Ref Number 3710460 Miller /Fowler
I am writing to complain about the above holiday which I have just returned with my Partner. We book 2 holiday per year with your self's
We booked our holiday in 12 September 2012 for 1 week after searching several destinations and eventually settling on the resort of bodrum Beach Club. Looking at the web site the hotel looked very up to date with 2 al cart restaurants fish and Italian which were there but not opened while we where any nights or day . After we checked in we were guided back out the main entrance towards a dark tunnel to the back of what looked like staff accommodation and not part of the main hotel. As we were told that is all the British tourist are put. I was surprise that Thomson would have allowed this to happen as there was very poor lighting within this area and is not the standard of Thomson holiday hotel that we save all year for minim 4/5 Star All Inclusive but what we got was max 2 Star with the dirty room, unhygienic shower room no towels in the room. at 2:15am no water in the room with no seating in our so call cockroach invested balcony that was used as the ash tray from the holiday makers on the upper floor with the cockerel and the ten chicken friends out side the window from 3:20am each morning our concerns about the rating that this so call 4/5 Star . As a result, I called in to the welcome meeting the same morning with out any sleep from our friend’s cockerel the Thomson agents when through the meeting telling us all about this great hotel ,she then asked if anybody have any question so we spoke about the room that we were allocated and Sue told us to give her 24 hours to sort some thing out and went to the main reception to speak to the manager about moving cockerel and the ten chicken which they said they will fix that day but that was not the case we then ask the hotel manager to move us he move us from room 507 to room 502 Which was right out side Mr cockerel and the ten chicken coop , but the room was cleaner and the shower not as dirty this time. On day 1 time for hot lunch no, this was cold then to be told you only get fresh milk at breakfast. If you were lucky nice hot dinner, no this was cold kebab meat cold, pasta uncooked chips Food that are cooked should be 75.c and above. day 2 same all stuff cold foods not hot and the soup had went off had to tell the chef, no water as they were waiting for the deliver to come in .We thought we would just go and get a drink instead, just to find out that the hotel did not have any whiskey, brandy but we could have beer or vodka and it stayed that way the rest of the week. If you wanted out the tunnel area of the hotel you can upgrade for extra cost we were not offered this. day 3 is 3:20am and Mr cockerel is letting us know that he has not been moved, Breakfast lots of salad cheese cold boiled egg cold fried eggs and cereals with no milk same old foods cold under cooked the water has arrived went out for dinner in to another hotel to eat at our own cost. Went to see Sue the next day to see if she could get us extra leg room on the flight home, she took the money and said she would get back to me, 3 days later I went to see her she handed me my money and said no there is no seats, got to the airport and there was extra leg room. Day 4. Give the hotel one more chance but still the same cold food this is the last time we eat some other place each day at our cost this so call all inclusive 4 star hotel is now costing up money when we have to travel out each day .
P.S this not what we expected form Thomson Holidays we will be taken this up with ABTA
- Also Known As:
- Hotel Litera Altinel
- Litera Altinel Bodrum