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“Nice hotel in Altus”

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Holiday Inn Express Hotel & Suites Altus
Ranked #3 of 7 Hotels in Altus
Certificate of Excellence
Reviewed 3 August 2014

I agree with other reviewers in that this is a nice hotel given some of the others in the area. Check-in was very easy and quick and staff super friendly and accommodating. Room was clean and comfortable but the A/C was very loud switching on and off. Bed very comfy. No issues with ice being available.

  • Stayed: August 2014, travelled with family
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Thank LuvTheBeachTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 6 August 2014

Hello,

Thank you for taking the time to leave comments about your recent stay at our hotel. We are sorry to hear about the excess air conditioning noise. We are in the process of updating all of our air conditioning units to improve this problem. During our recent renovations, we had some issues with our ice machines being displaced. However, this was only an issue for less than a week. We are happy that you were able to visit our hotel, after that issue had been resolved. Thank you for the compliments to our staff. We hope to see you again in the future at our hotel.

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57 - 63 of 102 reviews

Reviewed 12 July 2014

This hotel is kind of a mixed bag. For Altus, OK I think this is a pretty good hotel, given some of the other local choices. The property is fairly new and was overall in good condition, and the rooms were clean and nice. Checking in was difficult for our group because it was obvious some of the desk staff was very new and not up to speed. Not their fault, they should be fully trained before being put in that position. There was major remodeling going on at the hotel which I wasn't aware of till I got to my room and there was a big plastic barrier across the corridor. There was also construction trash all over the area behind the hotel. Then there is the Bar S meat factory right behind the hotel ... the smell isn't strong in the rooms, but you really get a strong dose of it when you go outside. Again, not the hotel's fault (other than choosing to build there), but it definitely detracts.

I would stay here again, but they need to work on some things to make this an above-average location. But there are definitely worse places to stay in town, so I'll give them the benefit of the doubt for the this rating, contingent on my next stay.

  • Stayed: June 2014, travelled on business
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Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 24 July 2014

Hello,

Thank you for taking the time to share your experience with us. We are proud to be able to call ourselves the newest hotel, and also the most updated hotel in Altus. We apologize that you were not more properly informed of our renovations to update our hotel during check-in. We have supplied multiple signs at the front desk and lobby to inform guests of the renovations upon check-in. We appreciate your feedback in order to make your, and other guest's, future check in experiences more smooth.
Although we cannot control the aromas outside of our hotel, we make it a top priority to make sure that our hotel's interior has a pleasant aroma that is to be expected from all Holiday Inn Express hotels.
We are happy to complete our renovations later this week. We invite you to visit our property again soon so that we may have a chance to give you a great hotel experience. Again, thank you for taking the time to share this feedback with us. We hope to see you again soon.

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Reviewed 25 June 2014

Stayed here while on business. Probably the best choice in Altus, having stayed at other "highly ranked" hotels in the area, which were disappointing. The hotel seemed to be very new. I liked the cozy feel to it and the interesting carpet. Front desk staff was friendly. Breakfast was good, plenty of variety and a super friendly breakfast lady. Overall it was a warm and welcoming experience, despite the remodeling which didn't seem to bother me or my team.

  • Stayed: June 2014, travelled on business
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Thank Eranda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 9 July 2014

We appreciate the time that you took to share your positive experience! Our hotel is the newest hotel in Altus, and also the most updated, as we have completed the first set of our renovations earlier in 2014, and should have the final part of the renovations finished by the end of July. The renovations included updates to the carpeting throughout the entire hotel, including guest rooms. We appreciate your positive comments about the updates. When going through a renovation, it is good to hear that our renovation team is doing a great job of not bothering our guests during the times that they need to rest. We look forward to seeing you in the future. Thank you again for choosing our hotel, and for taking the time to share your comments about our staff and facility with us.

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Reviewed 23 June 2014

The property is currently being remodeled. The elevators do not consistently work and there is no ice on the property- machines are out and kitchen has no ice. With at least four ice makers and a kitchen, it seems like one machine might be functioning. Additionally, there is still an issue with flies in the breakfast area. The desk service was fine and the room was clean.

