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“One of the best Sheraton properties in the world” 5 of 5 bubbles
Review of Sheraton Hotel & Convention Center Ankara

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Sheraton Hotel & Convention Center Ankara
Ranked #10 of 172 Hotels in Ankara
Certificate of Excellence
Colchester, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“One of the best Sheraton properties in the world”
5 of 5 bubbles Reviewed 22 March 2012

I stay in the Sheraton in Ankara whenever I am in town. The hotel has a homely feel to it, despite the size of the building. The staff are always polite and efficient and are never overbearing as can often be the case when people try too hard to deliver good service.

The restaurant offers a good variety of food at each mealtime and the bar is well stocked with local and international drinks.

The rooms are always clean and well presented with very high standard bathrooms.

If you fancy a walk there is a shopping arcade attached to the hotel with more shops just down the street. There are several good restaurants and bars available outside the hotel, again, all within a short walk.

If you're going to Ankara on business, I would certainly recommend the Sheraton.

Room Tip: Ask for as high a floor as possible, some of the views can be very good.
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ARPuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 11 April 2012
Dear Guest,
Alias Appur,
Thanks very much for taking time to give us your feedabck. Such comments were a real pleasure for us to read and be recognized .We may say WOW ! but we shall keep humble.
Our hotel is well established but we have some work to do such as up grading several facilities and we are presently working at convincing our good local Owners to move forward on renovations that will start to see the light hopefully by next year.
In the mean time we may just thank you again for your appreciation.
From all of us at Sheraton Ankara.
Sincerel yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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318 reviews from our community

Traveller rating
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    37
    13
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Greenville, North Carolina
Level Contributor
199 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 bubbles Reviewed 16 January 2012

One of the best I've stayed in worldwide. Beautiful rooms, with great views; absolutely outstanding service; one of the best breakfasts you will find. Wonderful, informative staff. You do pay for this level of service and beauty, but it is worth it.

  • Stayed August 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RRRice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 18 January 2012
Dear Mr RRRice,
Thank you very much for taking time to let us know about your stay.
Our guests are valuable to us and we do appreciate the time spent to let us know your feedback on our service and installations. In this case we have nothing to add than to thank you for your short and straightforward congratulations.
My associates do join me to celebrate your rewarding comments and we shall continue to look for opportunities of improvment either in service throughn training or renovations to keep the property at top level.
Thank you again and be welcome any time that we hope be soon into Ankara.
Sincerely yours
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hochspeyer, Germany
Level Contributor
38 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 January 2012

The rooms were always clean and the housekeeper, Mustafa, was so nice and pleasant. The breakfast was the best. I came home to Germany and woke up the next morning craving the fresh fruit and the cappuccinos. The man who shined my boots (I think his name was Hasan) did a fantastic job and was very nice. Cengis, the bartender, was friendly and so kind. We would speak German together (he used to live in Frankfurt). The kids loved the pool and the jacuzzi and we spent a couple of hours in the late afternoons there. Some evenings, we would go to the 20th floor for "Happy Hour" and the staff there was great. The woman who worked up there even brought in a birthday cake (which was heavenly) for my daughter. If my kids wanted more chips or almonds, and with a smile on their faces, they gave them more.

Last note, the chicken quesadillas were the best!

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank flyingjenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 9 January 2012
Dear Mrs Flyngjenny,
Thank you very much for taking time to give us the feedback of your stay.
Reading it through it has been highly enjoyable for us to learn that you have appreciated our services and the attention of some associates in particular with whom we shall share your very nice comments about them. As a manager I am glad that my collaborators where able to meet your needs and at time exceed your expectations with a smile as you nicely do describe the lady at the Club Lounge.Her name is Deria and a long time serving associate.
Mustafa at breakfast,Cengis at the bar and Hassan be delighted to learn about your review but mainly that your children such as you Madame have enjoyed to share few days together with us .
Let us take this opportunity from all of us at Sheraton Ankara to wish you a good year such as for your family with the hope to see you back soon.
.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cadillac, Michigan
Level Contributor
107 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 29 December 2011

The hotel is well appointed and staffed with service minded individuals. It seems odd to have security scan your bags when you arrive - but one has to consider the times. English seems to be spoken but virtually all. The room was very clean with nice furnishings. The bed was wonderful with a great selection of different pillows. The restaurant has a nice breakfast with a wide variety of selections. The internet access was free for club level members. I would happily stay there again.

