We have just stayed for 2 weeks at this resort and had a wonderful time. We had also read the transfer horror stories so we were pleasantly surprised to have an air-conditioned minibus shared only by another family but we were a party of 6.The journey was very pleasant about 45 mins and the driver was excellent.We had a slight hiccup when we first arrived as we were given 3 courtyard rooms, which although they were lovely rooms, the balcony's were really dark and in one of the rooms a tree completely blocked any view or light. We immediately spoke to management and we were moved to the sunset suites which we were told was an upgrade but in our experience is what we would normally expect from 5 star (also for the amount we paid).We would not recommend the courtyard rooms.The new rooms were great and we had a wonderful view complete with amazing sunset views as the name suggests (we were in room 4204 ) The rooms were spotless and the maid was very sweet and helpful (although she spoke no English but then our Turkish is non existent )The minibar was regularly stocked with water, soft drinks and beer) The pools are wonderful the main one has amazing views, however the water was sometimes really cold, whilst being initially refreshing in the heat it meant that we didn't spend a lot of time in the pool but this didn't really bother us.Some of us enjoyed diving off the pier and swimming in the sea. Some of us found the sea cold with a strong current and the beach pebbly . The climate was wonderful but there was a constant breeze from the sea ensuring a lovely heat. It was not humid either. Food was good (but not amazing) one of our party was a vegetarian and she found plenty to eat.We visited the Aegean a la carte restaurant however it only offered a set menu of 3 foods (none vegetarian) so we only went once and would not really recommend it. The Italian was better and we went twice during our stay. We enjoyed the snack bar food during the day. The sports hall was a huge hit with our party as we have 2 teenagers who loved the bowling, table tennis etc. The entertainment was fantastic the shows mamma Mia, Grease, black and white, little mermaid were such fun and very well attended. They also bought in a pop up fayre for the children which was great fun and everyone seemed to enjoy. Some of the live bands were perhaps not as good as they should have been but we enjoyed anyway.The upstairs bar is brilliant , lovely views comfy chairs, wonderful in the evening with a glass of sparkling wine and the beautiful breeze.The waiters were friendly but their English was limited( a lot of guests were not English so they had a lot of languages to cope with ) so sometimes the drinks they bought were not as ordered but this was easily rectified and not a problem. On our second week of the stay the resort seemed busier and the staff did appear to struggle with the larger numbers , I don't think they were understaffed ?? perhaps inexperienced or needed more training ?? But it did result in service becoming much slower. The laundry service is wonderful and a lovely touch. On a negative note (but not the hotels fault) we never saw the Thomas Cook rep after arrival at airport. When we booked scuba diving we had to ring the office to arrange this but we don't usually bother much with the reps and it was nice not to have trips being sold to you.We went into Turgutries for 40 Euros for 6 of us in a minicab and had a good time shopping and trying out local bars. Overall this hotel is wonderful and we hope to return soon.
- Official Description (provided by the hotel):
- The Xanadu® Island is a prestigious and exclusive five-star All Suite Hotel at the west coast of Turkey, known for its beautiful olive trees, rocky hills and immense pine forests. It is situated on a private peninsula, amidst beautiful gardens and flowered courtyards and surrounded by the deep blue water of the Aegean Sea. This enchanting and elegant resort belongs to the famous Xanadu chain offering an All Inclusive concept with High Class service. All unique suites and villas are overlooking the sea, beautifully constructed on the cliffs enjoying fabulous views out to the surrounding islands and offering a perfect location for a peaceful and tranquil luxurious holiday. ... more less
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- Also Known As:
- Xanadu Island Turkey/Turgutreis