  • Stayed: June 2014, travelled on business
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Thank tripinMay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 25 June 2014

Hello,

Please accept our apologies for the inconvenience caused by our current remodels to improve our hotel for our guests. Unfortunately, the overuse of our elevators caused one of the buttons to become stuck. Once our staff was informed of the issue, a maintenance crew was dispatched and fixed the problem immediately once they arrived on property. Our 2 ice machines are located on the 1st and 3rd floors. We apologize that we did not have one of the ice machines working during your stay. However, we have made sure that our Front Desk Agents had ice available in our Suite Shop freezer and our kitchen freezer for our guests. Renovations can be inconvenient, but our management team is always sure to equip our front desk with the tools to help make your stay as smooth as possible. In the event that you are unsatisfied, we invite you to reach out to any member of our management staff during your stay so that we can help rectify any issue. Our renovations will be completed very soon, and we hope to see you again in the near future so that you can enjoy the updates to our hotel. Thank you for taking the time to share your experience.

Thank you,

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Reviewed 29 May 2014

Beds were comfortable, the front office staff was never available, no Management or Maintenance Staff on the premises during Memorial Day weekend with a booked hotel. Microwave did not work, light bulbs missing. Flies everywhere & fly traps located near food. Business Center did not have working printer (this issue was addressed the weekend prior to my stay by another family member to the front desk staff). Management has not returned phone calls made since checking out with billing & staff issues. Convenience to Altus Air Force Base fantastic! That was the reason for our staying at this facility.

  • Stayed: May 2014, travelled with family
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2  Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 17 June 2014

Dear Heather C,

Thank you for your recent stay with us and reviewing our property. I am glad to know our location worked for your needs.

We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

Thank you and I look forward to hearing back from you very soon.

Best Regards,

John O
Case Manager
IHGCare

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Reviewed 29 May 2014

The staff was very friendly, and our room was clean. The free hot breakfast was problematic from no clean tables to eat to missing items on the buffet to constant flies. Part of the fly problem may be that the front door is right next to the dining area so the flies will constantly be a problem. Also, food starts to be put away before the 10:00 AM deadline, which leaves the late eaters with less choices. The staff turned out the lights at 10:15 AM too. While the staff was friendly during other parts of our stay, the breakfast experiences was not pleasant.

  • Stayed: May 2014, travelled with family
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1  Thank Darin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean J, Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 12 June 2014

Hello Darin L,

Please accept our apologies that our breakfast did not run as smoothly as normal on the weekend of your visit. We have taken measures to ensure that on your next visit, you will have a much better experience with our breakfast staff and our breakfast, in general. In the future, I invite you to reach out to myself or any of the other management staff with any issues. We are always happy to assist you. We look forward to your next visit. Also, thank you for taking the time to share your experience.

-Dean J

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Reviewed 12 May 2014

In addition to checking in, I went to the front desk three times. Each time there was nobody at the desk. I kept calling out for someone to come to the desk and after awhile someone from the back office came out. At the very least, they need a bell at their desk.

When I saw them, the staff were very friendly.

While the hotel was clean, it was almost infested with flies and other flying bugs. I mentioned it to the staff and the response was "Yes ... it's that time of year!"

  • Stayed: May 2014, travelled on business
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1  Thank Gary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Altus, responded to this reviewResponded 29 May 2014

Dear Gary S,

Thank you for sharing your experience with us. I am glad that you found our hotel staff friendly and we hope you had a comfortable stay.

Please accept my sincere apology for any inconvenience you may have had experience on your check in. I have forwarded your comments to the Front Office department for review and proper action.

We would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Faith R
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Hotel & Suites Altus

Address: 2812 E Broadway St, Altus, OK 73521-5847
Phone Number:
Region: United States > Oklahoma > Altus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Altus
Price Range: £69 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Altus 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Altus, Oklahoma! Nestled in the beautiful town of Altus on the plains of southwestern Oklahoma, the Holiday Inn Express Hotel & Suites Altus is ideally located less than two miles from Altus Air Force Base and three miles from Western Oklahoma State College. Families will enjoy staying in our Altus hotel while experiencing all that southwestern Oklahoma has to offer. You can explore the outdoors at the Altus City Reservoir or Quartz Mountain Nature Park. Other Altus attractions include the Museum of the Western Prairie and the Oklahoma Arts Institute. Our hotel in Altus has everything you need to stay comfortable during your visit to Oklahoma. Our choice hotel in Altus is perfect for business travelers, with its convenient access to companies such as Jackson County Memorial hospital, Western Equipment LLC, Quartz Mountain Aerospace, Bar-S Foods, Altus Aircraft Services and Altus Air Force Base, each just five miles away. With such easy access, you can make it to your meeting on time. During your stay at our Altus, OK hotel, be sure to enjoy a swim in the indoor pool, surf the web with the free high-speed, wireless Internet access or workout in the fitness center. You can start your day off right with the hot breakfast every morning, featuring 100% Arabica Smart Roast coffee and our signature cinnamon rolls. Check out our great Altus hotel deals and book your stay with us today. ... more   less 
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