Myself and husband booked an apartment here along with 3 other couples, firstly we arrived at reception and waited 30mins before we were greeted by a rather rude member of staff who informed us that only 3 apartments were available as there had been some sort of "mix up", so we had to sleep on our friends sofa in their apartment for the night and that he'd try and sort something out the following afternoon!!! With no apoligy or 1 nights refund!!!! So we were taken to our apartments, NONE contained any working safes (we were told to hide our valuables by the "helpful" staff member!!!) which we weren't very happy about. The next day we asked if we could move rooms as they were riddled with mould and the door locks were unpredictable and we had a real issue with safety as people were just coming and going whenever they wanted and no safes in the apartments, plus we were still 1 apartment short, we were greeted by the same useless arrogant member of staff as the night before, he said (whilst LAUGHING in our faces) he couldn't move us and that the apartment still wasn't ready, so we told him we were going to find somewhere else to stay and his reply was simply "ok bye then!!!" 3 days into our holiday when we were just starting to relax and enjoy our new accommodation (Jasmin Beach Hotel) we were informed by the bank that Nova had taken 4 seperate transactions out from the card we were told to leave as a deposit when reserving our apartments!! They have NO intention on refunding us our money either!!!! It's an absolute joke, how they can get away with this is shocking! PLEASE AVOID AT ALL COSTS!!!!!!!
- Official Description (provided by the hotel):
- Offering an outdoor pool and a restaurant, Bodrum Nova Apart Hotel offers self-catering accommodation. Free WiFi access is available. The property is 1.4 km from Bodrum Windmills and 1.8 km from Pedasa Antique City.Apartments at Bodrum Nova Apart Hotel feature a TV, air conditioning and satellite channels. Private bathroom also comes with a hairdryer.At Bodrum Nova Apart Hotel you will find a fitness centre Other facilities like entertainment staff, a ticket service and a tour desk are offered. The property offers free parking.Milas-Bodrum Airport is located 33 km from the accommodation. ... more less
- Reservation Options:
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