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“excellent as always”

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Kempinski Hotel Barbaros Bay
Ranked #2 of 5 Hotels in Yaliciftlik
Certificate of Excellence
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“excellent as always”
Reviewed 1 October 2013

great room with stunning view. cleaning, room amenities, rich breakfast, every spot of the spa is from heaven, beach, pool side, restaurants all spots of the hotel are perfectly organized. excellent service with smiling faces..see u again guys

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mehmetsaityildirim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

Thank you very much for the mood enhancing and smiling review, which gives us great motivation.

We will be very much looking forward to the next time!
Warm regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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697 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 September 2013

I have to agree with the other reviews in that the property has excellent amenities. The pool and beach did not disappoint. With that said, the service was severely lacking and prices for food and drinks were astronomical. Our lack of service began immediately. Upon check in the front desk was confirming our reservation details which included a King bed with a view. When we were brought to our room, it was two twin beds. We asked what happened to our king bed, so the brought us to another room that had a view of the roof of the restaurant, no sea view. we were told the hotel was full and to take it or leave it. Coffee at breakfast was difficult to get. We were constantly being told that they were backed up and we would have to wait. We ate at the fish restaurant on the beach where we picked out our meze and our fish from the case they asked us how we wanted it prepared, and needless to say it came very different. When we questioned it we were told this is the only way it comes. That meal included an inexpensive bottle of wine and was 600 TL. A lot of money not to get what you ordered. In addition, we were told reservations were essential, we were one of three tables. Clearly a sign the hotel is not full. Lunch was 55 TL for a burger so we decided to share as we did the next day. On our last night we did not make a reservation at any of the hotel restaurants and as a result they would not let us in except for the buffet. To our disappointment, the same food was being served at the buffet that we paid 600 TL for the night before. The buffet still cost us 400 TL. For the concierge, we were told the only to town was taxi, I see from a previous review that is not true. We also asked for help with ferry reservations which turned into a disaster and we were able to take care of this on our own. So for 3 nights stay, sharing lunches and eating in town one of the three nights, our food and drink tab was the same as the cost of the room for three nights. They have a captive audience, make it difficult to get to town, and charge outrageous rates.

Stayed August 2013, travelled as a couple
Helpful?
3 Thank ek_vacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

We have been sorry to read that your expectations have not been met and we have not been able to create a memorable experience for you. We will for sure look into our pricing for next year however we always try to keep up with the same price levels of 5 star hotels.

We would love to welcome you back in our hotel and take a chance to create a memorable stay for you,
Kind regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 September 2013

Come on guys the rooms are awful, small and 2 single beds pushed together for our honeymoon? we came from 4 seasons Istanbul which was mind boggling and felt totally let down. great staff great pool area, the rest terrible. no one knew which restaurant was open that night "but you must book one" no one had a copy of all the menu's in the hotel including 3 bars, reception and concierge. smelled musty and damp and felt dated and tired, shouldnt be in your portfolio but keep the staff

Room Tip: You cant s far as i can see we paid for the best and it wasn't worth it
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hugh E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

We appreciate your valuable time taken to share your experience and we have been sorry to read that your stay has not met your overall expectations. We would still wish to welcome you back and try to take the chance to create a better and memorable experience for you.

Kind regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 26 September 2013

This is a very difficult review to write as there are so many things good about this hotel but also so many things that let it down and certainly do not justify its apparent 5 star status. My wife and I have been fortunate to travel most of the world and stayed at all types of establishments including 1st class hotels so we feel we are well placed to justify our comments. We stayed 7 nights in a deluxe suite with a sea view. We decided to upgrade to this bigger room and got a good end of season deal but none the less it was not cheap. The hotel was not busy and there were hardly any children there.

