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“Nice Rooms, Self Contained”

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Crowne Plaza Manila Galleria
Ranked #5 of 63 Hotels in Quezon City
Chandler, Arizona
Level 5 Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice Rooms, Self Contained”
Reviewed 15 May 2014

Stayed here for the first time, as we had an event in the Hotel. Got upgraded to a suite, due to platinum status, even though we were on a special event rate. The hotel is in a good location, and convenient for those with meetings in the Ortigas Area. The adjacent Mall makes shopping and eating easy. The restaurant and bars are good too. The gym (Gold Gym) is a bit tricky to get to, but nevertheless good.

The suite room was nice and large, and more importantly designed like one, not the usual two rooms put together. The lounge was nice as well, but would still recommend breakfast at the restaurant for the sheer variety available.

Overall, couldn't fault anything.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gaurab U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 19 May 2014
Dear Valued Guest,

Thank you for sharing your comment and it is indeed a wonderful news that you couldn't find any fault about your stay. As a platinum IHG Club Member, I would like to thank you for your loyalty.

As for our rooms, I agree with you especially on the size and convenient location. At Crowne Plaza, we make sure to provide our guests comfort and convenience. We are truly grateful that you appreciate our efforts,

I'll be happy to share this to the team

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (174)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 May 2014

We stayed for 2 weeks in this hotel and gained almost 2 kilos because of the breakfast!!! It was amazing! We felt pampered with the excellent customer service. We had a bit of concern in housekeeping but it was rectified right away.

The only downside I can say was card security deposit was not lifted right away.It's an inconvenience when you are travelling often.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorkingmuminEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 19 May 2014
Dear Valued Guest,

Thank you for sharing with us that you enjoyed our breakfast selections. We are pleased to hear that we made another guest happy. Our Executive Chef will be happy about this.

Regarding the card security deposit, we appreciate that you have taken this to our attention. We will check this right away so we can see what we can do to improve.

We look forward to see you again soon

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Marikina City, Rizal, Philippines
Level 5 Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 10 May 2014

The rooms and clean and tidy.. great location if you want to go shopping in the nearby mall... the staff are courteous and friendly... breakfast buffet is superb...i just wish they have a bigger dedicated area for hotel guests, i had to park inside robinson's galleria mall parking lot since the space dedicated for hotel guests is full...

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank docRonnie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 12 May 2014
Dear Valued Guest,

Thank you for taking your time to share with us your wonderful feedback. I enjoyed reading your comment. We consistently work hard to ensure that all our guests feel the same way you feel about us.

Knowing that we made another guest happy is a priceless reward for our efforts. We do hope to serve you again. We are truly grateful that you have chosen to stay with us.

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyttelton, New Zealand
1 review
Reviewed 10 May 2014

Wonderful staff!!!! Large outside pool area and full gym is alright. Could do with a freshen up in the lobby areas and bar to give more design flair, but perfectly fine business option. Easy in and out for drivers. Get a higher room or away from the noisy streets. Think the rates are too much...then ask around for the deals.

Room Tip: For quieter rooms. Book as high as possible. Or ask to be away from the road.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank MIYODER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 12 May 2014
Dear Valued Geust,

Thank you for your kind words. Your commendation on our lovely staff is truly flattering. At Crowne Plaza, we work hard to see to it that our guests are well taken care off and comments such as these gives us great joy.

We do hope to serve you again in the near future.

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 May 2014

The room, while spacious, is dated and could do with a makeover. The power outlets are limited at the desk and too close to each other to have both used. Not well equipped for business travelers. The bathroom is spacious and clean, which is very important. The shower head kept slipping down the rod which makes it hard to bath, had to hold with one hand or risk it coming down on your head. A rain shower would be nice - it is common with other hotels. I'll trade the bathtub for. Rain shower!

Why I kept coming back to this hotel despite the above is the AWESOME people at the executive lounge, Millie, JP, Reg and Mike are top notch and made the experience at the executive lounge 5 star and a class above all others. The whole Executive Lounge team past and present is what made the different and why Crowne Plaza is my number 1 business hotel choice!

Room Tip: Executive floor with executive lounge access!
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Francis K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 12 May 2014
Dear Valued Guest,

Thank you for your kind words about your experience at our Executive Lounge. Our team will be happy of your commendations and I'm excited to personally share this to them. We are truly honored that you consider our hotel as your choice of number 1 business hotel. We are grateful for this.

Regarding your suggestion on our shower, we will take note of this.

We do hope to see you again soon. The team will be waiting for your return

Sincerely,

Public Relations Manager

P
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Perth, Australia
Level 6 Contributor
418 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed 9 May 2014

Hotel is fairly typical of its class and chain, but the breakfast was exceptionally good. The staff were attentive without being fussy, there was a wide variety of food and the ambience was pleasant. Hard to fault.

Otherwise hotel was unexceptional. Located adjacent to a mall, which is convenient for a bit of shopping, and a short walk from the MRT station (which, surprisingly, the converge misdirected me to! Probably unused to customers going by train?). I was also surprised that, despite my request, the hotel was not able to provide any kind of map to either the local area, Metro manila or the Philippines as a whole.

The room was comfortable, with usual facilities, but exorbitant wifi charges levied. (Outrageous that expensive hotels do this while less expensive hotels provide it for free!)

I waited at least 20 minutes for my luggage to be brought upstairs. Staff insisted on doing this for me (although I would have been perfectly capable of doing it myself, and much more conveniently). Why would they except a tip when they leave me waiting so long? Hardly a big deal to take a single suitcase up to a room.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kissane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 12 May 2014
Dear Valued Guest,

Thank you for your comments. We are happy that you find our breakfast choices and service staff great. I'll be happy to share this to our team at Seven Corners and i'm sure they are delighted that they made your stay pleasurable.

Our hotel's location is one of our guest's favorite feature due to the convenience that it offers. As for our wi-fi access, our hotel does have corresponding fees, however, if you are an IHG Rewards Club member it is complimentary. Signing up is free of charge and you can enjoy several benefits from airline miles to complimentary upgrade. For inquiries you may visit ihgrewardsclub.com or inquire at the Front Desk of any IHG property around the world.

As for your luggage, we do apologize if it took quite a while for it to be delivered. Please be assured that the only intent of us offering is to provide you convenience and comfort.

Again, thank you for the kind words you have shared. We do hope to serve you again in the near future.

Sincerely,

Public Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
1 review
Reviewed 9 May 2014

The room is nice and relaxing but I just cant believe that the room we got has need some fixing.. The shower is not level enough to drain all the water.. The toilet sit is broken I have to hold the cover to prevent it from falling when my son is using it.. To think we used the priority privilege vouchers meaning from the word itself we should have given a better service and room.. Buffet was awesome and my son and my niece loved it.. There's mall access from the hotel.. I only wish they can restore or renovate the pool side and the spa and sauna its pretty old and dirty need improvement.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sdrellard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aimee L, Public Relations Manager at Crowne Plaza Manila Galleria, responded to this review, 12 May 2014
Dear Valued Guest,

We are grateful for the time you spent to share details of your recent stay with us. I'm pleased that your niece and nephew enjoyed their stay and the food choices. We are thankful also for sharing points of improvement. Rest assured that we will fix this concern right away. As for the swimming pool, we will look into your suggestion and see how we can improve it for the mean time.

As a Priority Privilege Member, we would like to thank you for your loyalty.

Sincerely,

Public Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Manila Galleria

Property: Crowne Plaza Manila Galleria
Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Region: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Quezon City
#4 Luxury Hotel in Quezon City
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza
Crowne Plaza Manila Galleria Quezon City, Philippines - Metro Manila

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