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“Nice non-fancy stop”

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Sleep Inn & Suites Ashtabula
Ranked #4 of 5 Hotels in Austinburg
Minneapolis, Minnesota
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice non-fancy stop”
Reviewed 28 August 2014

We stopped here while traveling across country. This hotel is both 100% non-smoking and pet friendly (for a charge) which is VERY rare in hotels. Convenient to grocery stores in case you are not a fan of going out to dinner.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank jgateley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, Manager at Sleep Inn & Suites Ashtabula, responded to this review, 3 September 2014
Thank you for taking the time to post a comment, we love getting all feedback, so we can continue to strive to ensure each guest that stays at our hotels wishes to come back for many years. We hope to see you return soon.
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154 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
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English first
Oxford, Ohio
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2014

We've stayed at this hotel many times over the last 10 years. The new upgrades are nice--modern color scheme for bedding and room furniture. The exercise room has been updated as well with an exercise bike, treadmill and elliptical machine. The last thing which has yet to be updated is the pool. We were told that would be very soon and the pool will be off limits for a week or two during the renovation. So, I would call to check on that if it is something that is important to you. The breakfast is just a bit above continental standard fare consisting of sausage gravy, biscuits, eggs and potatoes along with yogurt, fruit, bagels and Danish. The halls smell strongly of cleaning solution and thankfully the room wasn't as bad. We were able to open the window and air it out a bit before having to close the room for the night. The front desk staff was friendly and the breakfast staff was attentive to keeping the food well stocked. This location is close to the interstate and has a Denny's and Flying J truck stop across the street and there are fast food options close by. The Ramada across the street has a bar and restaurant inside if you are looking for something to do in the evening. The only complaint that I have is that the lighting in the rooms is too dark--not enough overhead lighting.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank marstonfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 26 September 2014
Thank you so much for your response, I am thrilled, as well as the rest of our staff, that we were able to keep you as a loyal guest and look forward to having you continue to stay here for many more years.
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Jenison, Michigan, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

We stayed at the Sleep Inn on July 19th. Initially our room smelled of fresh paint and appeared to be clean. After looking around and trying to use amenities we discovered at our room had no cold water in the shower so we could not bathe and only a trickle in the sink, which made any cleaning difficult unless you like scalding hot water for everything...my kids, not so much. We also found the carpet to be damp around the beds and the longer we stayed the stronger the smoke smell became. There were also many other guests at the front desk voicing complaints about their room, so we had to wait in line to voice ours, not encouraging. After complaining we were told that since the hotel was full and we couldn't be moved to a different room, we would be given 10,000 extra points on our Choice Privilege account within the next week. This has yet to happen and after 3 phone calls, with messages left in voicemail and with front desk help, to the manager, nothing has been done yet. While the staff did try to be helpful with issues, it appears that management doesn't seem to be concerned.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Brenda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 7 August 2014
I apologize that we were unable to meet your expectations during your stay at our hotel, I will be submitting the form to give you additional points, the information that I had received was for a different amount. I mistakenly had thought this had been resolved. We sincerely hope that you consider staying with us in the future, so we can have an opportunity to show you that we do strive to ensure each of our guests have a pleasant stay at our hotel.
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Travellers are raving about these Austinburg hotels

Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2014

After a long search during a particularly busy weekend, we found the Sleep Inn had rooms available at very reasonable rates. The reviews we read were not at all accurate. It was NOT noisy, The rooms were very tastefully decorated, VERY clean. The staff was amazing, very helpful and attentive. Even the FREE breakfast was surprisingly good with more than just the basic sweet roll and coffee most "breakfast included" establishments provide.
The only downside was the location...miles from Erie. But that was our fault for booking last minute. All in all I would recommend this place to anyone.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank Christine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 28 July 2014
We are thrilled that you enjoyed your stay at our hotel, and sincerely hope to have you return to us when you are back in the area,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
133 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 19 July 2014

The good news about this property is that there is a lot of very friendly and helpful staff. That being said, they have a lot to overcome, much of it not their fault. First, the location of the property across from a noisy and busy truck stop is not optimal. Second, from reading previous reviews, this property has been under renovation for quite some time. In any event, the renovation was provided as the reason why no computer in the lobby was available. At nearly $130 per night, this is just not acceptable. The room was satisfactorily clean, however, the noise level from the room next door (which had an adjoining un-soundproofed door) was bad and made worse by these guests having a barking dog. I did complain to the staff and they did deal with that appropriately, but it highlights the lack of sound-proofing. The breakfast was adequate but no better. All in all, this propery is pretty seriously overpriced.

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Betsy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 28 July 2014
We apologize for not meeting your expectations, we sincerely hope that you will stay with us in the future, once all of our renovations are completed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 July 2014

The best parts: king room was spacious and had area for dog travel crate. Wifi worked well. Large grass area to walk the dog. Front desk is polite and friendly.
The not so great parts: the shower had mold around glass door and floor. The toilet shower combo is very small. It is about the size of a closet. Similar to the bathroom in our RV. The beds are very uncomfortable but the bedding seems new. As noted in other reviews the walls are thin and you will hear the trucks. We had room on back of hotel and still had truck noise. We were here 3 nights. There were several construction workers here and they leave at 5am on the weekdays we were here. There is plenty of door slams and the ice machine gets a workout. Saturday was actually quiet.

The dog fee is $25 which is high compared to other pet friendly lodging.

This motel met the basics needs. The mold was troubling....maybe the rooms that don't allow pets are cleaner.

Room Tip: Ask for room in the back. Less truck noise.
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  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank traveldog_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 28 July 2014
We apologize for the inconvenience, if you are back in the area, perhaps we could find you a room that would possibly be a little quieter, as we truly hope that you wil stay at our hotel again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warren, New Hampshire
Level Contributor
133 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 30 June 2014

Found this hotel after a long search that would sleep 5. It had a sleep sofa in one room and a queen bed with a set of bunkbeds. This would have been even better if the bed and sleep sofa were exchanged.....the noise level from the truck stop across the street was a big negative. I do not remember hearing the noise last year when we stayed at the Holiday Inn Express which is next door and even closer to the truck stop. The breakfast buffet was just OK....the cheese omelet was not real hot and some of the mini pasteries were a bit stale. The room was clean but nothing special. The bathroom door was a pocket door and there was a shower with the sink outside the bathroom. It was kind of awkward with the space and doors when getting out of the shower. The inside pool was a hit with the kids after being in the car for 6 hours....

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Redwing227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PamJenkins, General Manager at Sleep Inn & Suites Ashtabula, responded to this review, 1 July 2014
Thank you for taking the time to give us a review, we will use your comments as we are always trying to improve and make every guest wish to return. We hope you stay again, and hopefully we will be able to find you another room not that wouldnt be as close to the truck stop. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Ashtabula

Property: Sleep Inn & Suites Ashtabula
Address: 9350 Center Rd, Austinburg, OH 44010-8200
Phone Number:
Region: United States > Ohio > Austinburg
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 5 Hotels in Austinburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Sleep Inn & Suites Ashtabula 2*
Number of rooms: 64
Reservation Options:
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Also Known As:
Sleep Inn Austinburg
Austinburg Sleep Inn

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