We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible hotel”
Review of Surmeli Ankara

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Surmeli Ankara
Ranked #104 of 175 Hotels in Ankara
Seattle
1 review
“Horrible hotel”
Reviewed 15 September 2009

this hotel is not even a one star, yes they have a nice lobby but that is where the stars end. I booked 3 room for my father for a family reunion and the rooms were horrible. The bathrooms smelled so bad and the tub was so old the metal was showing at the buttom. Carpets and sheets so old, the pictures are nothing like what the hotel is at least at this point. I think they are renovating but they should not advertise what they don't have. Stay away from this hotel,

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pkia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

106 reviews from our community

Traveller rating
    7
    25
    45
    17
    12
See reviews for
22
19
10
26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Cheltenham, England
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 14 April 2009

I stayed at the Surmeli on business on a bed and breakfast basis.
Good points: centrally located near a Metro station (Sihhiye); taxi rank just outside; walking distance from Kizilay (shops and restaurants); free wifi (strength OK in bedroom, better in the public area); good choice and range of food for breakfast; fast, efficient lifts; friendly staff; spacious public areas; bed not too soft or too hard; room clean.
OK points: reasonable choice of TV channels in room; reasonable size room (double room, single occupancy)
Not so good points: bedroom too hot; air conditioning did not function; noisy with window open (even at the back); swimming pool empty (and no guard rail!); pricey for Turkey (147 Turkish Lira per night = 883 for 6 nights) - it was booked by the conference organiser - I might have got it cheaper if I had booked independently

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheltenhamFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level 5 Contributor
56 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 14 August 2007

We wanted a central Ankara location, preferably with a pool for a couple of nights on a family touring holiday in Turkey.

The hotel is crammed into a side street and the external appearance is a little shabby. However, the reception areas and dining room are well decorated and pleasant. The staff were generally helpful.

The hotel has a pool, but at the time of our stay it was unavailable "due to an inspection", I have a suspicion the "inspection" may have been in progress for a considerable period of time.

The rooms were comfortable and pleasant but even though the air conditioning unit was blowing large quantities of cold air into the room all night, the temperature in the room remained stubbornly high and uncomfortable.

The breakfast was very good, and despite the lack of a pool the hotel was quite a good base from which to explore the city.

  • Stayed August 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harpenden_Mike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ankara hotels

Paris
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2007

This hotel have only one good point : it is very cheap.... But people are very unpolite, rooms are old fashion and ugly. Equipment inside the rooms are out of order (leakage in bathroom, air conditionning is not working). The pool is dirty and not functionnal, breakfast is very bad...... I stayed there 2 nights and i will never go there again even if they pay mefor this !

  • Liked — location
  • Disliked — everything
  • Stayed March 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Erastel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Kansas
Level 5 Contributor
64 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 20 July 2007

This is still the designated hotel with Pacha Tours. We only stayed here one night. The rooms were big. There were 3 of us and the room was divided into two rooms with two beds each. The bathrooms were big and had a tub but they were very worn out. The halls were dark and they were doing work there.

The pool area is bad. The pool is about 1.6 meters deep and there is no shallow end. It was about 5 degrees C and we only lasted about 10 minutes in there before going to the hot tub. Which was also about 1.6 meters with no shallow end. It was hot after the ice water of the pool but when that wore off the water was only room temp. You also have to walk a long, long, way up and down stairs and it is slick.

The meals were buffett. The main meals were nothing exciting but there was a lot of food with a lot of choices. The deserts were great and there were a ton of them. The water is around $3 for 1 liter and they have signs in the bathroom not to drink the water. So we didn't even brush out teeth with the stuff.

The AC worked good enough. But it was noisy.

This hotel is a couple of miles from the airport and a couple of miles from the nearest farming community. Once you are here you are here. But it was quite and the beds were only sort of rock hard so it was ok.

Best of luck.

Chris

  • Liked — Buffett meals
  • Disliked — The pool sucked and the hotel is in the middle of a farm field
  • Stayed July 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank CER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 22 September 2005

I won't be going back to this hotel again. The first thing I did when I arrived was to call my office and ask them what they were thinking when they sent me there. The hotel had confirmed my booking in advance, but when I arrvived they had no record of my reservation.

The staff (besides one senior waiter) were cold and unhelpful. The hotel felt deserted besides the odd turkish businessman. The shop in the lobby was almost never open. When I asked about the 'indoor pool', I was taken down to what felt like a dark underground carpark. The lights were switched on and some brooms etc that had ended up there for storage were removed. It looked like an underground carpark where a hole had been cut out and filled with water. I very much doubt anyone every dared to enter that 'pool'. I looked back at the pictures on the website trying to figure out how they had managed to present it as looking to nice.

The whole place was very seventies in design, which would have been fine if it had been well-maintained, but it wasn't. The rooms were ok in that the beds were clean. The bathrooms were seriously run-down and everything else was old and stained. The TV only seemed to have about 4 channels that worked - not the satellite TV I had read about.

There are two restaurants, but only one seemed to be open in the evening while I was there. There is no business centre/internet, thought there was an Internet cafe opposite the hotel when I was there. The only really nice thing was the live piano player every evening.

In sum, it's size may give the impression of a top hotel, but the rest feels like a run-down 3-star hotel.

  • Stayed October 2003, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
21 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
leeankara, puclic relations at Surmeli Ankara, responded to this review, 17 February 2010
We are so sorry for your inconvinoncy to during your stay in our hotel.
We would like to inform you that we were make full renovation to our hotel between 2008 to 2010.Many point has improve and upgrade to all our guest satisfaction.We are apologize for your bed experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco, California
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 June 2005

We stayed here for one night in June 2005. We had taken the Turkish Delight tour with Pasha Tours and this was their designated hotel in Ankara. Pasha classifies this hotel as a 4-star property. However, I am unclear how they came up with this classification when you get to the rooms.

The hallways are dark - made it hard to locate our room at night. While the rooms are large, management appears to have removed half of the furniture. The air conditioning did not work properly - room was like a sauna. Moreover, the bathrooms are not well-maintained. The grout in the bathtub/showers are blackened with mold and the faucets drip.

Management appears to be resting on the hotel's glory days (whenever that was) and apparently hasn't done any remodeling or refurbishment in years.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
27 Thank curlyloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ankara hotels
Hotel Altinel Ankara
#54 of 175 in Ankara
345 reviews
Divan Ankara
#21 of 175 in Ankara
181 reviews
Show Prices
Show Prices
Show Prices
Asrin Business Hotel
#98 of 175 in Ankara
38 reviews
Ickale Hotel
#119 of 175 in Ankara
159 reviews
Çankaya
Gurkent Hotel
Gurkent Hotel
#44 of 175 in Ankara
51 reviews
Show Prices
Show Prices
Show Prices

Been to Surmeli Ankara? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Surmeli Ankara

Property: Surmeli Ankara
Address: Cihan Sokak No 6 | Sıhhiye, Ankara 06430, Turkey
Region: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#61 Luxury Hotel in Ankara
Price Range (Based on Average Rates): £
Hotel Class:5 star — Surmeli Ankara 5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Surmeli Ankara reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Surmeli Ankara Hotel Ankara
Surmeli Hotel Ankara

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing