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DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Ranked #2 of 9 Hotels in Atlantic Beach
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice for the price”
4 of 5 bubbles Reviewed 18 July 2014 via mobile

We stayed for a week at the hotel. I was a little nervous after reading some of the reviews. I must say that the hotel staff was very friendly from the front desk to the housekeeping. They were all honest and willing to help out when they could. The ac was a little loud. You can turn the fan to on instead of auto if it turning off and on wakes you. Ocean view was alright. I think a lot of people mostake ocean view for ocean front, judging by reviews. My overall experience was solid and i would recommend this hotel to anyone that is looking for a good value.

Stayed July 2014, travelled with family
Helpful?
1 Thank Luke R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 28 July 2014
Thank you for staying with us, we're pleased to hear how much you enjoyed our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,211 reviews from our community

Traveller rating
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    58
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (189)
Date | Rating
  • English first
  • French first
  • Any
English first
Raleigh, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 18 July 2014

Some great things about this hotel but sadly many things that would likely make us look elsewhere for a beach getaway.

The staff were all very nice and the lobby is nicer then we have seen for area beach hotels. Our room, king suite ocean front with a Jacuzzi was large and had some nice features (refrigerator, large tv's and it had new furniture.

On the flipside, the restaurant's were really bad.Molly's we did have a fun server the first night while enjoying cocktails on the pier but the food was not good. Burgers were cooked to a char and if we weren't starving might have passed, fries were pretty darn good. Prime (the dinner spot) was simply horrible on every measure. Food was bad (cold chicken, Styrofoam cups mashed potatoes still had uncooked chunks) and the waitstaff didnt appear to care one bit about anything. Sorry so harsh but it was shocking.

On to the hotel. Our Jacuzzi had mildew build up so bad in the jets that it was visible and gross ( room 705 in case anyone from the hotel reads this) last thing is the pool, it is beautiful and really well maintained. During our visit children 4-5 and 6 years old unsupervised diving in to the hot tub, screaming and running around made it hard to enjoy. I suggest taking down the half a dozen signs that spell out the rules if you dont plan to enforce. The security guard walked though several times and didnt seem to care.

Bottom line for 329 a night we expected some of the details to be better.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Jess F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 28 July 2014
Thank you for staying with us and for taking the time to let us know about your stay. We sincerely apologize that you were not happy with our restaurants and that your Jacuzzi was not cleaned properly. We greatly appreciate you letting us know about these issues so we can take the time to make sure they are handled by management. Thank you again for staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlantic Beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 July 2014

After 2 calls to the hotel explaining that my husband is handicapped and requires 2 people to attend him we did not receive a "handicap" room. The room only had had rails, a regular commode, a standard bath tub. We also requested connecting rooms, our 2nd room was at the other end of the hall.The room was not clean, had no shower curtain and the air conditioner was extremely loud and did not cool efficiently!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Connie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 18 July 2014
We're sorry to hear that the hotel was unable to accommodate your requests. We appreciate you for letting us know about this so it can be properly addressed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlantic Beach, United States
1 review
3 of 5 bubbles Reviewed 17 July 2014

The hotel did not have nighttime shades on the windows and the AC unit is loud. When we arrived, the floor had not been cleaned and we had to get housekeeping to return to vacuum the floor. Also, there was someone's dirty socks in the bathroom. Also, the indoor pool was not being secured to prevent non-guests from swimming in the pool. Overall, the hotel has guests based solely on location and less so on hospitality.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Gene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 18 July 2014
We apologize for the housekeeping issues you experienced and we assure you these have been addressed. We hope the rest of your stay was better and that you'll come back to visit us again the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, NC USA
Level Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

