Reviewed 28 March 2014

Stayed overnight for a meeting. Checking in and out were quick. Room was as I have always expected (and wanted). Off to the mall connected to the hotel through the 3rd and 4th floor, and back in time for a dinner meeting at the hotel's Chinese restaurant....superb food, great service, attentive staff.
Again, I am glad that as an IHG member, they have allowed free wifi...as I have mentioned in my previous posts, wifi nowadays is a necessity and should not be charged...I'm glad they have now provided free wifi.

Looking forward to my next stay!

Room Tip: ask for rooms on the higher floors facing EDSA or the mall....traffic noise will be less...although...
  • Stayed: March 2014, travelled on business
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Review collected in partnership with this hotel
Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 31 March 2014

Dear Valued Guest,

Thank you for your kind words especially about the hotel's convenient and direct access to the mall, superb food, great service and attentive staff. It is very rewarding for me to read your comments. Describing your stay as marvelous is a cherry on top of a fruitcake.

At Crowne Plaza Manila Galleria, we strive to give you the best possible service because that is what you deserve. We are glad that you appreciate the work we put to it.

Also, we value loyalty. As an IHG Rewards Club Member, we see to it that we give you the recognition that you deserve. thank you for appreciating our efforts.

We can't wait to welcome you again on your next stay.

Sincerely,

Public Relations Manager

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Reviewed 27 March 2014

The staff members at Crowne Plaza have become a family to me during my regular visits there during the last ten years or so.

From the security staff, to the reception, front desk, concierge, housekeeping and specially the bell staff, attend to me with speed, courtesy and accuracy with that amiable smile on their faces.

I look forward to visiting again in the future,

Room Tip: Make your reservations early enough.
  • Stayed: November 2013, travelled on business
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Review collected in partnership with this hotel
Thank Henry T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 31 March 2014

Dear Valued Guest,

Thank you for your wonderful feedback. I enjoyed every second of reading your comment. I can't help but feel touched and proud that you have chosen to stay with us for the past eight years.

We at Crowne Plaza Manila Galleria, we work hard to gain the trust and confidence of our guests. With guests like you , we feel the a sense of fulfillment that we are doing something right to deserve wonderful guests like you. It is our honor to serve you for eight years.

We can't wait to welcome you again and again at Crowne Plaza

Sincerely,
Public Relations Manager

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Reviewed 27 March 2014

WiFi on the public areas should be complimentary. Parking is extremely stressful, because the parking section for Crowne Plaza is always on "RESERVED" mode, therefore, need to park at the mall and WALK to the hotel. It is extremely inconvenient to hotel guests, even if the parking is complimentary.

  • Stayed: March 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank SteveFraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 2 April 2014

Dear Valued Guest,

Thank you for your feedback. We are pleased to hear from you and we value your thoughts about our property. Regarding our internet, we do offer free internet for restaurant guests. However, charges apply for in-house guests but if you are an IHG Rewards Club Member your access is free.

On your next visit, please do ask about our rewards program. Joining is free of charge, all you have to do is sign up and enjoy its benefits as soon as you check-in. IHG Rewards Club is the biggest hotel rewards program , wherein you can enjoy its benefits in 4,600 hotels around the world. Benefits include airline miles, reward stays and free internet in all IHG properties world wide.

As for our parking space, we apologize for the inconvenience. Our hotel parking is also directly connected to the mall which provides additional and secure parking slots. We do have stationed Security Officers at our parking areas should you need assistance. The hotel also offers valet service for additional convenience.

Hoping on your return, you would sign up on our rewards program so you may enjoy the additional benefits of being an IHG Rewards Club Member.

Sincerely,

Public Relations Manager

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Reviewed 26 March 2014

It is not bad for the value as we got a corporate rate. Staff were friendly. Rooms are clean and spacious, and the bathroom was well appointed. I was told the hotel was renovated in 2012 so it still looked pretty new. The breakfast was very good, but the days I was there, the breakfast room was very busy, and people had to wait for tables. I finally gave up and went to Starbucks instead.

There's not much seating area in the lobby, so if you are there for work and want to have an impromptu meeting with your coworkers, you might have to stand.

We were a team of 4 people checking in together, with 3 of us being Asian (at least asian looking), And with the front desk staff being all males at the time, only our young, blonde white female colleague was upgraded to a suite while paying the same amount as us. We just thought that was the luck of the draw, and when it came to asking for late check-out, she was the only one granted a late check out at 2pm. I asked for a late check out just an hour before, and I was told I had to check out by 1pm or pay an extra half day. An hour later, she asked on my behalf for a late check out and was immediately given a 2pm time. Well, just saying'

So if you are a young blonde white female staying in this hotel, you might just get extra perks.

