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“Best friendly and helpful staff I've seen in a long time”

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Holiday Inn Express Albany
Ranked #3 of 10 Hotels in Albany
Certificate of Excellence
Gresham
1 review
“Best friendly and helpful staff I've seen in a long time”
Reviewed 9 February 2014

I recently was stuck in the Albany/Corvallis area for three days due to weather conditions. Patty at the holiday day Inn express went well out of her way to accommodate my needs with, road updates, tooth brush & tooth paste as well as providing a positive outlook on my quest ahead. If I'm ever in the area and need a place to stay...I will always choose Holiday Inn express by the fairgrounds in Albany, OR. Thx once again Patty for everything you done to making my stay pleasant


Derrick

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank turkeyvalentine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 11 February 2014
Thank you for the excellent and wonderful review!

We are so glad you were able to get through that snow storm. It was pretty amazing how much snow we recieved that weekend! Patty is one part of our excellent staff and it comes as no surprise that she was able to help you out. She takes great pride in delivering great customer service and we are lucky to have her as a member of our staff.

Hopefully we'll see you again when it's not SNOW-MAGGEDON!!!
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235 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
South Bend, Washington
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 January 2014

I am currently here on a surprisw trip for my fiance I booked the columbia room with a jacuzzi. This room was so very clean and very spacious.. The bed is so comfortable and I requested extra pillows and have many to choose from. We will definatly be staying here again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jallison03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 14 January 2014
Thank you very much for the great review you have bestowed upon us!

We are so happy you decided to choose us as the hotel for your surprise visit for your husband. The room you chose was our Presidential Suite in the Columbia Room as yes, it is fantastic! We cater to all different needs and wants, and hopefully we were able to make our surprise trip well worth it.

We thank you again and hope to see the two of you real soon!
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Lebanon, Oregon
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 December 2013 via mobile

This is by far the best Hotel we have ever stayed in. Our family travels alot and the staff made us feel like family. Hannah and Erica checked us in and they were so freindly.
The room was beautiful and the beds were so comfortable and I really like the choice of pillows. I wish our bed at home was as good.
This Hotel offers a full hot breakfast, omelets, pancakes, sausage, biscuits and gravy, and so much more. It was nice to see the smiling face of our breakfast attendent. I can't remember her name but it was a busy weekend and she still went out of her way to be helpful and make us feel welcome.
.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Myeena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 26 December 2013
Thank you for the review!

We are so happy you enjoyed your stay with us here at the Holiday Inn Express & Suites in Albany, OR. It sounds as if you had the privilege of making the aquaintence of two of our best employees Hannah and Erica as well as our fantastic weekend breakfast hostess Patty! They always go above and beyond everyones expectations and we'll be sure to make sure they are recognized for their actions!

Hopefully we'll get to see you again soon!
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Portland, Oregon
1 review
Reviewed 7 December 2013

Our room was really clean, the front desk staff was very helpful, and friendly. Bed was comfortable. Breakfast was awesome, stocked frequently and clean dining area. We are rewards members and the snack and drink provided was a nice bonus. Will stay here again if in Albany.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cmats13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 12 December 2013
Thank you for the great review!

We are pleased that you had such a wonderful stay with us here at the Holiday Inn Express & Suites in Albany, OR! We take pleasure in knowing that we have exceeded your expectations for a hotel.

We hope to see you here again in the near future!
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ashland OR
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 September 2013

This motel is adjacent to the Albany Expo and Fairgrounds so very convenient for events there and right off I 5. Don't miss the lovely experimental garden exhibit which is right off the parking lot between the motel and event center. Motel was typical HIXpress. The orange juice served in the morning was so thin it was almost colored water. Otherwise all the usual amenities. Indoor pool etc.and fairly quiet, pleasant staff. Warm cookies from the front desk were nice as was the ice cold herb tea in the lobby when we arrived.

Room Tip: Ask for a room on the southwest end away from both roads which get busy early and late with all the...
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retiredgourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 19 September 2013
Thank you for the excellent review!

The staff here at the Holiday Inn Express and Suites in Albany, OR will always go out of our way to ensure that your stay here is the best. We pride ourselves in being the number one hotel here in the Willamette Valley for everyone traveling or doing business.

We thank you for your time and hope to see you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arroyo Grande, CA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 September 2013

Stayed here one night on our way from California to Seattle (August, 2013). While it was quite pricey for a Holiday Inn, it was a really, really nice hotel. It appears that it is a fairly new hotel. It is very nicely appointed, with an indoor swimming pool, jacuzzi and sauna as well as a small fitness center. Everything was very clean and well maintained. Front desk clerks were very polite and friendly. Our room was spotlessly clean, large, quiet and comfortable - all that we ask for. I'd definitely stay here again, but try to negotiate a better rate.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 4 September 2013
As one of the premier hotels here in Albany, OR, we always strive to bring a great and unique guest experience for all of our travelers visiting here in Oregon. We are fortunate enough to have great guests such as yourself that appreciate everything that we have in our hotel and understand that it's not just how inexpensive a room is but the dedication of the staff, the quality of service delivered, and the up-to-date amenities that our hotel has to offer.

Thank you for the great review and we hope to see you again soon!
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Alta Loma, California
Level Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 9 August 2013

it's been a while since we stayed at the Holiday Inn, the hotel is nice and the bed is comfortable. I was hoping the breakfast menu would be a little better, location is good, pricing also good. the indoor pool is great, my boys loved it and we even swam after 9PM!!!! they liked it.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greg J, Front Office Manager at Holiday Inn Express Albany, responded to this review, 18 August 2013
Thank you for taking the time to write a review for us here on TripAdvisor.

We're glad that you were able to enjoy our hotel and services we provide.As a team here at the Holiday Inn Express & Suites, we take pride in every facet of what we do. We are sorry the breakfast variety was an issue for you. We will take your suggestion under advisement and see what we can do to ensure your next visit is an absolute "10"!
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Additional Information about Holiday Inn Express Albany

Property: Holiday Inn Express Albany
Address: 105 Opal St NE, Albany, OR 97322-7077
Phone Number:
Region: United States > Oregon > Albany
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Albany
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Albany 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites of Albany, the city s newest and finest lodging facility. Unwind from a tiring day of business, pleasure or travel in our comfortable, spacious guest rooms or indoor heated pool, spa and dry sauna. Let our friendly and knowledgeable staff make your stay relaxed and comfortable. Guests will enjoy our complimentary high-speed Internet and our new expanded hot breakfast featuring delicious cinnamon rolls and Smart Roast Coffee, developed especially for Express hotels. Looking for dining options in town? A dining guide and restaurant menus are available at the front desk for your convenience. For the active guest we also offer an exercise room, equipped with a treadmill, stair-stepper and bicycle. Forgot your computer? No worries, we have a complimentary business center open 24 hours that offers a quiet room to complete business projects or just to surf the net. Conveniently located near Weyerhauser and Wah Chang.Holiday Inn Express Hotel & Suites of Albany simply has all of the ingredients for a perfect stay. For the best lodging value and experience, choose Holiday Inn Express Hotel & Suites now that s Smart! ... more   less 
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Also Known As:
Holiday Inn Express Albany Hotel Albany
Holiday Inn Albany
Holiday Inn Express Albany Oregon

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