This was the second time at the Cemre. We stayed there last year for a week and had a great time. This year we decided to stay for 2 weeks. 10 days would have been enough as on the 11th day it all went down hill. The first 10 days involved relaxing on a beach just located outside of the hotel, next to the bar and pool (what more can you ask for) having a laugh with friends that we had made at the hotel. Watching lovely sunsets of an evening and taking a 20 minute walk to the town where you could find many resturants and bars that provided entertainment IE dancing in the streets to the local dance craze Shu Mummy.
The bar staff at the hotel, Brian, Hakan and Ikan made you feel welcome and made your stay memorable. The other staff could not speak English and made ordering food very difficult. Brian was run off his feet as he was the only one that knew who ordered what and at what table people were sitting at and then sometimes you would get the wrong order. The only word people understood was THE BILL! Try and pay every time you order a drink or a meal as some of the guests were asking for their bill at the end of the eveving or next morning and finding they were being charged for items that were not ordered.
11th day came and it all went downhill. The pipe from the toilet cystern burst at 6.30 in the morning and we alerted the lad on reception. After getting over the language barrier he alerted "TECHNICAL SUPPORT" in came a man who I recognised as the "CLEANER", he took one look at the pipe and said one minute. At this point we were ankle deep in water and everything was piled on the beds he then left us for 10 minutes. He then came back with a replacement pipe and fixed the leak, by now we were wading in water and washing the floor on the outside corridor. He then left. After waiting for a short while and still up to our ankles in water I found "TECHNICAL SUPPORT/CLEANER" and now "POOL CLEANER" cleaning the pool. We again went to reception and asked if the room was being cleaned. 30 minutes wait we were told. Shall we just say that after a few words the female cleaner came straight away with her mop and bucket and mopped the water up whilst making both beds and sheets wet. After returning from a boat trip ( which are great) we found awaiting us in our hotel room, NO WATER and love hearts on the beds and flower petals strewn across the beds which were still damp and an envelope asking for a tip. Reception was told again of the problem and TECHNICAL SUPPORT/CLEANER/POOL CLEANER came and switched us back on. The Management are selling up so they are not bothered about anything apart from the amount of money they will receive for the Cemre.
We did not receive any apology and this spoilt the holiday. We have since heard that this has also happened to friends staying in the hotel.
To sum the holiday up Location 10/10. Bar staff 10/10. Staff and Mangement 2/10. Hotel room 5/10.
It is a 2 star hotel and you get what you pay for somewhere to hang your clothes, lay your head and shower. The rest you will find in town.
- Official Description (provided by the hotel):
- Turgutreis, the most beautiful city of Bodrum, the historical and holiday city which also has one of the seven wonders of the world, Mausoleum and one of the best underwater museums of the world. It is designed with high quality and careful design with all sea, islands and unique sunsets. 3 suites and 47 standard rooms, the restaurant which offers its guests the insatiable tastes of the world cuisines and the beach club, cleans the guests from the stress of the year's exhaustion. Airport 51 km. North Cemre Boutique Hotel & Beach Turgutreis is only 20 km away from the center of Bodrum. ... more less
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- Also Known As:
- Cemre Hotel Turgutreis
- Cemre Hotel Turkey/Turgutreis