  • Stayed: February 2014, travelled on business
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1  Thank WilAndGabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 31 March 2014

Dear Valued Guest,

We appreciate the time you spent to let us know of your feedback. First, I would like to thank you for commending our spacious rooms, well appointed bathrooms and very good breakfast offerings.

We regret that we weren't able to serve you breakfast and for making you wait. Seven Corners most probably is full due to high occupancy. If we may suggest, to call the restaurant in advance for reservations.

Regarding additional seating for our lobby, we are very pleased to inform you that we are already in the processing of selecting appropriate furniture. Target date of completion will be the last quarter of the year.

At Crowne Plaza Manila Galleria, we do our best to provide our guests a more comfortable and pleasurable stay by accommodating special requests. We are very much pleased that we were able to provide you with a satisfying stay.

Looking forward to welcome you again at Crowne Plaza Manila Galleria

Sincerely,

Public Relations Manager

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Reviewed 23 March 2014

Pro's:
Efficient and helpful check-in, front desk
One of the best breakfast buffets in Asia, and very helpful wait staff
Reliable and good airport transfers
Location above a vibrant mall and department store has great advantages (less time in Manila traffic)
Generally very friendly and helpful staff

Cons:
Rooms and some common areas looking a bit tired
Was given a smoking room despite requests otherwise - you really can't get rid of that smell
Room service menu and food not great quality
Despite still advertising full spa services and after confirming it in booking email,there is no spa any longer, it is "under refurbishments (aka "closed")

As a Plat IHG with lots of of CP experience I enjoyed my stay but have to rank my stay as "average", I think we expect a bit better from Crowne Plaza (but maybe I have been spoiled by the excellence of the other CP's in Asia)

  • Stayed: March 2014, travelled on business
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Thank De_Chook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 24 March 2014

Dear Valued Guest,

Thank you for your comments.

We are truly grateful for your generous feedback especially that you consider our breakfast selections to be the best in Asia. Our generous staff from Front Desk, Wait Staff to Housekeeping are delighted to serve you everyday and thank you for taking your notice on our efforts.

We would also like to thank you for sharing with us your inputs on how we can improve our services. We are pleased to hear from our guests. Rest assured that I have forwarded all your concerns to respective departments for action.

Also, we would like to apologize for the inconvenience of having our spa closed for renovation. Should you wish to avail of its services our front desk would be more than happy to assist you.

Looking forward to serve you again in the future

Sincerely,

Public Relations Manager.

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Reviewed 17 March 2014

I stayed in one of their rooms that i thought was one of their big rooms, to my surprise it was their standard room. it was really big and the room design was sooooooo sleek and elegant i thought i was in big suite.

The steak at the buffet (7 corners restaurant) is to die for!!!! :D
THREE THUMBS UP!!!!

  • Stayed: April 2013, travelled with family
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Thank Terence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 24 March 2014

Dear Valued guest,

Thank you for the kind words about our hotel and even sharing it via Trip Advisor.

We are delighted knowing that you had pleasant experience. We do have guests that are also surprised with the size of our rooms which is bigger than expected. As for Seven Corners, it is nice to know that you did not miss out the opportunity to sample our restaurant's specialty - US Prime Rib. Hopefully on your return, you might want to sample our premiere Chinese restaurant - Xin Tian Di and try our specialties such as the roast duck, suckling pig and coffee chicken.

We look forward to your return.

Sincerely,

Public Relations Manager

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Reviewed 17 March 2014 via mobile

We would always attend lectures and functions at crowne and however simple it may be, it delivers the basics. Very good for company meetings and lectures.

Coffee tastes bad though. But food is acceptable. Just basic.

  • Stayed: February 2014
    • Value
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1  Thank Bluepurple8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this reviewResponded 21 March 2014

Dear Valued Guest,

It is great to hear from you and thank you for sharing your comments in Trip Advisor.

At Crowne Plaza Manila Galleria, we are here to provide you with a comfortable environment and the tools you need to help you achieve your business goals. We are all pleased to know that you are happy with our meeting services.

Regarding your comment on our coffee, I will relay this to our Food and Beverage and let them know of your concern for evaluation.

On your next visit, please do not hesitate to let us know if you have any concerns. We will do everything we can to make it 100% pleasurable.


Sincerely,
Public Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manila Galleria

Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Quezon City
#4 Luxury Hotel in Quezon City
Price Range: £69 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza
Crowne Plaza Manila Galleria Quezon City, Philippines - Metro Manila

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