When first coming to the friendship inn we asked for a bottom floor room because we have two small children under the age of two that would have to be carried up the stairs and we were told the only way we would get the weekly rate is if we stayed in an extended stay room which were up stairs. So we took the up stairs. About 3 days after staying there we started gettin phone calls at 10 at night telling up when our checkout date was. That went on for two or three days and it woke our kids up every night. Upon checkin out of the hotel we asked the managsr for a refund for the remainder of the week because we checked out 4 days early, we were told we would not be allowed to have a refund because if she refunded us we would then owe her money. Even though we stayed at the hotel for over two months while my husband was working. The manager was VERY rude and use some lessons in people skills! The rest of the staff both maides and the dinner were very friendly people. I think the manager needs to be demoted and one of her other front desk staff need to be premoted!