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“I had a great time”
Review of Isis Hotel

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Isis Hotel
Ranked #15 of 100 Hotels in Gumbet
Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“I had a great time”
Reviewed 2 August 2014

We spent 10 days in ISIS Hotel and Spa between 21st of July and 31st of July and must say that we had an absolutely great time. The hotel is located not far away from Gumbet, around 20 minutes walk from the town centre or just few minutes away, if you take a taxi or dolmus (bus) .A taxi to Gumbet costs around 15 liras and Dolmus costs only 3 lira per person. We arrived at the hotel just after midnight and we were welcome by Orhan –the receptionist was very polite and answered all of our questions. Hotel itself making really good impression. We stayed in room 3503 in the club part of the resort. The room had a balcony with a sea view, however, some trees in the garden partially blocked that view. The room was nicely decorated, very spacious and clean, overall a good standard. However, rooms in the hotel’s part have even better standards so if you are after some luxury during your holiday then you need to spend a little bit more money and choose the rooms in the hotel’s part; not in the club part of hotel. During all of our stay our room was cleaned daily and drinks were placed within the mini fridge daily as well. Swimming pool are very nice and suitable for families with young children .There is also a small pool for a little children with a small slide. During our stay, the swimming pool was kept in clean standard and safe for all ages, but, we preferred to stay on the beach area as my son loves snorkelling. During our daily visits on the beach, the water in the bay was very clean, so we could spectate the fishes swimming around. There was a plenty of sunbeds on the beach and around the swimming pool. The entertainment was great. Also plenty to do around like water sports, gym, and spa. The buffet restaurant food was tasty with lots of fruits and salads and even diet version of food was available for guests. The service at the buffet restaurant could be a little bit better but they were working really hard to keep everything going especially during busy periods of the day. Apart of buffet restaurants there are four a ’la carte restaurants. We used only Turkish one-food was nice but service a bit slow and you have to pay for drinks. During the day you can also get some food at the beach and swimming pool bar. There are five bars with alcoholic and non-alcoholic drinks serving local drinks, bear and spirits. One is open 24 hours. Especially lounge bar is very nice and classy. Wi-Fi at the hotel is not the best and free only in the lounge area. Wi-Fi in the room is paid. Some of the guest were a bit rude, not necessarily respect others in the queue but you will find this kind of people everywhere.
Overall the hotel is really nice with beach location. Staff at the hotel is working really hard and those who complained about staff should take under consideration that those young people are working from early hours in the morning till late night and deserve for a little bit of respect. The hotel is located at the bottom of the steep hill but there is a free buggy available to take you up and down. Also hotel is very hilly so aspect a lot of stairs. Not good for people with mobility problems. I had a great time there and I would recommend that hotel.

Room Tip: Rooms in the hotel part of the resort are more luxuries
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Mrs Barbara,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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English first
Tehran, Iran
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2014

Very very very bad hotel.....i have been to bodrum for 3 times and isis hotel was one of the worst hotel i have ever been to although it is a 5 star hotel but it's service was awful and it's rooms were realy realy bad.... Do not ever go to this hotel

Room Tip: All the rooms were awful
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Stayed July 2014, travelled with friends
Helpful?
9 Thank Khodadad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Khodadad M.,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Gumbet hotels

Manchester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 July 2014 via mobile

I have just arrived back from isis hotel and loved it . But I was dissapointed when arrived at the hotel at the room given. As it wasn't the one shown on the website the room was still nice what was given but the bathroom shower was moldey .
Pool and beach very clean but the life guards don't pay much attention .

I wanted to use the sauna in the spa that have and I was refused entry because of my skin allergy . But I explained I had used one few day before but was still told no.

The entertainment is brilliant , the entertainment team have games you can do in the day organised for you , darts,water polo , beach volly.


I would love to visit the hotel again as some of the bar staff near the pool and in the bar near reception are polite . And also there is a guy at reception nick name is orhan.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Kerrie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Kerrie A.,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 27 July 2014

This hotel has some very mixed reviews and made me feel quite nervous about how I would find it, luckily I was not disappointed. We loved this hotel! I have come to the conclusion that TripAdvisor is full of nit pickers, some of the comments in the bad reviews are completely ludicrous.
We found the room and the public areas to be very impressive, the food in the main restaurant was great, the free (other than drinks) al a carte restaurants even better and the staff to be pleasant if not very friendly and could speak English well.
The only downside to the hotel is the layout of the club-room buildings. Our balcony had other balconies left and right as well as directly in front. This meant we did not use the balcony due to lack of privacy. It also meant we kept the curtains shut most of the time so people in the opposite rooms could not see in, which made the room quite dark. So I would agree with other reviews and advise getting a room in the main building if this would bother you.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Alicebecila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Alicebecila,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
scunthorpe
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 July 2014

hotel was very nice however the rooms need updating we stayed for 10 days and we had room 3209 near the swimming pool it was a famliy room the room itself was good however the bathroom was mouldy dirty and musty.My daughter had a room further along the same part and her room was tiny and smelt of sewage.Also one morning part of the marble sink fell away with a loud crash at 6am in the morning good nobody was in the bathroom would of caused a serious injury when i told reception they just said we will clean it up later not impressed.Apart from that everything else was fine the beach was nice and the food was good.The spa was very clean staff very friendly.

