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All reviewsturkish nightnext yearturkeyair conbar streetpool viewsmall balconyplenty of sunbedsshort walk to the beachrelaxing holidayturkish breakfastlovely weekweek staybars restaurantsboat triprooms are basictour operator
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Reviewed 15 June 2012

Let me just say this first ...god knows where mary g stayed but it certainly wasnt the Serpina we know and love ! for a start i dont know why people come abroad and then expect it to be exactly like it wud be at home or like a 5* hotel when u've booked into a 3* ... but hey everyones entitled to their opinion and i certainly have a very contrasting one when it comes to this little gem
You can not fault this hotel ,ok its not a 5* but u do know this at the time of booking altho the service is ! You CANNOT deny that the staff make u feel welcome right away ...there was a party of 8 of us and the day after we arrived they knew all our names and room numbers and couldnt do enough for us throughout our stay ! .... the hotel is very comfortable and our room was spotless with towel and bedding change most days thanks to the great maid service , and we often came bk to our room to find petals on our beds and the towels arranged ! . there was a lovely relaxed atmosphere round the pool with the waiters popping out at regular intervals to see if they can get u anything and have a chat / laugh . And after returning from our evening meal out ( we were bed & breakfast) we always had a warm welcome and a drink waiting for us ...along with the great friends we made there during our stay . while we were there it was one member of our parties birthday and they made such a fuss and even brought a cake out to the pool and all the staff sang happy birthday , they wouldn't even take any money for the cake ityself ! I would not hesitate to reccommend this hotel to anyone who's looking for a family feel hotel with exceptional staff .The Turkish night is a must , great food , atmosphere , show and dancing , great way to make friends too with fellow guests.
The area itself is great with plenty of bars and restaurants on your doorstep but not close enough to cause a problem noise wise . By far the best restaurant just out the front and to the left of Serpina was THE COLOMBIA prime steak house !! we ate there several times , other favourites worth a try were Analivia , Red dragon & Jacks place . This was our first time to turkey and big inpersonal 1000 room 5* hotels are not our thing , we much prefer little gems like the serpina !
Finally a big shout out to the guys who made our stay enjoyable .... Ali boss , Ali chef , Yildo , Mustafa, ILo , Engin & Uma x

  • Stayed: June 2012, travelled with family
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4  Thank joanne y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

This is A great hotel with great service from the manager Ali to every member of staff including Ilhan who reilly looked after us for the week also bar staff eugine and chef Ali who was always on hand to ensure you enjoyed your meals the staff ensured that everybody in enjoyed there holiday real family run feeling about the place rooms serviced daily to a high standard food great and resonable price close to beach and centre

Room Tip: second floor with pool view excellent
  • Stayed: June 2012, travelled as a couple
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4  Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2012

just back from an amazing week in the Serpina Holtel in Gumbet. As it was our first time in Turkey, me and my boyfriend really had no idea what to expect. All i can say was amazing! From the minute we got through the door of the hotel, we felt at home. The staff could not do enough for us! Our room was spotless and spacious and had a fantstic view of the pool. The food was fab thanks to Ali chef. The waiters are all lovely and will do anything for you. I got sunburnt after a boat trip and they brought me natural yoghurt to my room for me. How sweet!! Yildo behind the bar makes amazing cocktails. Turkish night is a must for anyone staying here! fantastic night. Its like a big family wedding! Also made some great friends with other guests staying in the hotel. I really cant say enough about this hotel and will be recommending it to all our friends, and we will definately be back. Thanks again to all the staff at the Serpina for a great week. Elaine and Don

  • Stayed: June 2012, travelled as a couple
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1  Thank Elaine P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 June 2012

from the moment we arrived at this hotel we were given the warmest welcome, and could not do a thing for ourselves!! The management and staff are amazing.
The location is excellent - just off the end of the main bar street area, meaning it is quieter than other locations.
The food was excellent (thanks Ali chef)
the service was fantastic - I have never been so spoilt in all my life!!!
the rooms were clean, spacious, well maintained, serviced daily to the highest standard - even came back to the room one day to find petals strewn all over the bed!!
The night entertaiment was very enjoyable and inclusive of all age groups - Turkish night not to be missed.
The pool area was fabulous - after the first morning we never visited the beach again!!
I honestly could not praise this hotel high enough.
Ali Boss said that he thinks of his hotel and staff as a family and that for the duration of our stay we were part of the family - that is exactly how we felt!!
This was my first time to Turkey and Hotel Serpina helped to make it a truley enjoyable and memorable stay.
So to All at the Hotel Sepina family - THANKYOU

  • Stayed: June 2012, travelled with friends
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2  Thank Amanda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 June 2012

We have just left this hotel and returned back to Ireland today- Thank goodness! FAULTY TOWERS SPRINGS TO MIND.... It's terrible.

We didn't get any night where we got a good night sleep, from wild neighbours in the room next to us and hotel entertainment directed at the plus 55 age group right outside the window it wasn't pleasant. We didnt expect a 5* hotel for the price we got but this wasn't even a one star hotel experience. The staff did not assist us and facilicate the fact that after 2am we wanted sleep so we could enjoy the next day of our holiday.

The waiters have little to no English, the owner does and the manager has some english, but both were never around when we needed them.

Breakfast was disgraceful, and the rest of the Irish and English guests all complained to each other about it- it consisted of cereal (cornflakes and chocolate rice crispies), tomatoes and cucumbers, hard boiled eggs whcih were cold and weren't even there everyday, toast (they only had white bread despite daily requests from loads of guests for brown) and also they had two very bad quality cheeses and hams. One day there was olives, which were gone by 8.20am and considering breakfast was 8-10am this meant we didnt get any!!! We also got coffee and orange juice (which was actually watered down fizzy ornage). Also by 9.50am they were rushing us to finish up and leave the breakfast room.

Also, I'm not sure who wrote on this website that the food in the hotel was good, it's not. Some of teh reviews are old enough so its possible standards have dropped significantly in the last few years. The meals thrown together and the one day we ate there was the last, overpriced also compared to what you can get in Gumbet itself. All the guests complained of low standard and high prices with the food served.

The hotel building itself is old and shabby and the bed was not comfortable. The shower was in poor condition and was never warm.
I liked the location though but there are many other alternative hotels with equally good locations for the dolmus and resturants etc. Also the air conditioning didnt work in the room!

We I went to fix up our bill we were also charged for drinks and food we did not have and when I queried it I initially got a rude enough response but got the issue resolved after 1minutes of proving that we were actually at the Bondrum market the day the items were seeminly purchased!!!!!

I personally dont reccommend this hotel and judging from other guests grumblings about the hotel on the way home they dont either. Bodrum, especailly Gumbet is a great choice of location for a holiday but this hotel has the potential to ruin it so stay clear of it.

  • Stayed: June 2012, travelled as a couple
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4  Thank mary g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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