Me and a friend booked to stay at this hotel after reading some good reviews but turns out we couldn't have booked any worse!
We arrived about 3am to be told we couldn't stay there so they transferred us. We arrived at mandarin gardens and left there with no explanation or apology! We went to summer gardens the next day to find out what was happening at the receptionist didn't know what we were talking about and says she couldn't help. Eventually someone told us we were staying a mandarin for 4 nights and then they would pick us up. They couldn't tell us a time but told us they would let us know.
After not hearing anything on the evening of the 4th night we went and were told we would be picked up in the morning, it was a good job we checked!
They picked us up the following morning and took us to summer garden where we were told we couldn't check in until 2pm! So we left our bags and went to the beach. We finally got a room about 4pm.
Although this is a basic hotel the room was disgusting! It was a tiny room with two beds. The door to the 'apartment' didn't lock! The balcony door looked as though someone had tried breaking in the lock and the room was a mess. This was not acceptable from summer garden as we were only there for a week so after spending a day messing around because of them the room was just not acceptable!
We complained at reception about this and the receptionist (Emilé, I think her name was) was rude and spoke to us very nastily. After making the complaint she then spoke to other staff members in Turkish and sniggered at us. This went on for about 10 minutes. We ended up having to pay an extra £120 to go back to mandarin for the remaining three nights as this hotel and it's staff members were unacceptable.
We did not receive any apology or explanation as to why were spoke to and dealt with so badly. I have been to bitez many times and this is by far the worst hotel and service I have ever received. I will not be returning to summer gardens as we had planned and will definitely not be recommending it to anybody else! This hotel ruined our holiday.
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- Also Known As:
- Makumba Summer Garden Bitez
- Makumba Summer Garden Hotel Bitez