The Good
The room was really well proportioned with separate bathroom and toilet and at a level that you expect for this money. There was no noise apart from one night when those above us were obviously packing to leave early the following morning and we could here them walking around. We had a nice terrace to sit outside and the bed was comfy. The hotel grounds and views are excellent and the pool and beach complex also excellent. We did not have any problem finding loungers by the pool, albeit it was quiet and the pool attendants were always attentive to helping you move loungers etc. the chill out areas, jacuzzis, indoor pool and gym were also first class. If you want peace and tranquility this is the place. The food at Saigon was unbelievable, truly superb, the rest please read on.

The Bad
There have been many comments on TA about poor service and unfortunately I have to agree with them despite the General Manager's comments about dealing with them. Some staff did not understand English and the time taken for bar service, tea and coffee at breakfast and food service in general was not of a standard associated with a 5 star hotel. the 2 exceptions to this were some of the reception staff and Saigon restaurant. Everyone else was the equivalent of 2 or 3 star hotels at best. For the money being paid for the food and drink (see below) the staff have to improve immensely. Not good enough and there were very few people here, glad I did not go in high season !

The Ugly
This is a resort with nothing else around it and nowhere to just wander out at night or during the day. The hotel management know this and therefore the price of all food and drink and services is scandalously high. I expect in a 5 star hotel to pay a little extra but not to the level of these prices, which when you add the disappointing service in just adds to the problem. I could have afforded the prices but I felt I was being ripped off because they had a captured audience. The meal at Saigon was exceptional but still cost the same as the buffet upstairs which is a standard fayre at most hotels. Nearly 300TL (£100) for 2 for a meal with no alcohol in my opinion is excessive especially when it is standard food. The Manager has commented on TA that duty etc on alcohol is high and they are favourable with other hotels of a similar standing but let me give you an example of some of the others - Sparkling water 22TL, in Bodrum at the no4 restaurant on TA it was 10TL same size and make, nuts from the minbar 45TL! We took the decision to venture into Bodrum after a couple of nights and eat there. - see tips below. This resort in my opinion is taking a liberty with these prices and ripping people off, not what a 5 star hotel should be remembered for but it will in my mind

Tips
Take the local bus into Bodrum it leaves at 00 & 30 each hour and runs until 2 am, it takes 20 mins and picks you up at the hotel. The service is excellent and drops you off in the Main Street in Bodrum. The buses are always busy as is Bodrum itself. The cost is 5TL each one way. Taxi is about 60TL and will take the same time.
We ate in town at some of the TA advised restaurants and had better meals than in the hotel the prices were approx 150TL per couple AND this included alcohol, when you add in the bus fair and other drinks in town a saving of at least 150TL per night.
Buy some provisions in town eg water etc and bring them back, far cheaper
Ask for a kettle and cups so you can have a cup of tea in your room. We bought some apple tea in town and used that. One final tip, if having eggs in the morning cooked in front of you, sunny side up, make sure they are cooked, 2 consecutive days mine weren't,

If you want to stay in an isolated resort this is the place for you, if you want 5 star service go somewhere else for the price, if you do not want to feel "ripped off" or "taken advantage of " plan your evenings out or stay somewhere else. This may be a 5 star hotel in description but not in service or prices, a real disappointment in this regard and when I compare it to other similar resorts around the world it is no where near the same standard.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ClaretsmadPreston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

We have been happy to read that you have enjoyed the facilities of our hotel and equivalently sorry to read that there have been aspects not matching your expectations. Unlike you may presume, please be assured that all the reviews are seriously taken into consideration and we are working on action steps for every single comment we receive.

We would like to thank you for your valuable time for writing this extensive review and mentioning all the ups and downs.

Kind regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 September 2013

For a true 5-start resort, this hotel just misses. Overall, our stay was wonderful and relaxing -- the staff was friendly, the amenities were great but there were a few missteps that would prevent me from giving this hotel 5 stars.

First of all, the rooms are on the smaller side, and if you do not get a room "with a view" expect absolutely NO view -- I mean looking at a wall. That's all well and good since I'm not really a "view person" but the one issue I did have was the housekeeping staff never replenished our room with bottled water. We had to call/beg/plead for one bottle/each a day. Pretty much any hotel (regardless of hotel class) will provide complimentary bottled water when the area water is not potable.

