We stayed there May 4th and 5th. Initial check in was fine. We have a yorkie and told the clerk this. We were given a print out to sign that had the cost of the stay. No pet fee was included at that time. We came and went through the front lobby several times with our Yorkie as we were not trying to get around anything. On Saturday as my wife was bringing the dog back in, she was stopped by a male employee who had come out of the back office. He interrogated her about the dog and told her they have a pet fee. She informed this gentleman that we clearly stated we had the dog upon check in, as his tone was one that indicated he thought she was sneaking him in. He asked her for the room number and said he was going to check on that.. We ended up paying $50 per night extra upon check out for the dog. 1. Desk clerks should inform people up front of the pet fee and it should reflect in the print out upon check in. 2. Managers/Employees need to figure out a less confrontational way to determining if someone is trying to scam them out of a pet fee. Other than that and the meat packing plant smell the stay was fine. The Hotel is relatively new and kept clean. I received a survey via email in which I stated my concerns. I was asked if I wanted a rep to contact me and I said yes. That was early May, as of today, no follow up from them. Building wise, I would stay there again. Staff wise, probably not.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Altus, Oklahoma! Nestled in the beautiful town of Altus on the plains of southwestern Oklahoma, the Holiday Inn Express Hotel & Suites Altus is ideally located less than two miles from Altus Air Force Base and three miles from Western Oklahoma State College. Families will enjoy staying in our Altus hotel while experiencing all that southwestern Oklahoma has to offer. You can explore the outdoors at the Altus City Reservoir or Quartz Mountain Nature Park. Other Altus attractions include the Museum of the Western Prairie and the Oklahoma Arts Institute. Our hotel in Altus has everything you need to stay comfortable during your visit to Oklahoma. Our choice hotel in Altus is perfect for business travelers, with its convenient access to companies such as Jackson County Memorial hospital, Western Equipment LLC, Quartz Mountain Aerospace, Bar-S Foods, Altus Aircraft Services and Altus Air Force Base, each just five miles away. With such easy access, you can make it to your meeting on time. During your stay at our Altus, OK hotel, be sure to enjoy a swim in the indoor pool, surf the web with the free high-speed, wireless Internet access or workout in the fitness center. You can start your day off right with the hot breakfast every morning, featuring 100% Arabica Smart Roast coffee and our signature cinnamon rolls. Check out our great Altus hotel deals and book your stay with us today. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, IHG, Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Holiday Inn Express Hotel & Suites Altus reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel And Suites Altus