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“Excellent staff”
Review of Ankara Hilton SA

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Ankara Hilton SA
Ranked #4 of 174 Hotels in Ankara
Certificate of Excellence
Milan, Italy
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent staff”
Reviewed 5 July 2014 via mobile

After several visits to the Sheraton over the years, I decided to try the Hilton. In June I visited twice experiencing the executive and standard rooms. The executive rooms are of an excellent standard and the bed was incredibly comfortable. The standard rooms are fine although I felt that the bathroom could do with a bit of an update.
Best of all are the staff. Reception staff are always courteous and friendly and the bar staff are very personable. I was not that impressed with the restaurant, but there are many to choose from within 5 mins walk, so no problem there. All in all an excellent hotel, and I will be back again shortly.

Stayed June 2014
Helpful?
Thank Jezmond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 11 July 2014
Dear Jezmond C,

Thank you very much indeed for staying with us during your recent visit to Ankara and for your thoughtful review.

I am delighted to learned that you were satisfied with our services, especially with the Executive Floor services.
Although, you shared your positive comments about our Executive Rooms, thank you for sharing your constructive comments regarding the standards rooms bathroom update.

It is very nice to hear that you found our Team Members, helpful and friendly.
Comments such as yours are shared with all of our Team Members as an initiative to encourage them to continue their efforts in making our guests feel welcome and ensuring them a pleasant stay.

For your next visit, if you will give us a chance for the Restaurant, our Executive Chef will be pleased to cook one of your favourite dish.

I would like to thank you once again, and look forward to the pleasure of welcoming you again with us in the near future.

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
İstanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2014

Once more Hilton shows what’s being a brand. A really nice hotel for business trips. Perfect location. Walking distance to Tunali a main street with a lot of opportunities for shopping and dining. The room was perfect clean and comfortable.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank kenanys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 11 July 2014
Dear Kenan Yasar S,

Thank you for staying with us while in Ankara recently and for your kind review.

I was delighted to learn that our facilities met with your needs as a business traveller. You were very satisfied with your stay, especially with the cleanliness of our rooms.

We thank you once again for your gracious remarks and look forward to welcoming you back soon at the Ankara Hilton SA.

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

Shower did not work, and the hot water almost caused 1st degree burns. I almost fell out of shower under hot water. The hotel did not offer to change our rooms until 1 hour or so from checkout time. Given the price of the rooms, I will look elsewhere for better/newer hotels

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Tolga A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 2 July 2014
Dear Tolga A,

Thank you very much indeed for staying with us during your recent visit to Ankara.

I am very sorry and would like to apologize for the hot shower pain your sister suffered.
I hope she recovered well.

We have a very strong preventive maintenance program to anticipate any issues and offer to our guest a comfortable and safe stay in our hotel. Unfortunately, we have not been able to fix the shower tap before the stay.
I can confirm you that the problem has been fixed right away on day of check out.
I took very seriously your comment and therefore, I have already shared with our Chief Engineer and Front Office Team in order to prevent similar problems.

Our policy is to solve the problem on the spot whenever it is possible.
Changing bedroom is a solution that could have been applied. We let the last word to the guest decision as it can be annoying to move out and check in to another bedroom even though we provide all assistance.

Should you be returning to Ankara, would you consider contacting my office so I could personally make all of the arrangements for your next stay.

Thank you once again for your review.

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
baku
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 June 2014

It is a beautiful hotel at the centre of the city.Personnel is very professional and frıendly.The hotel ıs very clean (although renovation may be required) and rooms are nice.The pool and the gym is also very fancy. Breakfast ıs one of the best in Turkey.
I have stayed here twice for business, I would come back both for business and for personal trips.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lala_abbasova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 1 July 2014
Dear Lala_abbasova,

It is a great pleasure of taking positive comments about our hotel facilities.
Thank you very much for sharing your usual experiences in Trip Advisor.

Experienced business travellers like you, is a chance for us to see our position.
As being a business hotel, it is a glory for us to succeed all of the useful items that a business traveller needs; such as accessible location,
nice and clean environment, fancy health club and good breakfast.