Room Tip: ask for a room in the main building
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
3 Thank lesley1andy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear lesley1andy,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 25 July 2014

We were moved to this hotel after originally being booked into a hotel in the middle of Gumbet which was not suitable for a couple of 50 plus. As soon as we pulled up outside we could see this was 100 times better. Reception staff were really helpful and friendly and we were soon settling into a lovely room. Only one small complain was that they seemed to have forgotten to clean the groutting around the bath when they revamped the bedroom. The main restaurant was a little bit on the big side but the choice of food and the very friendy helpful staff, especially Mesut made it an enjoyable experience. The four a la carte were very good and served plenty of food more than we could eat.
Although a couple of times we didn't get our free mini bar stocked up every time it only took a phone call to resolve this.
All in all this hotel is great and we would happily return especially since they saved our holiday from being a disaster!

Room Tip: Ask for 3206 or garden room on the 2nd floor
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank lglendenning
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Iglendenning,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.K.Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 July 2014

We went with three friends for 2 weeks.

Location was good close to Gumbet but far enough to be away from the streets packed with open air night clubs which would ruin a quiet relaxing evening. Lets face it, you can't party every night.

Facilities. The gym has an amazing panoramic view over the bay, all 3 pools are poor basically catering for little children or people who can't swim. Spa was average.

Actual beach is poor, a mixture of sharp stones and sand, but thankfully is small.

The majority of the water front is on marble tiles or wood decking acting as a walk along pier, perfect for swimmers and sun worshippers alike. The pier itself with large cushion beds was my favourite spot.

Music was poor not in what they played but they played different songs at the same time in different locations leading to clashing sounds. Why not link all speakers to one cd player/dj and make it enjoyable for all? And no holiday maker wants to hear someone speaking over the tannoy... no microphones blurting bad english...please!

The main food hall is the best, no lobster and caviar but just great food consistently. You want salt baked fish, spit roasted lamb, organic fruit and veg you got it.. want pasta, stir fry or just a plain old hamburger and chips? you got it. The food selection was good with new menus every day of the week. There were a number of all inclusive restaurants but the main buffet hall was the place to be.

Rooms. This is where this hotel is let down it's a real Jekyl and Hyde performance . They have spent thousands on laying granite on floors and surrounds, but rooms were riddled with the smell of damp because they have cheap extractors, poor paint, and broken mouldy tiles galore. Good clothes storage, but 4 coat hangers for a suite of 3 people? IF the hotel is reading right now, for goodness sake change your used lightbulbs, and make sure fresh towels are there before a new guest arrives, 3 phone calls and we waited 45mins for towels.

We were sold the club rooms as being the best most upto date rooms...a solid 3 star.

I complained to the hotel day manager about our room as we were given the wrong room nothing like what was promised in the pictures or described over the phone and the only thing the man could muster up was "it's not my fault", when i asked who is going to correct the fault? He again would say "it's not my fault". So good luck with Mr. It's not my fault if you ever have a problem at this hotel. 3 days later on after they changed our room another member of staff admitted the hotel had sold our room to someone else.

A friend was staying in the main hotel, and their room was exponentially better, much closer to the 5 stars this resort claims to be. Personally I would avoid this hotel if I couldn't get a room in the main hotel.

Beds are comfortable with a pillow and quilt menu, air conditioning works; albeit leaky.

At night there are many social areas to relax in the upper terraces where you can meet and make friends... I suppose the 24hr free bar helps too, but this open air terrace area was well designed and great.

Reception was very helpful in person, but do not expect 5* over the phone as you would be passed from worker to worker hoping someone can speak an iota of English.

The reps were very friendly but have to stop prancing around blowing whistles in the sunbathing areas as some people just want to relax. Most of them were very considerate.

Wifi is a joke... do not come to this hotel thinking you can do some work in spare hours. It can't even load a google search page, and the vip wifi has the range of a piece of string from reception so leave the laptop at home.

Laundry service is relatively expensive, and half the workers don't even know it exists.

Conclusion: I would consider coming here again as the bathing areas, food, social areas and sea water is very good. Despite the negatives no hotel is perfect, but with a few tweaks they could have a 4*, avoid any room not in the hotel itself and the tweaks would make a standard 5*. So I might come again hoping they have ironed out their problems.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Deniz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isis H, Halkla İlişkiler Müdürü at Isis Hotel, responded to this review, 11 January 2017
Dear Deniz G.,
Thank you for your sharing. Your information will be taken into consideration the quality standards requirement. We will be glad to welcome you again with the quality of service and quality of the concept which is renewed every year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Isis Hotel

Property: Isis Hotel
Address: Gumbet Mah. Turkuaz Sok. No: 8/10, Gumbet 48400, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Gumbet
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Gumbet
#8 Luxury Hotel in Gumbet
#11 On the Beach Hotel in Gumbet
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Isis Hotel 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Gümbet, the most loved bay by fresh breezes...Isis, is a flawless host located just on the end of the magical slope descending towards its heart from the best place of Gümbet, owing its inspiration to the smiling faces of people when saying “Aegean"...A tempting queen extending over to the sea with its sandy beach, crystal pool and flora kept like a treasury within...Isis, who was a goddess once upon a time extending over to Egypt and protecting the Aegean fishermen, now names after a heaven where beautiful moments are experienced. ... more   less 
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Also Known As:
Isis Hotel And Spa
Isis Club Hotel
Isis Hotel Bodrum
Isis Club Bodrum

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