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DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Ranked #2 of 9 Hotels in Atlantic Beach
Certificate of Excellence
Conway, United States
1 review
“Service”
Reviewed 2 June 2014

Our first breakfast at this hotel was excellent, our waitress was such a pleasure. Our second morning was a total opposite. This waitress seemed we were a burden and very rude, never around. Very disappointing.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carolyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 17 June 2014
Thank you for staying with us and for letting us know about your experience in the restaurant. We sincerely apologize for this and we assure you this type of behavior is not tolerated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,229 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (191)
Date | Rating
  • English first
  • French first
  • Any
English first
Mount Gilead, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 2 June 2014

Was a little disappointed about the "ocean view" but overall great experience and would certainly stay again. The staff were all very helpful and friendly, the rooms were clean and the meals were very good. the hotel is conveniently located to explore Morehead City.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 17 June 2014
We're glad to hear that our staff was helpful during your recent stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlantic Beach, N. C., U.S.A., United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

Recently stayed two nights at Atlantic Beach, N.C., while attending a conference during the day. The conference rooms were comfortable and neat. The restaurant on-site provided a good lunch. The breakfast buffet was outstanding. The rooms were neat, although a little dated. The staff were exceptionally friendly and helpful. Of course, the pools and beach were inviting. Thanks for a good experience!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 17 June 2014
Thank you for taking the time to let us know how well your conference was and we hope you'll choose to use us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 May 2014 via mobile

We just had a conference here and for a hotel at the beach, the place was very nice. The location is very nice, right on the beach with a very nice pool, small beachside bar and pier. Staff is excellent. Restaurant is nice given that there are local restaurants that are nearby. The rooms are also nice... Could use a little renovation which is planned.

Stayed May 2014, travelled on business
Helpful?
1 Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 2 June 2014
Thank you for letting us know how much you enjoyed our hotel !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lockport, United States
1 review
Reviewed 29 May 2014

We had a good stay Housekeeping could use a little boost but overall was good stay Check in and out is easy Molly's was great a little higher priced but good food Close to everywhere Staff friendly and helpful

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 2 June 2014
We're pleased to hear that your stay with us was good and we hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashland, KY
Level Contributor
67 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 29 May 2014

I started staying at this hotel in April of 1989. I've returned 11 times between 1989-2001. It used to be Sheraton Atlantic Beach. After a storm, it was a troubled property that was sold at courthouse sale for about $4 million. It was closed a few years, after a hurricane, for renovation and financial woes.

We knew that when we booked our reservation in July 2013. Now a Doubletree Suites Hotel. When we arrived, luggage guy was awesome. Check-in was fairly routine at a rate of $200+ a night.

Maid service disgusting. They missed us second day. I thought what the heck we'll forget the first day but second day, I called manager. This was at 5:00 PM. First day I tipped maid in hopes of good service during our five night stay.

Molly's the pier place is the same as years past. On the pricey side but it's an eatery with great ocean view. Hotel is best property in area but needs management change. The area is still a great place to visit but their icon hotel in region needs help.

Check-out, a disaster. Luggage guy I trained to load the baggage cart. I'm a wheelchair user and didn't want g/f hustling five days of luggage. At desk, I asked to see manager and clerk said, 'he's in his office." I was in a bit of a hurry but should have asked for comp or discount for our troubles.

Bottom line, it's a good property with great ocean views. They might sell your parking space for $5 bucks to a day surfer. I hope I return but not as often as I used to. If you're considering booking here, you'll enjoy beach, pool, and pier, which was damaged in hurricane but restored to half it's length. Just be prepared to pay huge for room service etc. This could be a 4 or even 5 star property with good management. I wish them well. Maybe I'll return someday....maybe

Room Tip: All rooms have ocean view. About 1/3 are ocean front.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KentuckyTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 2 June 2014
Thank you for letting us know about your recent stay. We apologize for the housekeeping issues and we have made management aware.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Randleman, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

AC would not work. Horrible room service experience - spent 40 minutes calling room service and food that was delivered was sub par. Just not very friendly. The location was not near any decent restaurants - so unless you are eating there - you are kinda screwed.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank Denise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 2 June 2014
We apologize for the issues you experienced with room service and we assure you these have been addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlantic Beach Oceanfront

Property: DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Address: 2717 W Fort Macon Rd, Atlantic Beach, NC 28512-5349
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 9 Hotels in Atlantic Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlantic Beach Oceanfront 3.5*
Number of rooms: 200
Reservation Options:
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