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“Best place in Altus”

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Hampton Inn & Suites Altus
Ranked #1 of 7 Hotels in Altus
Certificate of Excellence
2 reviews
“Best place in Altus”
5 of 5 bubbles Reviewed 9 June 2014

The kids and I really enjoyed our stay. There were so many places to go and coming back to the hotel always felt like "Awww. We're home" Thank you to all the staff, they were very friendly and helpful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank melissabN4916TI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 12 June 2014
Dear melissabN4916TI,

Thank you for making your very first TA review about your recent stay with us. Everyone here works hard to deliver a higher quality guest experience than our competitors and we really appreciate your kind words and recognition of jobs well done by our team. Being away from home can be difficult and I'm glad you were able to relax and enjoy time with your family here. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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214 reviews from our community

Traveller rating
    125
    55
    21
    5
    8
See reviews for
92
27
13
74
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Abilene, Texas
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

Our visit was a pleasant one. Staff was very friendly and helpful. Room was clean and comfortable. Water pressure low, but not a big deal. Breakfast included waffles, fresh fruit, oatmeal, muffins, cinnamon rolls, cereal, bagels, etc. One day there was biscuits and gravy with scrambled eggs, and the next day ham/cheese/egg omelets. Located on the main strip, can easily get to many restaurants/businesses. Right next door is an Applebee's. Fitness room is small; one treadmill, one elliptical, one bike. Free weights and weight bench. Indoor pool a plus! We enjoyed our stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seb2734
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 8 May 2014
Dear seb2734,

Thank you for staying with us and posting your great review about us. It is always gratifying to receive guest feedback especially when it is as positive as yours.I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Altus, United States
1 review
4 of 5 bubbles Reviewed 2 May 2014

Staff and personnel are very nice and go out of their way to assist. Rooms are ok...nothing to write home to mom about....especially at almost $150/night. Fitness room is very small....plan on waiting in line to get on either the elliptical, bike or treadmill. Complimentary breakfast is best feature. I would normally just rate this hotel "Average" (at best)...however given the location and other hotels available, this is Very Good or maybe even Excellent. If there were other decent choices, I would definitely give them a try next time. Nothing about this hotel instilled a desire in me to return.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank William D Mr W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 3 May 2014
Dear William D Mr. W,

Thank you for posting your candid comments about your recent stay with us. We value your feedback and appreciate your compliments. I'm sorry we didn't do a better job of impressing you and hope you will give us another chance to earn your respect on a future visit.

Sincerely,

Ken Jacobs
Guest Relations Manager
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Coweta, United States
1 review
3 of 5 bubbles Reviewed 23 April 2014

For the price I felt that I should have received better. The beds in the Suite was very uncomfortable and the toilet stopped up. I have stayed in a much nicer Hampton in the past and was a little disappointed with this one.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dwayne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 27 April 2014
Dear Dwayne D,

I am very sorry to learn of your disappointment with us during your recent stay and offer my sincere apologies for the discomforts you experienced here. We appreciate your loyalty to the Hampton brand and value your input about your visit. We'd like to learn more details from you and hope you will contact me via kenjacobs@zmchotels.com so we can do what we can to make amends. We look forward to the opportunity to discuss this further with you.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa Oklahoma, United States
1 review
5 of 5 bubbles Reviewed 22 April 2014

Our stay at this hotel was enjoyable in every aspect. The staff and the facility were excellent. The breakfast was very good. the room were very clean. The only aspect I can think of that wasn't excellent was the television reception. It was very "fuzzy". Still a great place to stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Carl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 23 April 2014
Dear Carl R,

Thanks so much for sharing your comments about your recent stay with us. We endeavor to give all our guests the best in service and accommodations and we really appreciate your compliments. I'm sorry about the TV reception and will discuss this with our maintenance team. I hope you will let us serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
68 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

Loved this place. The room was on the first floor, and it was clean and comfy. The late night check-in woman was a little unfriendly, but maybe she was just tired. The breakfast selection was fantastic, and the attendants were so nice that they even brought more food in even after breakfast had ended. Probably the best hotel in the area, and they are pretty nice particularly to military people due to the location.

Room Tip: They give great military discounts.
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurenh9229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 23 April 2014
Dear Lauren H,

Thanks for staying with us and posting your comments. I'm truly sorry you did not receive excellent service from every member of our team, and hope you will accept my apologies for the poor treatment we delivered. I will certainly follow up and use your review in discussions and training to improve our operation. I hope you will give us another chance to serve you so you can see how dedicated we are to making sure every guest is happy they decided to stay with us.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norman, Oklahoma, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 16 April 2014

Hotel was clean and neat. Facilities were in good working condition and adequate. The standout of this hotel was the staff. Front desk was attentive and helpful. There was one associate who really stood out, Randy, who assisted during breakfast made my foster children feel special and important. His attention and genuine care made this stay excellent.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Randall H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenJacobs, Guest Relations Manager at Hampton Inn & Suites Altus, responded to this review, 18 April 2014
Dear Randall H,

Thank you so much for your review---we are so glad you enjoyed your stay with us! Our staff members aim to do everything in their power to fulfill our guests’ needs because guest comfort and satisfaction are very important to us. Randy is terrific and I'll be sure he receives the positive recognition he deserves for being mentioned here by you. I hope we can serve you here again.

Sincerely,

Ken Jacobs
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Altus

Property: Hampton Inn & Suites Altus
Address: 3601 N Main St, Altus, OK 73521-9202
Phone Number:
Region: United States > Oklahoma > Altus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Altus
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Altus 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
The Hampton Inn & Suites Altus offers amenities to suit all of your needs. Enjoy a free, hot expanded breakfast daily, on-site convenience store, free Wi-Fi, business center, fitness center, indoor heated pool and hot tub. Modern guest rooms feature clean, comfy beds, flat screen TVs desks and all the standard comforts. Just four miles from Altus Air Force Base, this Altus OK hotel defines convenience and comfort. ... more   less 
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Also Known As:
Hampton Inn Altus
Altus Hampton Inn

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