Secondly, the resort food was below average and took a long time to prepare. We only ate at the hotel a couple of times and never in the fine restaurants (mostly because we read a lot of mediocre reviews). The snack food was pretty bad though -- even the sandwiches and pizzas were bad to average.

I did have a chance to visit the spa twice. The spa experience was amazing and the treatments are a bargain. I recommend booking a couple of days in advance since slots seem to fill up quickly. The technicians were very professional and knew what they were doing. Again, one misstep here -- the changing area for the spa was filthy when I arrived for a 430 massage -- towels thrown everywhere, no clean robes, lockers open and dirty etc. They were such a mess that I chose to change in the spa room.

Overall I would recommend this hotel because the surrounding area is beautiful. The pool and beach are amazing for relaxing or for more vigorous activities. The beach offers reasonably priced watersports -- we did paddleboarding for 30 Lira each.

My last recommendation is to make sure you have a car if you chose this location. It is about a 10 min. drive to Bodrum and the hotel is well off the beaten path -- also make sure to map out the drive there well before hand because you approach on a road that doesn't really look like a road.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

We would like to thank you for the extensive review and sharing all the ups and downs of your stay. We have been sorry to read that some of the aspects of your stay have not fulfilled your wishes and have not been up to your expectations. We will make sure that we have a more careful look into our Spa and F&B Services and will aim at creating a better atmosphere and experience for you hopefully for your next visit.

Looking forward to having you back with us,
Kind regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 20 September 2013 via mobile

Location: 15 mns from city center.
Rooms: Excellent rooms with breathtaking view of the sea.
Restaurants: Breakfast is one of the best I had. Huge set up to choose from.
Thai restaurant is one of the finest.
Water sports: Everything is available. For some sports they take you on a 5 mins boat ride to nearby resort. A bit pricey.
Staff: Excellent in every way. Want to help in all possible ways.
ll together the best property for people looking for seclusion n peace.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiveOn_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

Thank you very much for your mood enlightening review! We will be very much looking forward to welcoming you back again in our peaceful hotel :)

Warm regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 September 2013 via mobile

We booked a grand deluxe room, which we found to be a good size with a lovely little balcony (big enough to have dinner on) with expansive views. The location is beautiful. The pool is huge, the fitness centre well equipped and the included breakfast buffet offers a great selection of food (although they could cover the cheeses and cold meats as I avoided these due to flies). The hotel does appear to cater for children, with child specific areas for eating etc, but unlike the earlier review, we were amazed by the absence of children by the pool. The hotel is about 20 minutes out of town, so if you have your own car it is more flexible. The bed is like sleeping on a carpeted floor - hard - but they offer a free silicone gel mattress cover as a bedding option. The food and beverage service is very slow but front desk, concierge and the bell desk were very attentive. The cocktails taste barely alcoholic - don't bother. But... Despite all this we would go back in a second!

Stayed September 2013, travelled as a couple
Helpful?
Thank nomads_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gizem O, Public Relations Manager at Kempinski Hotel Barbaros Bay, responded to this review, 17 October 2013
Dear guest,

We have been happy to read that you had a memorable and relaxing time with us. We will be looking forward to welcoming you and meanwhile working on improving our service levels to create a much better experience for you during your next visit.

Warm regards,
Gizem Oflazoglu
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Hotel Barbaros Bay

Property: Kempinski Hotel Barbaros Bay
Address: Kizilagac Koyu Gerenkuyu Mevki Bodrum Merkez, Yaliciftlik 48400, Turkey
Phone Number:
Region: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Yaliciftlik
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Yaliciftlik
#2 Luxury Hotel in Yaliciftlik
#2 On the Beach Hotel in Yaliciftlik
#2 Family Hotel in Yaliciftlik
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kempinski Hotel Barbaros Bay 5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Kempinski Hotel Yaliciftlik
Kempinski Resort Yaliciftlik
Kempinski Hotel Barbaros Bay Turkey/Yaliciftlik

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