Paloma apartments and pool were clean and tidy however staff and management appalling.
Looking forward to a family holiday back to Paloma apartments Gumbet, a party of 23 booked in October 2012 to stay at the Paloma for 2 weeks in July 2013. 8 apartments in total. On arrival to the apartments (Friday 12th July 2013) we were greeted by management and then told to speak to them in private. We were told there were NO rooms. We were offered an upgrade (downgrade) to the sister hotel with half board for 2 weeks however, after staying there last year, we did not want to return. We paid for an apartment 8 months in advance, not good enough. We also seen a large group of scandanavians arrive after us and were given rooms on arrival.
We had to stay at the sister hotel for the night and was told to return by 12 the next day for rooms. We eventually got the rooms and unpacked, not a great start. One party also requested joining ground floor rooms due to having a small child in a pushchair and a disabled mum and was given 1 ground floor apt and first floor apt at different ends of the hotel. We stayed in room 607 and was seen by the house keeping manager who we informed the shower door did not close properly and the lock on the front door kept jamming. This was never sorted.
The room card that they provide you with is a system that does not work. No swiping of the card, just inform the bar staff/shop worker of your number and sign a receipt. One family member had receipts signed 'elvis presley' when he wasn't even on site at time of receipt, and was demanded to pay the bill before departure.
The staff were unfriendly towards the group for the remaining 2 weeks and couldn't do enough for the non uk arrivals. We also seen another british family sent to the sister hotel for 3 nights due to no rooms.
If you are booking a holiday to Turkey, I would NOT recommend Paloma to stay at. Try Sami beach or Jasmin.
Staff are racist towards the British and want non uk holiday makers there. The exchange rate is better than GBP in other countries and therefore will bend over backwards for them to get them rooms and good service.
Gumbet is great for restaurants and bars, will definitely book again but will NOT be returning to Paloma.
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- Also Known As:
- Club Paloma Apartments Hotel Gumbet
- Hotel Paloma Apartments