We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor treatment from staff and management”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Club Paloma Apartments
Ranked #16 of 99 Hotels in Gumbet
Certificate of Excellence
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Poor treatment from staff and management”
Reviewed 31 July 2013

Paloma apartments and pool were clean and tidy however staff and management appalling.

Looking forward to a family holiday back to Paloma apartments Gumbet, a party of 23 booked in October 2012 to stay at the Paloma for 2 weeks in July 2013. 8 apartments in total. On arrival to the apartments (Friday 12th July 2013) we were greeted by management and then told to speak to them in private. We were told there were NO rooms. We were offered an upgrade (downgrade) to the sister hotel with half board for 2 weeks however, after staying there last year, we did not want to return. We paid for an apartment 8 months in advance, not good enough. We also seen a large group of scandanavians arrive after us and were given rooms on arrival.

We had to stay at the sister hotel for the night and was told to return by 12 the next day for rooms. We eventually got the rooms and unpacked, not a great start. One party also requested joining ground floor rooms due to having a small child in a pushchair and a disabled mum and was given 1 ground floor apt and first floor apt at different ends of the hotel. We stayed in room 607 and was seen by the house keeping manager who we informed the shower door did not close properly and the lock on the front door kept jamming. This was never sorted.

The room card that they provide you with is a system that does not work. No swiping of the card, just inform the bar staff/shop worker of your number and sign a receipt. One family member had receipts signed 'elvis presley' when he wasn't even on site at time of receipt, and was demanded to pay the bill before departure.

The staff were unfriendly towards the group for the remaining 2 weeks and couldn't do enough for the non uk arrivals. We also seen another british family sent to the sister hotel for 3 nights due to no rooms.

If you are booking a holiday to Turkey, I would NOT recommend Paloma to stay at. Try Sami beach or Jasmin.

Staff are racist towards the British and want non uk holiday makers there. The exchange rate is better than GBP in other countries and therefore will bend over backwards for them to get them rooms and good service.

Gumbet is great for restaurants and bars, will definitely book again but will NOT be returning to Paloma.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank claire b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

162 reviews from our community

Traveller rating
    68
    60
    18
    7
    9
See reviews for
67
39
3
Business
0
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Swedish first
  • Turkish first
  • Any
English first
Coventry, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 30 July 2013

Me and my family of 32 stayed here last year and it was one of the best holidays I've been on. So we thought it would be the same this year - obviously not. We got there on the 12th July 2013 and after a day of travelling we got told there was no rooms available so we had to stay in the hotel across the road and as we were walking there 2 coaches of non English people turned up at our hotel and were given their rooms straight away and the manager said 'their not English we don't want to upset them' discrimination to English people. On the second day we went back to club paloma to get our rooms we paid for and we waited and waited and finally got them, throughout the holiday we were ignored by the bar staff, I definitely wouldn't stay here again as club paloma simply doesn't like the English. So if you're English don't even waste your time booking to stay here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessyxo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 July 2013

On July the 12th 2013 we arrived at the club paloma there was 25 of us. We should of had 8 rooms but they didn't have any available. They told us we had to stay at the paloma hotel. July 2012 we had people stay in there and I was horrible you couldn't move it's jus so close together and feels like your in a box!. So we stayed there for one night. We went back to the club paloma the next day. They told us the rooms will be ready at 12:00 we was still waiting at 5:00 for some of are rooms. A couple of the staff was nice but the rest of them were a waste of space. They made us feel unwelcome, and they didn't want us there. On are last day we had members of staff ask us if it was are last day we replied yes, there response was GOOD. If you want a good British holiday in turkey, I advisor you never to stay at the paloma because its just full of Swedish, Dutch, and overs. And horrible staff.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank daniel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 July 2013

We arrived on-time to the hotel to find 7 other groups of British travellers already waiting in the reception. The manager asked us all to join him were he informed us that due to a problem with our travel agents there was no rooms available and offered us our 2 weeks over the road at the Paloma hotel which I and some of the others know is a downgrade so we refused. After a lot of talking we all agreed to spend 1 night there as he eventually said rooms would become free tomorrow so our bags we taken but as we were leaving a coach of Scandinavian travellers arrived to be greeted with drinks and there room keys. I asked the manager how when he told us there was no rooms he could do this to be answered with they are not British and have reservations. I asked what about our reservations and he replied we must look after them first and went back into his office. When we eventually moved into this hotel the next day it was a nice place but found that for the next 2 weeks we were second class to the other guests by being ignored at the bar and restaurant so we agreed to just eat and drink away from the hotel. This part of Turkey has become a lot more expensive than last year but even with all the issues still had a good holiday.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rhino33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blackpool
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2013

just got back from 10 night stay, apart from the hotel being overbooked on our first night and hard to stay at sister hotel 5 mins away which wasnt a great start when you arrive at midnight ive got to say our stay was amazing,to compensate we got free air con for 2 apartments and a free safe. all the staff are so nice they make your stay so enjoyable nothing is to much trouble and are so friendley.the hotel is spotless clean the pool area lovely with plenty of sunbeds. the food is lovely and reasonaley priced . 5 mins into gumbet and bar street with loads going on, great places to eat would say gumbet house best place to eat and lotus bar. if your reading this book this lly hotel you wont regret it one bit, totally fantastic.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hodykins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

Rooms are spotless plenty of balcony space and plenty of sunbeds around pool, 2 big pools and 2 children's pools, staff are very friendly close to everything beach/bars/restaurants etc nothing I could fault. shop prices very reasonable too, food at hotel can be quite pricy we ate outside of hotel at nights plenty of places close by mistral bay and windy bay excellent and kids eat free n free bottle of wine

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emmhus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 July 2013

The Club Paloma Apartments is a really nice place to stay, with two pools, cheap hotel shop for self catering needs and 24hr bar it makes self catering easy. The apartments themselves are comfortable with modern bathrooms and each with its own outdoor space. I would say however you have to pay extra for air con but we found opening windows was fine even when it was boiling. The hotel also offers the option to eat in their restaurant but this was quite pricey. It was about a 3 min walk from bar street and the main shopping area of gumbet and 10-15 walk from the beach. Lovely hotel, really recommend!

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vicky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gumbet hotels
0.7 mi away
Tropicana Beach Hotel
Tropicana Beach Hotel
#1 of 99 in Gumbet
4.5 of 5 bubbles 719 reviews
0.5 mi away
Queen Resort Hotel
Queen Resort Hotel
#12 of 99 in Gumbet
4.0 of 5 bubbles 569 reviews
0.4 mi away
Green House Apart Hotel
Show Prices
Show Prices
Show Prices
0.5 mi away
Bodrum Beach Resort
Bodrum Beach Resort
#8 of 99 in Gumbet
4.0 of 5 bubbles 1,065 reviews
0.5 mi away
Isis Hotel
Isis Hotel
#11 of 99 in Gumbet
3.5 of 5 bubbles 739 reviews
1.0 mi away
Royal Arena Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Club Paloma Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Club Paloma Apartments

Property: Club Paloma Apartments
Address: Albay Kemal Topal Cad. No:13, Gumbet 48400, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Gumbet
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#7 Romantic Hotel in Gumbet
#8 Best Value Hotel in Gumbet
#9 Family Hotel in Gumbet
Price Range (Based on Average Rates): £
Hotel Class:3 star — Club Paloma Apartments 3*
Number of rooms: 68
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, LoveHolidays, Expedia, Hotelopia, Odigeo, Priceline, Traveltool, S.L.U., Hotel.de and HotelQuickly so you can book your Club Paloma Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Club Paloma Apartments Hotel Gumbet
Hotel Paloma Apartments

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing