As a university conference speaker, I chose the Aktif due to its amenities, in particular the gym facilities, since my son who is in training for a university needed two-a-day workouts. The Aktif has a fairly good weight room-not state-of-the art but adequate. However, the next day of our week stay we were told that the facilities including the pool and weight room would be closed for the remainder of the month. We were not apprised of this in advance. When I tried to speak with the manger about this, he was not available. Something like OZ, he preferred speaking through front desk personnel. His response was that Booking.com through whom we booked was responsible for communicating to us this information. So he was not willing to make nay kind of accomodation although the information on the hotel website does not mention any closure of pool or gym facilities. Needless to say this is a kind of misrepresentation.
Waiters tend to be very reserved, slow, detached. Several times I had to approach a waiter for a cup of coffee, or for a glass of water. They tend to prefer to congregate and chat. This may well be a cultural phenomenon and may be a good way to reduce stress on the job. However, it tends to be irritating if you are a hotel guest.
Another example of a kind of strange niggardliness. Upon arrival the hotel provides a single bottle of water (free) per room, but only for the first day. After that you must buy everything. They have a well stocked mini-bar and baskets of munchies around the room but at near comic prices.
They also provide two cylandrical packets of Jacobs instant coffee-for the first day. Then you are to call for room service if you want an early cup of coffee. The Aktif is a five star hotel with a one-star mentality. I feel embarrassed for them
All in all, the hotel is overpriced and oddly unresponsive to guests' concerns. Management needs to re-think its philosphy on guest services and on open communication with guest prior to and during the hotel stay.
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