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“5 star hotel 2 star service”
Review of Kervansaray Resort

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Kervansaray Resort
Ranked #14 of 24 Hotels in Torba
Bucharest, Romania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“5 star hotel 2 star service”
Reviewed 7 July 2014

I ve been there last september and I must say that the hotel looks very nice, great location,clean rooms, great facilities,good food.I ve been disapointed by the staff, the service.they seem very rude, very unprofessional.I ve been many times in Turkey and I always enjoyed the turkish hospitality, but this time I was surprised how rude was thw staff at this hotel.when I got there the hotel was full of turkish and iranian tourist and they seem ok with this kind of service.except Elena from customer service ,she
was a big help , all staff is very rude and impolite.hotel is great but I wouldn't recommend it because of the lousy service.

  • Stayed September 2013
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Mirrcea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Mircea,
Many thanks for sharing your opinions about our hotel that you fixed last year, here.
You can be sure that all the details placed in each review are meticulously examined and inspected by our Management Team.

Your opinions really matter us very much. But as you can appreciate, your review rests upon your impressions in 2013. Many members of our hotel changed and the hotel has already been refurbished. For that reason and regretably we can not accept the realism and actuality of this review.

We hope sincerely to welcome you again and to make your next holiday perfect at your next visit in our Hotel.

With the wishes of welcoming you again with the best vacation memories.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (114)
Date | Rating
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English first
Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 July 2014

We have just come back from our 10 day stay at the Kervansaray, Bodrum and we had such an amazing time! We loved our bungalow set slightly away from the main hotel (rooms that are further away do have a long trek to the pool/jetty/restaurant areas) which were kept clean and tidy on a daily basis.

We had no problems getting a sun lounger at the pool or jetty and didn't need to get up at the crack of dawn to lay towels down! We spent the majority of our time at the jetty as we enjoyed the quietness compared the pool areas (which seemed to get busier with more children as the week went on). The sea was lovely and there is also a hidden snack bar which we only found towards the end of our stay so you don't always have to go back up to the restaurant area for lunch.

One negative we did have that even though there was lots of food to choose from there really wasn't much variety. This didn't bother us too much as with the cheap shuttle service the hotel offers we spent the majority of our nights in Bodrum and would always have a lift back to the hotel. Breakfast and lunch was fine, there was always something that we liked.

One tip for anyone visiting this summer - brush up on some basic Turkish, we struggled a little trying to get the receptionists/ restaurant staff/ guest relations to understand what we needed. However our First Choice provided us with some phrases which helped!

Overall a great holiday - we just would have a liked more variety at dinner time!

Room Tip: Bungalow's are set back away from the main hotel area - there are some bungalows closer however...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Chloe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Chloe,

Firstly, we'd like to thank you so much for your very constructive feedback about our hotel and your stay with us.
It's pleasing that you enjoyed your holiday with friends in Kervansaray. Your suggestion about the food variety will be certainly taken on board and we take it as an opportunity to improve our service quality.

With the wishes of welcoming you again as soon as possible .

Best regards,
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014

We had a lovely week to celebrate finishing our exams. Food was decent but not a huge amount of variety. Check in took far longer than it should have but other than that all service was very good, staff were keen to help and were always on hand. The animation team were very lively during the day which would be great for children (not so much for teenage girls trying to relax though). Entertainment in the evening was always fun and the drinks available were perfect. Didn't have to spend a penny. Will most definitely be returning next summer!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rachel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Rachel

Firstly, we'd like to thank you so much for your very constructive feedbacks about our hotel .
It's pleasing to hear from you the fact that we could keep you entertained along your holiday period and that your stay in Kervansaray was a good celebration of your exams.

We hope to welcome you again as soon as possible .

