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“Reserve superior room get normal room!!”

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Grand Ankara Hotel & Convention Center
Ranked #11 of 178 Hotels in Ankara
Certificate of Excellence
Reviewed 21 March 2012

I made my reservation from expedia for 2 nights in superrior room. When i arrived the hotel they gave me normal room. When i realized that my room was normal. It was too late also :)
They apologized what they did. I am trying to get my extra paid money back..

Stayed: March 2012
1  Thank Ali U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 - 93 of 253 reviews

Reviewed 19 January 2012

I've stayed at the Rixos a couple of times now and have really enjoyed the stay. The staff are very friendly and service first class. The refurbished hotel has great rooms with quality fittings and nice finishings; some good restaurants and a great gym as well. Would definitely recommend this hotel to anyone staying in Ankara.

  • Stayed: January 2012, travelled on business
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1  Thank epaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 17 March 2016

Dear Epaki;

We appreciate for your review and sharing the details of your experience.

It is always a pleasure to receive positive feedback. We will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We sincerely hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2011

I have been in this hotel two times this year and I would like to say that anytime I should be in Ankara this would be my hotel of choice, every thing is perfect , the staff members are so polite and helpful, breakfast is great, my room was so clean , it has an almost complete gym and a nice swimming pool. only issues are that from my point of view it is better to make the wi-fi internet free in the rooms although it is free in the lobby and also make the Jacuzzi warmer, it has the same temperature as the pool.

  • Stayed: December 2011, travelled solo
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1  Thank ppiittyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 9 January 2016

Dear valued guest;

Thank you for your review and sharing the details of your experience.

It is always a pleasure to receive positive feedback. We will share your comments with our entire team. And also the related department managers have been informed about the problems you have mentioned. Hereafter we will be more attentive and will definitely take actions to your feedbacks for further improvements.

We sincerely hope to have the pleasure of welcoming you back, assuring our best service and attention.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2011

Just what you expect from a good business hotel. Extremely helpful and smiley staff, very clean, great looking, the bar is lovely and the staff always at hand when you need them. The rooms are very nice, modern with lots of ambient lighting choices. (the only downside is the lighting controls take a bot of getting used to). The conference rooms and areas are very nice also. I stayed here and had a conference in the same hotel, it was a a pleasure. The only negative was that the AC was not working in the room (if it had been summer this would have been a mjor issue!).

  • Stayed: October 2011, travelled on business
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1  Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 9 January 2016

Dear Chris J;

Thank you for your review and sharing the details of your experience.

It is always a pleasure to receive positive feedback. We will share your comments with our entire team. And also the related department manager has been informed about the problem you have mentioned. Hereafter we will be more attentive and will definitely take actions to your feedbacks for further improvements.

We sincerely hope to have the pleasure of welcoming you back, assuring our best service and attention.

Sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2011

I, my wife and children (7 and 11) stayed for weekend at Rixos Ankara. Perfect service, delicious breakfast at high quality, also same superlatives for dinner we had. We enjoyed pool and sauna. Spa center is very nice. Central located the hotel is perfect place for stay in Ankara.

  • Stayed: August 2011, travelled with family
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Thank Ekskurziant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 9 January 2016

Dear valued guest;

We appreciate for your review and sharing the details of your experience.

It is always a pleasure to receive positive feedback. We will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We sincerely hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2011

the size of room is ok
the hotel itself is quite old.
Furniture is not perfect.
Windows dirty (even on highest floors with good view)
Breakfast is poor.
Don't like reception stuff.
Jacuzzi is kind of strange.

  • Stayed: May 2011, travelled on business
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1  Thank demidov48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 17 March 2016

Dear Guest;

Thank you for your review and sharing the details of your experience.

I apologise for the inconveniance you have experianced. Related departments manager has been informed about the problem you have mentioned. Hereafter we will be more attentive and will definitely take actions to your feedbacks for further improvements.

We sincerely hope to have the pleasure of welcoming you back, assuring our best service and attention.

Sincerely

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2011

Its a well known hotel so for business meetings its great to be able to get taxis easily. I really had a restful sleep and the gym and swimming pool was great.

  • Stayed: July 2011, travelled on business
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Thank Loboscotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RixosGrandAnkara, Rixos Grand Ankara at Grand Ankara Hotel & Convention Center, responded to this reviewResponded 9 January 2016

Dear valued guest;

We appreciate for your review and sharing the details of your experience.

It is always a pleasure to receive positive feedback. We will share your comments with our entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We sincerely hope your next visit will be as pleasant as the previous one.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Ankara Hotel & Convention Center

Address: Ataturk Bulvari No:183 | Kavaklidere, Ankara 06680, Turkey (Formerly Rixos Grand Hotel Ankara)
Region: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 178 Hotels in Ankara
Price Range: £76 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Ankara Hotel & Convention Center 5*
Number of rooms: 215
Reservation Options:
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