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“Unresponsive management”

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Metropolitan Hotel Ankara
Ranked #19 of 174 Hotels in Ankara
Ohio USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Unresponsive management”
Reviewed 2 August 2010

As a university conference speaker, I chose the Aktif due to its amenities, in particular the gym facilities, since my son who is in training for a university needed two-a-day workouts. The Aktif has a fairly good weight room-not state-of-the art but adequate. However, the next day of our week stay we were told that the facilities including the pool and weight room would be closed for the remainder of the month. We were not apprised of this in advance. When I tried to speak with the manger about this, he was not available. Something like OZ, he preferred speaking through front desk personnel. His response was that Booking.com through whom we booked was responsible for communicating to us this information. So he was not willing to make nay kind of accomodation although the information on the hotel website does not mention any closure of pool or gym facilities. Needless to say this is a kind of misrepresentation.

Waiters tend to be very reserved, slow, detached. Several times I had to approach a waiter for a cup of coffee, or for a glass of water. They tend to prefer to congregate and chat. This may well be a cultural phenomenon and may be a good way to reduce stress on the job. However, it tends to be irritating if you are a hotel guest.

Another example of a kind of strange niggardliness. Upon arrival the hotel provides a single bottle of water (free) per room, but only for the first day. After that you must buy everything. They have a well stocked mini-bar and baskets of munchies around the room but at near comic prices.

They also provide two cylandrical packets of Jacobs instant coffee-for the first day. Then you are to call for room service if you want an early cup of coffee. The Aktif is a five star hotel with a one-star mentality. I feel embarrassed for them

All in all, the hotel is overpriced and oddly unresponsive to guests' concerns. Management needs to re-think its philosphy on guest services and on open communication with guest prior to and during the hotel stay.

Stayed August 2010, travelled on business
Helpful?
2 Thank sjoyce2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Ruda Slaska, Poland
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 June 2010

This is almost new hotel. They've made a renovation in march/april 2010 so it's even better(ie. LCD's instead of CRT's). Room wasn't too big but what's interesting - every room has a huge window with a nice view on Ankara(or a view of next building ;) ) so remember to take a correct side - on left side you have best rooms! Breakfast is quite OK but be aware of eggs - 3 minute eggs in Metropolitan means: 1 minute of boiling so it's not a good way to start your day.
There's free fitness area with sauna, massage, ping pong table, swimming pool, jaccuzi, etc. What's werid is that you need to wear a cap on your head - otherwise, even if your bold, they will not let you inside the swimming pool. Very strange.
You also need to be aware about internet connection - wireless network inside hotel is terrible and your connection will be terminated vey often. They can't do anything(or they don't know how) about this so forget about Skype in your room.

  • Stayed April 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank morcio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hungary
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2009

I stayed in this hotel in April 2009 as a conference speaker. The hotel is quite far away from downtown Ankara and not really close to anything except for a highway to Konya. It will take you a smaller fortune to get there from the airport by taxi, or even to get to downtown from here.
The room was nice and modern, the room service and the minibar selection was fine, too.
The TV selection was not very good, 80% of the channels were turkish, maybe there were CNN and one or two German and French channels.
The hamam (turkish massage) service was a scam, the whole thing took maybe 10 minutes and the guy expected me to tip for almost nothing.
In the swimming pool you had to wear a swimmcap, which is also a bit strange in a hotel pool.
The breakfast was okay, althogh you had to pay extra for an ommelette, which I found strange.
The dinner was tasty.
After all, I would reccomend this hotel and would stay here again, but the management should be working harder to satisfy more the needs of international businessmen. But after all, the problems I experienced were rather smallish issues.

  • Stayed April 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelmutHungary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Metropolitan Hotel Ankara

Property: Metropolitan Hotel Ankara
Address: Oguzlar Mah. Konya Yolu 1377. Sok. No:28 Balgat, Cankaya, Ankara 065220, Turkey (Formerly Aktif Metropolitan Hotel)
Region: Turkey > Ankara Province > Ankara
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 174 Hotels in Ankara
Price Range (Based on Average Rates): £
Hotel Class:5 star — Metropolitan Hotel Ankara 5*
Number of rooms: 96
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