Room Tip: Club level worth it.
See more room tips
  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank phantom_49601
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 9 January 2012
Dear Mr Phantom from California,
Just back from few days of leave out of Turkey .Let me first start by wishing you a happy and succesfull New Year from my associates and myself.
May we thank you as well for taking time to let us know about the feedback of your stay.
We are glad to learn that you have enjoyed our services , our associates attitude and response to your needs. In a near future we hope to have the pleasure to host you again and In the mean time may we thank you again for your nice and encouraging words for our hotel -
Again thank you and be welcome any time.
Sincerely yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Istanbul, Turkey
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 6 December 2011

I stay regularly in Ankara and choose Sheraton when there's availability. Staff is friendly and helpful, amenities are good. I recommend the pool, which is underutilized by guests and club members. Breakfast is pretty good, a great way to start the day. My only complaint is that the rooms now seem a bit outdated in terms of design, and the TVs in the room are old-style CRTs. You can get LCD TVs for a really good price nowadays, so I don't understand why they insist on having these old TVs in the rooms. Executive lounge area is OK, though a bit impersonal, and they stopped serving "import" drinks for some reason- but the food and service here is very good also. They also charge you an arm and a leg for internet access, which is no problem for me as a local since I use my cellphone provider for this, but I can imagine it should be really annoying for others - it definitely should be free considering the room rate. Yet overall, it's your best bet in Ankara.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 8 December 2011
Dear Mr Tan E,
Thank you very much for taking time to let us know about your stay.
We do appreciate your nice comments on our associates and service.
TVS be changed during 2012 .Mock-up rooms be done during winter /spring in order to up grade our room facilities between most probabaly end 2012/13. For Internet our company is presently working at new benefits that have not ben released yet but already free for Platinium level members.
We do thank you again for your nice and constructive comments and we hope to welcome you again in a near future.
Best wishes for the up coming festivities and wishing you a wonderful New Year.
J.Chevasson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Monica
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 16 November 2011

Starwood Hotels and Resorts needs to get with the program and understand that it is penny-wise and pound-foolish to charge for wi-fi internet usage. During an extended trip In Turkey in November 2011, our group stayed in a range of properties from boutique modest to grand luxury, and with the exception of the Sheraton Ankara, fast reliable internet connections were ubiquitous and free (and even in many restaurants as well).

It is a shame that in a property, which is otherwise, spanking new, with exceptionally professional and kind staff, an excellent and reasonable restaurant, and great facilities (a lavish pool and spa area is provided without charge, a facility that costs far more to run and is used by a lower percentage of clients than is the internet) the experience is spoiled by being nickled and dimed for such a charge as for the internet (and for each device one connects).

The staff apologetically explained that they would be happy to provide the wi-fi service for free, but that the corporate office of Starwood Hotels does not permit it. Surely in a property of this calibre, the modest returns from such a charge cannot be critical to the bottom line, so when will Starwood and other corporate hotel groups wake up to the trend in the marketplace? Until then, those who depend on internet connectivity would be wise to choose among the many competing options in Ankara.

  • Stayed November 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hws_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jacques_chevasson, General Manager at Sheraton Hotel & Convention Center Ankara, responded to this review, 8 December 2011
Dear HVS_11,
Thank you very much for taking time to let us know about your stay such as the nice comments about our associates and services that are truly appreciated.
You comments on Internet have been forwarded to our headquarters for appreciation.
Presently SPG frequent travellers with Platinium level do already get this benefit for free.
Again we thank you for your nice comments and we take this opportunity to send you our wishes for the up coming festivities while hoping to see you soon back in Ankara .
Sincerely yours,
J.Chevasson
General Mgr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 September 2011

I'm stay in the hotel for a week to work..the hotel is very luxory, with confortable room and a good gym room always open. The only unadvandage is that there isn't internet free in the room but the hotel is near the center of Ankara where there are the most important way. There is a good restaurant for launch, dinner and also breakfast is not bad with a lot of international product.

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank EmanueleL81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Hotel & Convention Center Ankara

Property: Sheraton Hotel & Convention Center Ankara
Address: Noktali Sokak Kavaklidere, Ankara 06700, Turkey
Region: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Ankara
#10 Business Hotel in Ankara
#10 Luxury Hotel in Ankara
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton Hotel & Convention Center Ankara 5*
Number of rooms: 311
Official Description (provided by the hotel):
The hotel is more than just a 24 story high rise Ankara icon, offering luxury, convenience and hospitality, all in one great location. The guest rooms are tastefully furnished to create a perfect environment for both business and leisure with all the amenities you can expect of a luxury hotel, plus world class technology. The location is central, literally in walking distance to a shopping mall, a shopping street, large number of restaurants and bars. Window top fitness center with 655sqm area, all day open restaurant, a sports bar, free internet in rooms and public area are few of the services and amenities. ... more   less 
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Also Known As:
Sheraton Hotel And Convention Center Ankara
Sheraton Hotel Ankara
Sheraton Ankara
Ankara Sheraton

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