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“Best in Customer Service” 5 of 5 bubbles
Review of Candlewood Suites Ardmore

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Candlewood Suites Ardmore
Ranked #8 of 23 Hotels in Ardmore
Certificate of Excellence
GreenLeadersSilver level
Lawton, Oklahoma
1 review
“Best in Customer Service”
5 of 5 bubbles Reviewed 18 September 2013

I arrived one hour before check-in but the manager on duty (Chas) took care of us and got us into our room with no problems. He also worked to get me both a place to park my boat so his staff could keep an eye on it and that I would be able to charge the batteries on the boat. He and the maintenance personnel (Ron) even checked on the power outlets and provided me with a extention cord to reach where I had parted. I had not asked for this in advance but they took care of it immediately and even asked if there was anything else they could do for us. I have stayed in a lot of hotels due to my job and this is by far the best customer service I can remember. The room and the rest of the hotel was also fantastic. This will be the only hotel I will use when I travel anywhere in this area.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 5Kevin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 19 September 2013
Thank you for taking time to leave feedback concerning your recent stay at the Candlewood Suites of Ardmore. Our team understands that customer service is a major key and strives daily to provide the highest quality of service for each and every one of our guests.
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121 reviews from our community

Traveller rating
    78
    22
    6
    4
    11
See reviews for
37
20
5
44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 September 2013

We had made reservations at another place, which did not pan out, so we searched through Trip Adviser for somewhere else nearby--which is how we landed on this hotel. It was a good hotel for staying at, however for a one-nighter you might be better off going somewhere else & paying a little less than you would here. This would be a great hotel for a lengthier stay as the rooms are very nice & clean & has a full mini kitchen (which we did not need for our overnight stay). All in all, we would stay here again if it were going to be a longer stay.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cherlyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 17 September 2013
Thank you for your feedback regarding your recent stay at the Candlewood Suites in Ardmore. While we are always a great option for day to day transient travelers, Candlewood Suites is a brand that caters mainly to the extended stay traveler. Our team will do their utmost to make any guests stay a memorable one providing the best possible service each and every time.
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Ardmore, Oklahoma
1 review
5 of 5 bubbles Reviewed 21 August 2013

I was unfamiliar with Candlewood until I had a terible experience with a fire and lost my house. I was put up at the Candlewood for couple months and it was a wonderful experience. The suite was nice and had everything one needed. The staff was wonderful, especially one lady in particular... Patty Skinner. This lady was always a smile and went out of her way to make sure you were comfortable and had everything you needed. Wonderful place..

Room Tip: Choose a suite that fits your needs. We enjoyed the pool so we had 1 on 1st floor by the pool. G...
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Audie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 23 August 2013
Thank you for your feedback in reference to your recent stay with us at the Candlewood Suites of Ardmore. We mainly cater to the extended stay guest, such as a guest here for long term business, or even an individual displaced from their home when tragedy strikes. Our team members do their best to go above and beyond to provide each and every guest a free feeling to consider us home! Again thank you for your feedback and we invite you to come consider us home anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level Contributor
182 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
4 of 5 bubbles Reviewed 8 July 2013

The room was unremarkable in design, but it was clean, the A/C worked flawlessly, and the shower was good. The kitchen with full refrigerator was appreciated and used. The staff were friendly and helpful throughout our two-day stay. For those unfamiliar with Candlewood, the business plan is a bit unusual and this was our first time to experience it. There is a cupboard or mini-store adjacent to the lobby with raw food items (eggs, sausage, etc) that you can select to have charged to your room. You are then free to prepare these items in the kitchen of your room. There are also ready-to-eat items at this store as well as toiletries and snacks. It looks more like an extended stay experience than a typical hotel, but it worked for our needs.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TexasTravel59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 10 July 2013
Thank you kindly for taking time to leave feedback regarding you recent stay with us at the Candlewood Suites in Ardmore. Our studio suites feature a desk for workspace, energy efficient motion controlled thermostats, full-sized refrigerators, as well as full kitchens complete with all cooking/eating utensils. We mainly cater to the extended stay traveler, however, welcome transient guests always. Our Candlewood Cupboard is stocked with items ready to eat and items you can cook to your liking in your guest suite or on one of our 3 grills located in our Gazebo adjacent to our outdoor pool. We are so pleased to hear you enjoyed your stay and welcome you back anytime to Consider Us Home.
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Woodward, Oklahoma, United States
1 review
2 of 5 bubbles Reviewed 22 June 2013

