I used this hotel for my guests twice.
Hotel itself is new and good, staff is friendly other than below mentioned.
But i felt frustration with desk's inexperience and amateurness handling the situations.
First time we reserved a meeting room (small one) in advance.
But when the time came they could not find the room keys.
We had to wait at the door for 10-15 minutes.
Besides, meeting room was too hot and there was no cooling system.
It was only heating so we had to have open door meeting with our Japanese guests.
Which is almost unacceptable in Japanese business customs.
Second time, I made reservation for my guests with my credit card.
Reception said they have to charge me for my guests rooms fares,
and asked my credit card details as if nothing happened, with no empathy.
- Official Description (provided by the hotel):
- Holiday Inn Ankara - Kavaklidere, Is the first hotel of Holiday Inn brand in Ankara under the name of InterContinental Hotel Group (IHG), which is considered as the world's largest chain hotel group with its more than 4 thousand 700 rooms and 687 thousand beds as per 2014. Holiday Inn Ankara - Kavaklidere, which is located in the city center within' walking distance to Ministries, Parliament, Embassies and shopping district will be gladly hosting its distinguished guests with its ideally designed and furnished rooms in September 2012. ... more less
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