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Roseann1047
PHX

First Class Resort in Bodrum, Turkey

5.0 of 5 bubblesReviewed 1 Jul 2021via mobile
This hotel is first class in every way. Bodrum is an area of Turkey with outstanding beauty along the Aegean Sea coast. Sarpedor offers guests first class accommodations and outstanding amenities. The hotel has a spa, restaurant, pool, and a private swim platform which extends into the sea. For swimmers. The restaurant food and service are both outstanding. We had a glitch with the AC in one bedroom and the hotel attempted to repair the issue without success. They then moved our family to a different room to make sure we were cool on the very hot and humid days while we were there. I highly recommend this hotel for a relaxing visit to Bodrum, Turkey.
Date of stay: May 2021
Trip type: Travelled with family
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Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this review
Responded 13 Jan 2022
Dear Valuable Guest,
Thank you for your positive comment. We are glad to hear that you had a pleasant experience. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience. We will be happy to host your future accommodations.

Kind Regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 June 2021 via mobile

I really dont know where to start as having paid top price for a much needed weeks holiday in a supposedly 4 star hotel we were so taken by suprise.
My list could go on endlessly but just to pick up on a few points.
Despite what should have been a room with a beautiful view we looked straight out onto a partly dead palm tree that was very over grown & in need of a lot of pruning. Music from the pool often belted out far too early in the morning. Our room safe did not work hence the next people to take on our room had 500euros stolen. I must add the only sensible helpful staff was the young man on reception who kindly changed our room which was so much better but after having a single sheet fitted to our double bed and constantly asking for room cleaning & no mini bar refill for over 2 days things all began to slide again.
We did not want to drink beer from a bottle so having to continuously ask for a glass. When sitting around the pool area at 3pm twice an industrial cleaning machine was brought out to clean the area, why was this not done at maybe 8am when guests were at breakfast? The evening meals were a complete disaster, food delivered to our table with starters & main courses arriving at the same time.
I have to say our greatest horror was how the hotel completely unprofessionally handled the stolen 500 euros but I will leave it for them to write there story.
I'm sorry Sarpador but your hotel needs so much attention with certainly the need of an experienced manager and not one that hides at the sight of guests needing his help!

Date of stay: June 2021
Trip type: Travelled as a couple
2  Thank SueTurkey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this reviewResponded 13 January 2022

Dear Valuable Guest,
Thank you for your comment. We deeply apologize for all the negative experiences during your stay. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021 via mobile

Beautiful boutique hotel in the wonderful bay near the Bodrum,
One of the most comfortable hotels I’ve ever been to.

Cute rooms - order the sea view - you will not regret!

A-la carte all inclusive is good, with the branded drinks and fresh fruits. Turkish, Mediterranean and Mexican cuisine.

Beautiful territory, but a lot of steps may not be suitable for someone.

Sea line with the comfortably equipped beach and pier.

Best for the quiet and comfortable summer vacation.

Room tip: Take a sea view room above the pool. Try cocktails at the pool bar 😎
Date of stay: July 2020
Trip type: Travelled with family
Thank Konstantynovna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this reviewResponded 13 January 2022

Dear Valuable Guest,
Thank you for your positive comment. We are glad to hear that you had a pleasant experience. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience. We will be happy to host your future accommodations.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2021

I Was a guest in October 2020. I can honestly give a 5 star review for the location and the beauty of the place, but 2 stars for cleanliness, management and bad food.
This hotel says they are Covid 19 safe, they are not! Staff did not wear masks, chefs did not either, neither they wore gloves while preparing the food, Huge violation!
It was impossible to get a hold of the reception past 7 pm, the one time we did, i asked for a blanket and they brought a small blanket covered in what looked like was poop.
The food was inconsistent, same items tasted and looked different every day. Food was very oily and the whole menu is mostly heavy/fried meals.

Since the hotel was closing that week, staff did not care much and were providing poor service. Its a shame. One girl waiter was very nice and one guy working at the beach cafe, the rest were glued to their phones most of the time. If you are not Turkish, then they didn't care.

One more thing, the hotel has no CPR Kit!!!! I needed a bandage and was told they don't have any.

Date of stay: October 2020
    • Location
    • Rooms
    • Service
5  Thank Olga M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this reviewResponded 13 January 2022

Dear Valuable Guest,
Thank you for your comment. We deeply apologize for all the negative experiences during your stay. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience.


Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2020

I do not enjoy writing negative reviews and I so wanted to like the Sarpedor given that it has so much going for it – a great location, lovely views, spacious rooms and crystal-clear waters. Alas, there are just too many things not adding up that detract from those assets.

My husband and I arrived late afternoon at what was to be the last stop on our 1000+km trip around Western/Southern Turkey. We were just planning to relax for three nights, apart from a jaunt into Bodrum to do a bit of sightseeing, enjoy some retail therapy and have a lovely meal. Despite the fact that it was 17.30 hours, our room wasn’t ready (???) While we were waiting at reception a staff member tried to sell us a 500 Euro boat trip on a private yacht… not impressed. When we were eventually led to our room in the 600 building, we found that the fridge was empty (despite an existing minibar price list on top of it) and not working. As there was no phone in the room, either, we walked back up to reception to report the faults. The girl at reception did not speak English (in a hotel with international clientele?) and had to call her boss. We were assured all would be taken care of.