We arrived around 9 and clerk was very nice. Room was very nice and clean. Our problems began when we tried to turn tv on. We had the choice of 3 remotes?? One for the tv, one for the DVD and one for the Dish. After a bit I notice instructions, followed them only to find out batteries were dead. Called front desk and was told they were in the middle of shift change. They brought the batteries up and just handed them to us. Did not offer to change them. The room was very hard to set to a comfortable temp. It was either too hot or to cool. And that was just moving the thermostat one degree. We opened the window on the 4th floor to find no screen. When I tried to take a bath, the plug did not work. Needed ice and went to front desk and he gave us ice but was not happy. I know rooms have fridges with ice makers but they are always empty and it takes awhile to make. Read that if we was not 100 per cent happy they would make it right. I guess " I'm sorry" is how they make you happy?? Would I stay there again. If there was no where else in 100 miles.

Room Tip: Stay somewhere else if you want to be able to sleep
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  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 24 June 2013
Thank you for your feedback regarding your recent stay with us at the Candlewood Suites of Ardmore. We do our utmost to attend to each and every guest issue. Anytime there are maintenance issues we strive to go the extra mile to promptly correct the problem, even if it means calling our chief engineer after normal business hours. All of our guest suites feature ice makers, as per Oklahoma Health codes, that are emptied and cleaned after each guests stay to ensure that you arrive to a nice and clean kitchenette. Thank you and have a blessed day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 29 May 2013

Room was well furnished with a kitchen and cookware; it was clean; in-room AC was not too loud. No breakfast, so had to drive a couple of miles to a restaurant. Only hiccup was they had no hot water for an hour or so one of the evening when we wanted to shower. Overall it was OK.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank InsightTips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 30 May 2013
Thank you for your valued feedback in regards to your recent stay with us at the Candlewood Suites of Ardmore. Each and every one of our guest suites come fully furnished with ALL cooking utensils (pots, plates, cups, silverware, cookware, etc) and a range cook top stove. This, in addition to our Candlewood Cupboard (stocked with milk, eggs, different varieties of meat, and a plethora of other items) puts breakfast, lunch, dinner, or any snack in between in YOUR hands as a small way to give each guest the freedom to make whatever suites the taste of the individual.

We take a proactive role in maintenance here at the Candlewood Suites. Our A/C Units are regularly serviced as well all other pertinent systems to our daily operations. This type of servicing is unavoidable, however, we do our best to schedule such maintenance at times that will have the least impact on our guests.

Thank you again and we look forward to your visit anytime.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 May 2013

Stayed at this place on Memorial Weekend. Room was clean and nice. The snack room was kinda confusing and i wish it had a canopy over the entrance to unload and load you're luggage out of the rain. But I recommend the stay here.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CJCovey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chase M, Manager at Candlewood Suites Ardmore, responded to this review, 30 May 2013
Thank you for taking time out of your day to leave us feedback concerning your recent stay. Our room attendants take the time to make sure you are coming to a studio suite that will help make you Consider Us Home. We are always more than happy to assist our guests in any way possible during their time with us. We look forward to the opportunity to serve you again anytime you are in the area. Have a blessed day.
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Additional Information about Candlewood Suites Ardmore

Property: Candlewood Suites Ardmore
Address: 2602 Rina Park Road, Ardmore, OK 73401
Phone Number:
Region: United States > Oklahoma > Ardmore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Ardmore
#3 Business Hotel in Ardmore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Ardmore 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Candlewood Suites of Ardmore, OK is the exclusive all suite hotel in the southern Oklahoma area. We feature 80 suites with fully equipped kitchens, fitness center to maintain your wellness routine, complimentary guest laundry facility, and our Candlewood Cupboard. We are conveniently located near Interstate 35 right in the middle of two major cities, Oklahoma City and Dallas. If Ardmore is your destination, our hotel is conveniently located close to the Convention Center, Lake Murray State Park, or a brand new shopping center that includes brand new restaurants and a cinema. We offer spacious studio and one bedroom suites featuring a full kitchen complete with microwave, stove top, dishwasher and full size refrigerator. Work efficiently at your oversized executive desk with free high-speed Internet access or relax in the comfortable living area while you enjoy a 32" flat panel TV with premium cable television, HBO and a DVD player. Work off some stress in our fitness center or our outdoor swimming pool. You can visit our Candlewood Cupboard where you can pick a variety of foods and beverages 24-hours a day. Whether your trip is for business or pleasure, our hotel offers you the best value in the Southern Oklahoma area. Local Corporations: Michelin, Best Buy, Circuit City, Dollar General, Dot Foods, and Dollar Tree. ... more   less 
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Also Known As:
Candlewood Suites Ardmore Hotel Ardmore

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