as soon as we arrived we were taken to a room that looked like a prison cell, we went to complain cause we payed for a "grand suite". we were then told that no this was not our grand suite because our proper room had a problem with the electrics and would be available tommoro, we decided to go check out the room with the broken electrics and suprise suprise the room was ok and the real problem was that they had double booked it and the current holiday maker didnt leave till the next day!
as promiced the next day we got moved, after climing up all 107 steps with no lift the room was ok but not what i would call "grand" that we paid extra for.
then from that point on everyday had a problem, no hot water, leaking fridge, dirty smelly pool, poorly children, staff loosing safe keys.
then we get to the food, a soup kitchen at the ymca would of probably been better, nothing for children and all food was turkisk or german covered in sauces or spices, so we decided to try what we could and make the most of it but then there was the problem of dirty plates knifes and forks and hairs in the food, and even one night we were sprayed on by a stray cat INSIDE the dining room. The drinks were served in chilrens plastic beakers and even lime was chargeable.
after complaining to the cooperative i was told that there had been no complaints all season about this hotel!! after reading all of these reviews i find it very hard to beleive.
STAY HERE AT YOUR OWN RISK AND DONT LISTEN TO THE STORIES OF THIS BEING TWO SEPERATE HOTELS ON THE SAME ROAD, THEY ARE THE SAME!
- Also Known As:
- Bella Casa Gumbet
- Hotel Bella Casa