After reading the reviews, I was a little worried. But for us the hotel was great. We arrived at 2:00 pm on July 14th and were able to check in immediately. Our room was on the eighth floor and offered a great view of the ocean. Luckily we had no problems with the A/C (which we had a year earlier). The staff was friendly, gave us our warm cookies and towel tokens and wished us a good stay. We had drinks and burgers at Molly's restaurant (on the pier). The prices seemed okay to me for the beach ($8.50 for a cheeseburger and fries and $8.00 for a frozen daiquiri - my wife loved both the strawberry and banana). I was disappointed to see they no longer offered free beach chairs and umbrellas but they were available for $25 (2 chairs and an umbrella) a day. It seems people pay a wide range of rates to stay. For us, it was $132 a night for two queen beds at the AAA rate. Considering they dropped the "Resort Fee" of the previous Sheraton hotel, that price seemed reasonable. But I have never understood why they charge more for a single King-sized bed.

We didn't eat in the restaurant which seemed to have few people coming or going. The Surfari restaurant across the street was pretty good and had a pretty steady stream of customers.

To me the big plus of the DoubleTree is being able to walk out a few feet and be on the gorgeous sands of Atlantic Beach. A wide beach, great water and not too crowded.

The Atlantic Beach/ Morehead City/ Beaufort area is not as vibrant as years past for reasons that may have to do with the economy. But the people are still nice and the beach still retains its ever-changing beauty.

Room Tip: The higher floors have the best view.
See more room tips
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Pszychojoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 18 July 2014
Thank you for letting us know how much you enjoyed your stay with us and we look forward to seeing you again soon :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 16 July 2014

We had a very poor experience. First, we arrived a little before 4pm and were told our room wasn't ready and were not able to check in until after 430. Secondly, our 'Ocean View' room was hardly that. We had a view of a wall, a roof, a courtyard and if you stood on your tiptoes you could glimpse the ocean. Our sliding door to the 'patio' was rusted shut and the handle broke off when we tried to shut it. The air-conditioning cut on and off all night and was excessively loud. We hardly slept the entire time we were there. When we woke up and made coffee, there was no creamer in the room. When I called down to the desk they said they had creamer in the lobby but I needed to come downstairs to get it. The room was VERY basic and the facility as a whole seemed dirty and musty. Overall I would say our experience was very poor at best. I will not be returning, will not be recommending this facility and will not be staying at a Double Tree again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 18 July 2014
We're sorry to hear that you did not enjoy your recent stay with us and we do urge you to reach out to management if you wish to discuss these matters further, Rolando.Hernandez3@hilton.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 16 July 2014

Let's see where to begin?? Don't stay in room 906!! The balcony railing was not even attached to the building!!! Someone could fall to their death!! Water damage on the ceiling... 3 puddy holes in the wall beside the bed... Last but not least caulking around the tub... Changed us to room 916 was told it was cleaned and ready... Walked into bathroom, bathtub had a long black hair in it and the toilet had not been cleaned!!! We were informed by front desk staff that the hotel sat in foreclosure for 2 years before Doubletree bought it and remodeled it... Something's the guest just don't need to know upon checking in... Needless to say the quality or lack there of ruined our vacation and we would never stay there again!!! Don't waste your money!!!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RhondaHagins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
newport_group, Social Media Specialist at DoubleTree by Hilton Hotel Atlantic Beach Oceanfront, responded to this review, 18 July 2014
First we want to sincerely apologize for the issues you experienced at our hotel. We are currently undergoing some management changes and are working towards improving our hotel in every department. We assure you these issues are not tolerated and we appreciate you for informing us. Again we thank you for staying with us and we hope you'll give us another shot the next time you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Atlantic Beach Oceanfront

Property: DoubleTree by Hilton Hotel Atlantic Beach Oceanfront
Address: 2717 W Fort Macon Rd, Atlantic Beach, NC 28512-5349
Phone Number:
Region: United States > North Carolina > North Carolina Coast > Atlantic Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #2 of 9 Hotels in Atlantic Beach
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Atlantic Beach Oceanfront 3.5*
Number of rooms: 200
Reservation Options:
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