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wigan, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

Just returned from a 1 week stay in Kervansaray Bodrum resort and i must say i was really happy with my first experience of turkey here. The bungalow we stayed in was modern and always kept clean and tidy, although it was a bit of a trek to the dining area and pools. There was always plenty of nice food to choose from during meal times and the Chinese A La Carte is a must! The location of the hotel was perfect, beautiful views and also not too far of a distance to get into the nearest City of Bodrum. The hotel also had plenty of good facilities and lots of friendly staff. I'd also like to mention Andy from the Golden Plate who we met during our stay. He was really friendly and organised a delicious Turkish meal for us at the Golden Plate restaurant out in Bodrum, which included free taxi service there and back which was a great bonus! The only bad thing i could say about the hotel is that the main building has terrible air conditioning, you can't really sit around the lobby bar in the evening to have a drink without starting to sweat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Emma,

First of all, many thanks for sharing your very positive impressions about Kervansaray with us and the other holidaymakers.
Your opinions matter us and made us very glad.
We're pleased to assure you enjoyable moments in our hotel. Your good opinions about Chineese Restaurant, food quality, qualified staff and location honoured us very much.

We wish to welcome you again and soon.

Best and warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotherham
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 July 2014

Had an amazing time here beautiful place staff were so friendly and helpful!! Very well looked after by staff and fed well through out. Food available all day and night and good food! Stairs and lift to jetty which is great for both children and adults! Sports centre great and staff helpful. Beautiful weather with a nice breeze from the sea. Guest relations were really helpful and friendly especially kubilay he was lovely and made the holiday even better so thank you, it was a great experience I will be returning soon!!

  • Stayed July 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shelley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Shelly,

Many thanks primarily for choosing Kervansaray among endless holiday choices and for your very positive feedback about our hotel and your stay with us.
We're pleased that you enjoyed your holiday in Kervansaray and appreciated too much our staff quality and friendliness.
With the wishes of welcoming you again as soon as possible .

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2014 via mobile

After a slight hiccup on arrival where we taken on the golf cart to our accommodation. ...which felt like being on a roller coaster, the two bungalows that were assigned to our party were not suitable ...hiking boots , grapple and oxygen would have been the order of the day ,on trips back & forth to the pool, restaurant etc . Having been moved to more suitable apartments there is nothing that I can complain about. Food was excellent with plenty of choice , pool area lovely kept clean & tidy at all times. Staff apart from the odd miserable barman ..were friendly and could not do enough for you especially Campbell & Rio ...would definitely return .

Stayed June 2014, travelled with friends
Helpful?
1 Thank Thais C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear Thais,

First of all, thank you so much for choosing Kervansaray and sharing your opinions with us.
Your opinion matters us.Please be sure all the details in your review will be meticulously evaluated by our Management team.
Besides,it's pleasing to see your overall satisfaction about your holiday in Kervansaray.
With the wishes of welcoming you again as soon as possible .

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 July 2014

In my opinion, Kervansaray Bodrum is the best hotel i ever been. This is a place for my soul. Amazing view on Aegean sea and mountains, great hotel territory with a lot of trees and flowers, that makes local air unbelievably fresh. Of course at the beginning we try hotel spa to have after golden uniform tan - it was unforgettable experience!!!Professional staff know their work!I recommend Aslan Wellness Spa to everyone, especially massage)))))

  • Stayed May 2014, travelled with friends
    • Value
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    • Service
Helpful?
2 Thank MonaDicon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kervansaray H, Guest Relations Director at Kervansaray Resort, responded to this review, 8 July 2014
Dear our valued guest,

Many thanks for choosing Kervansaray and for your kind review.
We're very pleased to see your overall satisfaction with the hotel service and quality.

Hopefully, we have the chance of welcoming you again in the next holiday season.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kervansaray Resort

Property: Kervansaray Resort
Address: Zeytinlikahve Mevkii, Torba 48400, Turkey
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Torba
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#12 Spa Hotel in Torba
#13 On the Beach Hotel in Torba
#14 Luxury Hotel in Torba
Price Range (Based on Average Rates): £
Hotel Class:5 star — Kervansaray Resort 5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Kervansaray Hotel Bodrum
Kervansaray Resort Bodrum

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