We stayed in the main building for 12 days and had two rooms for our family from July 27th until August 9th 2013. When we arrived, we ran into a problem of not having the rooms next to each other as we requested. After a long discussion with the guest relation's lady,finally she told me that she can not do anything about it. We asked to speak to the manager and when the night manager Daniel Z. came; he was very polite and professional and solved our problem and gave us two rooms very close to each other.
The air conditioning in the main building was supposedly running but it was uncomfortably warm inside and also on each floor they left the hallway windows open, letting hot and humid air flow in while the A/C was on. The temperature was very uncomfortable in the main restaurant also.
Dining in the main restaurant was very stressful, the waiters were running around in chaos and breaking glasses and plates every lunch hour and dinner time. They walk in front of you,and they are always in a hurry and do not ever say "excuse me or affedersiniz" when they try to run you over . The food and desserts were not satisfactory and too many stews were served even the chickens and fish were served like stews. It was very disappointing as if we were at a ski resort they would serve stews. There were no kabobs on the grill at all. The koftes were soaked in oil it was not a good site. The desserts were all similar with lack of taste. I could not wait to get out of there so we could eat better food.
We booked this trip believing that everything was included with Tatilsepeti.com but it turned out that only the main restaurant was included, everything else was out of pocket. Everything was so expensive a small bottle of water was 4 Turkish Lira which is normally 0.50 TLira outside. I talked to the other guests and some of them were also mislead by their travel companies that the resort was all inclusive. They had an outdoor theater but it was never used while we stayed there, so there was no entertainment at night.
It is an overpriced resort for the quality of service they provide. The staff is clueless about their hotel and it gets very frustrating when you ask them what is where? They all ask each other and no one seems to know the answers. They try their best but they lack a good training and seems like have no procedures and protocols in place.
Overall the resort was built luxuriously but the staff could not deliver. It is a family resort, there were a lot of families. Little kids liked the Rixy club, Miss Asli did a very good job with all the other Rixy club staff members. My 6 years old was the only happy camper out of this vacation. Out of all this stressful stay there were few staff members that I wanted to thank and I did send their names to the management I hope they get acknowledgements for their good work.
- Official Description (provided by the hotel):
- Bodrum Rixos Premium will provide the highest level of guest satisfaction and above the expectations of our guests will continue to live in a vacation.Our guests experience all the delights of international cuisine a la carte in restaurants, The body which is necessary for your health, including health and beautyproducts you can find everything in the Spa Center. 1 Indoor swimming pool, 2 outdoor pool area, kids club, water sports, diving school and lebanese-stylenightclub and restaurant.In case of need, medical consultant with the 24-hours clinical services are available. ... more less
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- Also Known As:
- Rixos Premium Bodrum Hotel Bodrum
- Bodrum Rixos Hotel
- Rixos Hotel Bodrum