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“Service was horrible and staff were rude”

Regency Inn and Suites
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Regency Inn and Suites
Ranked #5 of 7 Hotels in Altus
A TripAdvisor Member
“Service was horrible and staff were rude”
Reviewed 1 June 2006

We travel all over Oklahoma and try to frequent the better motels. Best Western, Ramada Inn and Holiday Inn are usually our preference. The Ramada Inn in Altus is a sorry excuse for a motel. The desk staff have no knowledge of what's going on there. We reserved 5 rooms. Two rooms the TV remote didn't work and they wouldn't replace them. All the rooms had flies so bad we couldn't sleep at night. We asked for a fly swatter, they didn't have one. We had to go buy one at Wal-Mart. The pool & hot tub was closed (didn't tell us why-it looked open). The rooms were dirty and the alarm clocks didn't work. They didn't go off the next morning (good thing we had cell phone alarms). Altus doesn't have much to offer for us!

  • Stayed May 2006, travelled on business
    • Value
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    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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30 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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English first
A TripAdvisor Member
Reviewed 27 March 2006

On check in, the first room was not even cleaned. In request for a different room I was met with much resistance and complete disdain. The second room had no towels and the bathroom was dirty. I would in no way recommend this hotel.

  • Stayed March 2006, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
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3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Altus hotels

A TripAdvisor Member
Reviewed 22 April 2005

On 4/17 I had the misfortune to spend the night in the Ramada Inn in Altus Ok. The room was dirty, the linens and pillows were worn completely out.
The bath room was terrible. Grime was embedded in the bottom of the tub. Dirt on the ceiling, the room was disgusting.

I would not recommend anyone stay at this Ramada Inn.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
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5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 20 July 2003

The Altus Ramada Inn is ok...if your only concern is a bed, a tv, and a shower (don't expect nice, large towels, though). Beyond that, it's not too impressive. Unfortunately, the only place better is Best Western, and a quick glance affirms that. Consequently, the Best Western is often booked, and that leaves the next "best" thing - Ramada Inn.

Some fresh paint, new carpet, better tv's, decent on-premises restaurant, clean pool, and rooms that feel clean (not to mention smoke-free rooms that smell smoke-free) would make this place much more desireable.

As I said, though, it's not too bad if all you need is a bed, tv, and shower. Besides, it isn't likely that you'll be spending a week in the Ramada while touring all the hot spots in Jackson County. One or two nights is probably about it for 99.9% of us.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regency Inn and Suites

Property: Regency Inn and Suites
Address: 2515 E Broadway St, Altus, OK 73521-5817 (Formerly Motel 6)
Region: United States > Oklahoma > Altus
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Altus
Price Range (Based on Average Rates): £
Hotel Class:2 star — Regency Inn and Suites 2*
Number of rooms: 119
Official Description (provided by the hotel):
This hotel is 5 miles from Altus Air Force Base and less than 30-minutes' drive from Lake Altus.The Regency Inn and Suites is conveniently located 1 mile from Altus AFB, 2 miles from downtown shopping and entertainment, and just minutes from sports and fishing. Features include a heated indoor pool and spa, a conference room, and WiFi in all guest roomsRooms at Regency Inn and Suites Altus are furnished with a work desk and have a dining area. They are equipped with a refrigerator, cable TV, and free Wi-Fi.Pets are welcome at Regency Inn and Suites. The front desk is staffed 24 hours a day and complimentary coffee is served in the lobby every morning. Coin laundry, a conference room, and fax and copy services are also available.Quartz Mountain State Park is 20 miles from Regency Inn and Suites. The Great Plains State Park is 30 miles away. ... more   less 
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Also Known As:
Ramada Altus
Altus Ramada

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