Husband and I stayed here for a long weekend anniversary getaway. Must say the location is perfect! It is Right on the beach and close to restaurants, grocery store, movie theater etc. We also really enjoyed the fact that the servers from the restaurant Mollies walk out to the beach to serve you food and drinks if you wish. Regarding the hotel itself, it could use a lil more updating. My issue was with the air conditioner in our room. It was very very noisy. I didn't ask to switch rooms, we just dealt with it. A huge issue with this hotel is with the customer service. At check in, the lady was not very pleasant! She gave me no information regarding the hotel (restaurant hours, etc) and she was very short with me. But she did give me a very delicious cookie :) so I let it slide.
But I am very disappointed with the housekeeping department. I left an item in the closet at checkout. I Called the same afternoon as my checkout to see if I could have the item returned. I had to leave a message and was told someone would get back to me ASAP. I had to call back every day, and finally reached the housekeeping manager today (5 days later). I was told that my item was not found by the housekeeping staff. I know that my item was left in that hotel room!! And I know it is my fault that I left an item, however I am very disappointed that my item will not be returned. Or, at least they could admit fault and attempt to right this wrong. The fact that I had to call Multiple times and leave several messages (that were never returned) is very frustrating. Maybe if I had been able to speak to someone the first time I called (just a few hours after checkout) I might would have my item.
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