This was not so. While they provided a phone the fridge remained barely under room temperature throughout our stay and was never filled – despite our reporting this on a daily basis. The cleaning lady made the most beautiful towel animals but if we wanted tea/Nescafe/creamer refills, disposable cups or the complimentary water we were entitled to we had to get them ourselves from reception. This was symptomatic of everything at the Sarpedor – the potential is there but staff are disinterested, erratic and/or easily flustered. One of the light fixtures in the room was constantly flickering and the battery in the safe was about to die. This lack of power was compensated for by the external terrace light which was on an automatic switch that could not be turned off and was on all night. This stopped us from being able to sit outside on our terrace at night to watch the stars in darkness and without being eaten alive by mosquitoes. Ironically, our neighbours, who would have liked to sit outside at night to play cards found that their external light could not be turned on. We considered swapping rooms…

Another thing we had no control over was the constant “elevator” music that blared from the speakers at the main swimming pool from early morning to late at night. However, this turned out to be a minor irritation compared to the humungous clunk we heard every time a car passed over the metal grilles behind our building. The noise was so loud that things in our room shook each time. It took us a while to figure out what the awful noise actually was – it sounded like a giant steel door being banged shut every couple of minutes, day and night! Word of warning: avoid block 6 at all costs (although I can’t imagine block 5 being much better due to the same access road leading to reception right behind it).

Breakfast was ok, the location of the restaurant is lovely (food review separately) and the beach/deck area is beautiful. On our first morning, we left our towels and some belongings on a couple of beach chairs and went to confirm our spa reservation for that afternoon. When we returned 10 minutes later, a Russian woman had put her towel and mobile phone on top of our belongings. Not what you want to deal with in a time of Covid. I gingerly lifted her things off ours and put them on a nearby table. She returned some time later, picked up her belongings without even looking at us and walked away without an apology.

Our couple’s massage was in a lovely outdoor setting just above the beach. It was extremely “vigorous” to say the least. I normally don’t mind deep tissue massages (although we had specified that we wanted a relaxing aromatherapy one) but this bordered on the painful. I found it unusual that the masseuse, a big Ukrainian girl, knelt on my head - although not as unusual as when the two masseuses applied tea-tree facemasks and then abandoned us. We waited for a while for them to return and wash them off but after almost half an hour, with the masks completely dried on our faces, we stomped back up the hill to the spa. At this point we were pointed to a sink in a dark corner of the premises which had no soap, cleanser, face-cloth or anything else with which we could have removed the dried masks. When we wanted to use the only shower cubicle in the spa we found it was full of somebody’s toiletries and personal sponges… Not a good experience.

The night before check-out we asked if we could move our 12 noon check-out to slightly later in the day as we were not flying home until 22.00 hours. The answer was a stern “no”. No apology or explanation or even an offer to leave our luggage in a safe room, or use the pool/beach facilities and then a communal bathroom to get changed in. When returning from Bodrum that night, the security guard at the gate told us off for bringing back a bottle of water. Apparently we weren’t “officially allowed to bring anything back to the hotel as “you can get everything you need right here”. At that point, given our three-day battle to get Nescafe sachets and water refills, we laughed hysterically at the irony of that comment. We have travelled widely over many years, including in totalitarian countries, but this was the first time we were told that we couldn’t buy a bottle of water elsewhere and bring it back – to our still empty fridge!!!

Seriously, Sarpedor, you can do better than this.

Room tip: Avoid block 6 due to road noise (cars drive over metal grilles) behind the building; most rooms do not have unobstructed views
Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
3  Thank NCVienna
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this reviewResponded 13 January 2022

Dear Valuable Guest,
Thank you for your comment. We deeply apologize for all the negative experiences during your stay. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2020

We stayed here during August and were slightly apprehensive about a hotel stay during Covid, but Sarpedor has everything covered to make you feel safe. Temperature check on arrival, staff in masks, sanitation procedures, and antibacterial handgel available everywhere. The hotel is small, only 32 rooms, but has a feeling of being very spacious. Plenty of sunloungers, all spaced out, restaurant tables and outdoor furniture never fully occupied. It is so easy to find a secluded spot.
All the staff are 5 star! Always ready to help, Very prompt service and always with a smile. Nothing ever seemed too much trouble, even if you had a food request, they would do their best to accommodate. All meals are a la carte, so no worries about buffet tables and queuing.
Our Superior room was gorgeous, minimal and very clean with a sea view. Everything was spotless.
We loved our stay so much so that we went back for a week beginning of October and I have to say it didn’t disappoint. The same level of excellent service and attention, which sometimes isn’t always the case on a second visit. I absolutely love this place and am now worried that it won’t be my best kept secret anymore!
Thank you all at Sarpedor, feels like our second home! We will definitely be back..... again!!!

Date of stay: October 2020
Thank nicnipper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tolga Çilengiroğlu, Pazarlama at Sarpedor Boutique Hotel & Spa, responded to this reviewResponded 13 January 2022

Dear Valuable Guest,
Thank you for your positive comment. We are glad to hear that you had a pleasant experience. We take sincerely and diligently under consideration all subjects in your comment and share them with those concerned to improve our service quality and guest’s experience. We will be happy to host your future accommodations.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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