Although we booked our rooms (2 singles) through a travel agency on 19.February 2014 at arrival we were informed that the hotel is overbooked and we don't have our rooms. First they offered a family room for 2 nights but after a long disput (2,5 hours) we had to sleep only 1 night in this family room, which was a real catastrophy: the windows went to service entrance, there could be the kitchen's storage rooms with very loud ventilation (also at night), the bathroom was in very bad condition, the mattress in one bed was unconfortable, etc..The front office manager was unpolite and hysterical.
At the end the given rooms from the second day were good, but we hade to use many stairs (36 stairs) to reach them, which for us as elder people was a real problem. If two people book two singles rooms they would be near to each other and not 15 rooms far away.
It was a big pity that the "welcome" was so disappointing because from the second day we had a pleasant stay, except the many stairs.More