With our professional and friendly team members, we will be contended for your return and look forward to welcoming you back

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
39 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 16 June 2014 via mobile

My husband and I went to Ankara for a wedding and spent 3 nights at the Hilton in an executive room. Everything was perfect, the room was spotlessly clean, spacious and very comfortable, the service at reception was excellent, the breakfast was plentiful and tasty, the location was excellent, the health club was great to have and we even managed to get a last minute 1 hour massage.

All in all, we were very pleased with our stay and would definitely stay again if going back to Ankara.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JulieInHvar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 1 July 2014
Dear JulieInHvar,

Thank you very much for sharing your gratification about Ankara Hilton SA.

It is so kind to hear that you were satisfied in all areas with your stay and pleased to learn that you would like to stay us again.

First of all, I am delighted to learn that you called your stay as perfect, found our room spotlessly clean and comfortable, also satisfied with our plentiful and tasty breakfast.

Also, it is a pleasure to reach your satisfaction in getting last minute massage.

It will be our pleasure to welcoming you back

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
110 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 9 June 2014 via mobile

Ankara has long been under-served when it comes to business hotels. The Hilton and nearby Sheraton were the only places to go to, but they were overpriced and "oldish". With many newcomers in town, it seems at least the Hilton is taking action, and embarked on some serious renovation. That is, the lobby and executive floors...most of the standard rooms are not (yet) renovated, i.e.very 70s. So if you go there, book the top floors at least.

Stayed June 2014, travelled on business
Helpful?
1 Thank Dirk3061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 16 June 2014
Dear Dirk3061,

Thank you very much indeed your stay with us during your recent visit to Ankara and for your constructive review.

Further to your comments regarding our building, I am sorry to hear that you found our hotel overpriced and oldish. However, I would like to inform you that, our room rates are designed according to our occupancy and best rates which we can apply are advance purchase rates. You may easily book these online at www.hilton.com or through our Reservations Department and may find this to be a worthwhile alternative when combined with the high value room rates which we are often able to offer on our website.
Also, as you said we have already renovated our lobby and executive floors and have a renovation plan with our guest rooms in near future. Hope the new design will be up to your expectation.

Thank you for your valuable remarks and look forward to welcoming you back in near future.

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankara, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2014

it is a wonderful hotel.personal are very frıendly.hotel ıs very clean and close to cıty center. breakfast ıs so nıce.room ıs big and fresh. to enjoy holiday with your family you can choose this hotel

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tevfik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jbrune, General Manager at Ankara Hilton SA, responded to this review, 16 June 2014
Dear Tevfik K,

Thank you very much for sharing your positive comments about Ankara Hilton SA

I am pleased to learn that you were fully satisfied with your stay; especially with the cleanliness of our hotel, big and fresh rooms, location and team members.

Moreover, it is good to hear you like our famous Hilton breakfast. Nevertheless, I would like to recommend you and your family also our lunch and dinner selection in your next stay. I am sure you will also like them.

I look forward to welcoming you back soon.

Yours sincerely,

Jacques Brune
General Manager
Ankara Hilton SA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ankara Hilton SA

Property: Ankara Hilton SA
Address: Barbaros Mah. Tahran Cad. No:12 Kavaklidere, Cankaya, Ankara 06700, Turkey
Phone Number:
Region: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Ankara
#4 Luxury Hotel in Ankara
#7 Business Hotel in Ankara
Price Range (Based on Average Rates): £
Hotel Class:5 star — Ankara Hilton SA 5*
Number of rooms: 315
Official Description (provided by the hotel):
With the most central location in the capital, the Ankara HiltonSA is within walking distance of the city's business district, shopping centres and embassies. The hotel enjoys panoramic views of Ankara and all of its rooms offer all kinds of comfort ... more   less 
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Also Known As:
Ankara Hilton Sa Hotel Ankara
Hilton International Ankara
Hilton Ankara

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